I purchased an item online using my debit card. At no time was I made aware that my account would incur an additonal authorization charge of equal value, not even in the confirmation email I received. It was not until I checked my account and found that I had gone into overdraft and was charged $36, did I discover why. I contacted customer service and was made to feel as if it was my own fault that I did not have the funds to cover the total of the purchase AND the authorization fee. I guess since I don't have as many zeros in my account as Disney, I was looked down on. It would make more sense to me that consumers be notified PRIOR to the final purchase of this policy, not instructed to look at the fine print hidden within the website after the fact. It seems like it would be super easy to make this disclosure known via a pop-up or something during the purchase process, especially given the number of negative reviews I see here related to this same issue. Why purposefully continue to deceive buyers? I will not ever be purchasing from them again and am hopeful that this review helps someone else.
Hi Erica,
We apologize to hear your first experience with Mercari was not an enjoyable one. We currently do not offer phone support, though this is something we are working towards. Any message sent to our support team are answered on a first come first serve basis due to the volume of inquiries. But we make sure to get to each issue within 12 hours of a user writing in. I understand in this situation that you were in this was far from ideal. We thank you for your honest feedback as this is one of the best ways for us to become better at what we do. Please know we are listening to what you're saying and we want our community of Buyers & Sellers 100% happy! If you have any other questions or concerns, please send an email to contact@mercari.com we will be happy to assist! Thank you!^WM