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Erica C.

Contributor Level

Total Points
167

2 Reviews by Erica

  • The Disney Store

12/24/17

I purchased an item online using my debit card. At no time was I made aware that my account would incur an additonal authorization charge of equal value, not even in the confirmation email I received. It was not until I checked my account and found that I had gone into overdraft and was charged $36, did I discover why. I contacted customer service and was made to feel as if it was my own fault that I did not have the funds to cover the total of the purchase AND the authorization fee. I guess since I don't have as many zeros in my account as Disney, I was looked down on. It would make more sense to me that consumers be notified PRIOR to the final purchase of this policy, not instructed to look at the fine print hidden within the website after the fact. It seems like it would be super easy to make this disclosure known via a pop-up or something during the purchase process, especially given the number of negative reviews I see here related to this same issue. Why purposefully continue to deceive buyers? I will not ever be purchasing from them again and am hopeful that this review helps someone else.

  • Mercari

10/27/17

I am a new buyer to Mercari. I originally attempted to use my Paypal account to make a purchase using my iphone. The transaction would never go through so I was forced to log in using my desktop and pay with a credit card. The seller was very friendly and I received my item within 3 days. When I attempted to confirm that the order was received and rate the seller so that the funds could be released to them, I was unable. I messaged the seller about this and assured her that I would contact Mercari for help with this. They don't offer a customer service phone line so I emailed them and was messaged nearly 4 hours later, with no resolution to the issue. When I logged back in to my account the following day, I could see that the seller had responded to my concern but the site would not let me access or view the response or allow me to message the seller again. All contact between myself and the seller was cut off. Apparently, they were uninterested in making sure the seller was paid. I would say that anyone selling items there is taking a huge risk and wish that I had checked them out myself before purchasing through them.

Thumbnail of user jordanb96
Mercari R. – Mercari Rep

Hi Erica,

We apologize to hear your first experience with Mercari was not an enjoyable one. We currently do not offer phone support, though this is something we are working towards. Any message sent to our support team are answered on a first come first serve basis due to the volume of inquiries. But we make sure to get to each issue within 12 hours of a user writing in. I understand in this situation that you were in this was far from ideal. We thank you for your honest feedback as this is one of the best ways for us to become better at what we do. Please know we are listening to what you're saying and we want our community of Buyers & Sellers 100% happy! If you have any other questions or concerns, please send an email to contact@mercari.com we will be happy to assist! Thank you!^WM

Erica Has Earned 7 Votes

Erica C.'s review of Mercari earned 5 Very Helpful votes

Erica C.'s review of The Disney Store earned 2 Very Helpful votes

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