Ashley B.

After reading all of the other negative reviews on here I can only come to the conclusion that the Disney store is either horribly managed or in fact a scam. I had a similar horrible experience with them. They had a deal going on where you could buy one medium plush get one 50% off which seemed like a good deal to me. So I place order and get a shipping confirmation a day later. Then fast forward a week and a half I realize the products (2 stitch medium plush) haven't shipped, only a label was created. I email the stores guest services and they reply back saying so sorry we will place another order for you. Cool I get a confirmation email again and this time there is an actual package on its way (still have not received so not counting my chickens yet) but they are only sending one plush even though I originally ordered and paid for two. Emailed guest services again and am still awaiting a reply. This online store is almost criminally incompetent, I can't believe disney as a whole would allow such sub par service to continue.