S M.

I pre ordered a blu ray disk of Solo a Star Wars story. 3 days later I got N email that my order shipped. When I tracked the item I got a notice from ups that an order for my label had been created and when they received the merchandise they would ship it. I called shop Disney a few days later as I still had not received it. They told me it would take a while from a third party vendor and they couldn't ship out a replacement until three weeks had passed. At the three week point I called to tell them to let them know I didn't receive it. They said it was out of their control, as it came from a third party vendor. I had to insist on being put through to a supervisor who said that they could send me a replacement and rush it. It would be about 1 and a half week because it came from one of their "trusted " third party shippers. I asked if it was the same third party shipper that never sent the first order. Since it was and this movie was available everywhere now. I asked to have my money refunded. I used a disney gift card and a credit card for the tax and shipping. I asked that the refund could be used at Disney store. They refunded me with a digital gift card that can only be used on their site. I asked for this not to be the case as I plan on NEVER buying fro their site again. By the way I then ordered it from Walmart.com and got it in 3 days with free shipping and saved $8 as well. I hope people read this before buying anything at shop disney.