The Disney StoreReviews 164

After waiting two weeks to order this, when the pre-orders finally opened up I placed an order within 3 minutes of the time the Mego 4 pack was made available. The order went through and I received a confirmation email telling me that my order went through. Then five and a half hours later, Disney store cancels my order with no solid explanation and no real customer support. Their response- hope that it comes back in stock and check often. Pathetic. How about you honor the order that was placed and accepted? Another case of the big company that doesn't really care about customers or the customer experience.

Ordered a costume for my grandaughter's birthday in a size 4 (March 3,2024). Well it came in no time but they sent a size 3. Called customer service and they told me to return the item and they will replace it with the correct size. Waited for a week only to see that just a label was issued with no movement of the package from UPS. When I called they told me that since there was no movement, it must have been lost and was sending me another costume with 2 day air. Again a label was issued but no movement for another week. When I called again, they said it was out of stock (didn't say that on line), let me talk to my supervisor. Oh and Disney had me call UPS to see if I could find anything out. Of course UPS said I need to call Disney. I said that they should be accountable and they should call. Then they told me that they would send out another costume, 2 day air. Reallly, Now it was in stock? Did I want to wait another week, it is now April 25th and I have to go to the birthday party. I cancelled the order after a month of not getting any satisfaction. Found a similar costume at Target and I'm getting it this weekend in time for the birthday party.

My wife placed an order for a nice limited Kingdom Hearts Pin. It is her favorite series and she was looking forward to getting a nice pin for it. When we received the package there was no pin but instead a regular Disney mug. We immediately contacted customer service to figure this situation out but was told that they didn't have anymore of the pins so couldn't get one for us. As someone who has worked in a warehouse I can't see how this was not caught before leaving the dock (massive size and weight difference). The brightside is that there was a full refund given to us and we were told to keep the mug but we were still not able to get what was originally paid for.

I love these cute collectibles, though they might be a bit pricey but it's definitely worth the price. Also great quality!

Bought Disney's 'Nightmare Before Christmas' 1000 piece jigsaw puzzle from Florida Disney World Magic Kingdom Main Street Store in July 2023. Given as present in November, took several weeks to complete. Only at end did we realise there were missing pieces so very unhappy. Pictures taken and sent to merchandise guest services to get missing pieces, complete replacement, or credit note. Was told that as outside 30 day period and I could not take it back to US store no help would be given. I live in the UK, it was a present given some time later, and it took a long time to get to the stage where we realised it was defective. No understanding or leeway from Disney at all. Dreadful quality control that it should be defective, and an appalling lack of understanding from a multi-million USD company in refusing any help. Do not buy from a Disney store if you are not from the US and don't want to have to travel back, or your purchase is a gift and will not be checked until after 30 days.

I placed my 1st order on Dec. 10th of 4 Disney Christmas gifts for my grandsons. After 10 days and still no email confirming that my order was shipped, I finally received an email however it wasn't to say that my order has finally shipped. Unfortunately the email said that two of my four items were out of stock. I called their customer service number and after waiting on hold for 40 minutes, I was connected with a representative, who shared more bad news, that the other two items from my order had not only not been shipped yet, but they may or may not, still be available! I am appalled at how poorly this entire process has been handled, especially when the items ordered were clearly Christmas gifts for children who certainly won't be receiving their Disney gifts in time for Christmas, if at all. I would not recommend purchasing anything from the Disney Store as it's not the most Magical place in retail!

I had an order with several items and suddenly I got an email that 2 items have been refunded and of course not being delivered... Without any further information why it happened.
I have received the rest of the products. I had an inquiry on the website about what happened, that was 12 days ago. The only communication I received was the automated email where I got a number. Now If i want to reorder the 2 missed items I would need to pay for shipping costs as it's not over the free-shipping barrier.
I don't understand how can such a big and prestige company have this bad customer service.

For some reason the house nr. In our address details was not mentioned when ordering products at the disney website.

What did they do? Disney decided that we probably should live at house nr. 1.

You could have phoned and asked us or rechecked our order history details.

I have tried to find a phone number. Do you at least have customer service.

Framed Alice and wonderland print came to me at first with damage to the frame and looked to be poorly packaged. I returned it was told it would take 2-3 weeks to get me a new one sent then I never got a confirmation email of this without calling 6-7 times being on hold for long times. They sent another one 1 week later and again the top was cracked and again poorly packaged. I'm not pursuing a return/refund because of the hassle in dealing with the customer service.

Placed a preorder and disney tried to authorise a payment and my bank rightfully stopped them from doing so. I contacted the bank to let them know it was okay and then disney cancelled my order. Customer service was false advertisement as they offered no help just a bunch of templated messages and didn't want to do anything to help as it would have consisted of them being helpful or productive! Amazing that a company as well known as Disney treats its customers as something they trod in

I bought a cute Minnie mouse necklace for my best friends birthday/Christmas gift (125$). Instead I received a 50$ Mickey mouse necklace. They would not resend the necklace I ordered until I sent back the incorrect one, who does that nowadays?! Seeing as I wouldn't get her gift sent on time I requested a refund instead. I sent the incorrect necklace back and I was told I would receive the refund back in my account in 3-5 business days. It's been 7 business days and I still have not got my money back. They're quick to respond to email that's the only reason I give them two stars instead of one.

Never order from this site. Shipping took twice as long, and customer service is poor. You're better off ordering thru Amazon, Walmart, or pretty much anywhere else. Generic email replays are a slap in the face.
Every order had a new issue.

We purchased a Belle Bag in June this year, by end of July the covering was coming off the handles.
I contacted Disney and omg what a disgusting service, I was thrown from one person to another and non of them knowing what they were doing.
Eventually in September I was told I would be refunded but needed to wait 21 days.
I waited 21 days and no refund, back to being thrown from one useless person to another each and everyone totally useless.
I have been going threw this until 6 days ago when I was told they sent the refund but my bank rejected it which is a total lie as while waiting for my refund I contacted my bank and they had nothing from Disney.
I was called again and again gave my bank details and again told had to wait 21 days which will be the end of December. This will mean I have waited 6 months and dealt with the worst customer service I have ever in my life dealt with.
I have asked numerous times for the head office address and this has been refused, I have never been offered any other compensation for the diabolical service.
Do not buy from Disney thinking if thing goes wrong you will get a good customer service as I promise you it is the worst customer service ever.

Good quality Disney collectables, action figures of Disney characters. Got good deal with discounted price.

I was on shop disney ordering ALL of my sons Christmas gifts. I placed the order but the site said it didn't process because of a payment problem. It emptied my cart and then I had to redo the order. That order went through. Then I recieved an email for 2 orders! I called immediately, but they said it was already processing and the could not cancel it! I would be having 2 huge payments coming out of my checking at CHRISTMAS! They said that I had no other choice but to wait for the packages to arrive and return one. I would then have to wait however long it took them to get it back and refund my money! This whole thing has put me in a bind and disney didn't care or try to make it right in any way. Basically saying too bad so sad. When I got nowhere over the phone I tried the chat and they were legit rude and saying things that made me ask them "Are you messing with me?" It was like they were mocking me. When I went to screenshot the conversation it disappeared. I have messaged on Facebook and email asking for the transcript of the chat, because it was so ridiculous it's hard to believe. They have not replied to either. I will never shop with them again. No customer service or compassion. Oh and it has been 3 days and the order is still in processing and not shipped. Tell me why it couldn't be canceled minutes after it was placed!

For a company that prides itself on customer service, they sure do lack in that area. Ordered something on Nov. 10. It's now Dec. 14. Never received an email that my order shipped, yet my bank account was charged. Never received a tracking number either. Took a whole week after inquiring last week (dec. 7) just for them to tell me it had shipped and gave me a tracking number after circle jerking me around. Can't use the tracking number anywhere! They are apparently doing an, "investigation," into where my package is. I expect I probably won't hear from this garbage company until after xmas. Did this early so I wouldn't need to put up with this, YET HERE WE ARE. Shop somewhere else. Disney just wants your money and after they get it, you mean sweet F all to them.

I received an email yesterday saying "Sitewide Savings" of 30% off of orders over $200. I got the kids all excited and told them to pick out some things for Christmas.

After putting about $300 worth of items in the cart, I realized 5 out of 12 items didn't qualify for any discount. Normally Disney uses vague language like "eligible" items, but in this case they said Sitewide Savings. Super deceptive AND illegal. I think I smell a class action lawsuit coming on.