I had an order with several items and suddenly I got an email that 2 items have been refunded and of course not being delivered... Without any further information why it happened.
I have received the rest of the products. I had an inquiry on the website about what happened, that was 12 days ago. The only communication I received was the automated email where I got a number. Now If i want to reorder the 2 missed items I would need to pay for shipping costs as it's not over the free-shipping barrier.
I don't understand how can such a big and prestige company have this bad customer service.