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Péter S.

Bristol, United Kingdom

Contributor Level

Total Points
80

1 Review by Péter

  • The Disney Store

9/11/23
Verified purchase

I had an order with several items and suddenly I got an email that 2 items have been refunded and of course not being delivered... Without any further information why it happened.
I have received the rest of the products. I had an inquiry on the website about what happened, that was 12 days ago. The only communication I received was the automated email where I got a number. Now If i want to reorder the 2 missed items I would need to pay for shipping costs as it's not over the free-shipping barrier.
I don't understand how can such a big and prestige company have this bad customer service.

Tip for consumers:
Disney.. this is quite shame.

Products used:
I used all that I got. I didn't use that they didn't send.

Service
Value
Shipping
Returns
Quality

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