The Disney Store

Ordered one of their more expensive eGift cards online so I could get it immediately for a rush birthday gift. The credit card purchase went through immediately. But the card? Waiting. Waiting. Finally after a day, spent 30 minutes on hold to customer service. They informed me that for "larger" purchases, the customer has to actually call them back to confirm their information. This was NEVER listed on the site, nor in the "your order is processing" email. The need to physically call back negates any benefit of using their online system, and their lack of notifying customers of this "requirement" is absurd.

I only stumbled on this site because I was searching for an answer to how long it takes disney to ship an order. I was concerned that it was taking so long (day 3 and still waiting) but based on another review here it takes 7-9 days.
I was shocked to see all horror stories! But I had already placed an order so I thought oh well I hope this ends happily. I didn't have a problem with a past order either so I was hopeful.
I ordered 2 jewelry pieces on 12/12, paid with a gift card and disney credit card and I waited excitedly for a shipping update. On 12/17 I got the shipping confirmation (yay! I thought, this is going so smoothly). I was able to track my order as it was delivered. When it was delivered, the items were correct, packed securely and arrived safely.
My experience with Disney was good although other reviews have scared me thoroughly

Ordered a baymax water bottle in Feb. Gave to daughter at easter time and she used bottle 2 months and the rubber seal came off and now leaks. Wouldn't recommend this product.

I bought an Up balloon house ornament for my son as a gift, and it fell apart in 2 days under normal use. I sent an email for help. The thirty day return policy was first cited, apparently I was not supposed to save it as a gift and predict it would fall apart immediately. Then as a "one time courtesy", the representative checked if stock was on hand which it is not because its out of season, so I'm out of luck. A shame that customer service is doing me a favor and not part of their job. Disney should be embarrassed, but as long as they take people's money they clearly don't care.

I've had a Disney Store online account for about a month now but only recently have been able to log in. I called a couple of times and they told me that the site was going through some revisions. While I'm now able to log into my account and place items in my Bag, I still can't go any further in the check out process. I either get the Mickey Mouse version of the Do-nut Wheel of Death or an error saying my session has expired and i need to log in again. Luckily, i was able to check out as a Guest. I hope Disney is able to fix whatever's going on with their site/user accounts but it's already been at least 3 weeks- you figure they'd have the problem solved by now.

I am a lifetime Disney fan but I will never purchase for this online Disney store again. There system messed up my order because I was trying to use a gift card then the remaining on my card. I received a email from support that there was a payment issue to call and I tried to call both number too many times to count over a 4 day period while email them letting them know one of there numbers claimed not to be in service (I doubled checked the number believe me) the other gave a busy signal. Then after being so frustrated I asked them to call me or rerun my card and they send another number to call which you actually hear a recording of real person then it says no cast members are available and hangs up on you. I'm beyond pissed I order these little boys gifts in plenty of time and got them on sale and I've never been so disappointed in a company who I loved from childhood. Disney needs to get it together!

I placed an online order through the Disney store for a $200 E gift card. That was on a Sunday. Today is Wednesday evening and still nothing. They're supposed to be delivered within 24 hours. I'm going on for days, numerous chats and now being told they may have an answer for me Friday. Do yourself a favor and get a visa gift card.

The Site was under construction so when I checked out I kept receiving a message that Delivery was no longer available in Illinois. I had to call a total of 5 times and was told that I was have to send the partial order back at my own expense. If they didn't receive it my credit card would be charged an additional amount. When I called the last time I was told they were out of stock which is why they sent me the incorrect items. They did offer me a $10.00 credit on my next order. Do I look crazy?

I ordered an ornament on 12/7. After 2 weeks, I called 3 separate times and was told that my order had not been processed and they would change my shipping to 2 days to insure it would arrive by Christmas. All three "cast members" promised that my order would be delivered on time. Today I received an email telling me that they no longer had my item and it would not be sent. I called the local Disney store to try to find an Minnie ornament and they told me that their phone had been ringing all day with similar stories. So disappointing that a large company like Disney is ruining many Christmas'. Thanks for being dishonest on your website and via your customer service.

I purchased 2 things online about 4 weeks. After 3 weeks of the purchase I found out only one of the items was shipped and that I am not getting the other item because it was sold out... if it was sold out then why was it available for purchase? That's so frustrating since these purchases are for a gift. Now also after another week of waiting I find out the shipping is delayed! I knew I should've gone with Amazon they have their $#*! together at least... this was a first and last buying from here. I've learned from my mistakes. Let's see if I'll even get my order.

Ordered multiple personalized products over a month before needed. The product still has not shipped and they refuse to refund the order or provide a shipping status. I have been forced to dispute the charges on my credit card and seek a replacement lot of gifts. DO NOT order from Disney.

Ordered a small necklace for christmas present on 12/12 and by 12/19 not even a shipping or process update. Checked with customer service and they said it was in processing but had not ship date etc. essentially the same information I had the day I ordered it. I asked to cancel the order as it was clearly not going to make it for Christmas. CS person was very nice telling me to bad nothing I can do. I can see ship date, I can't cancel order as my system is not connected blah blah blah. I said what is that you do then but got no answer. So know I have to wait till when every and ship it back as a return. Can't wait to see how that goes. Never thought after all my great experience with Disney that there on line store sucks that bad. Stay with Amazon or Walmart. Disney stinks.