Bob B.

Ordered a small necklace for christmas present on 12/12 and by 12/19 not even a shipping or process update. Checked with customer service and they said it was in processing but had not ship date etc. essentially the same information I had the day I ordered it. I asked to cancel the order as it was clearly not going to make it for Christmas. CS person was very nice telling me to bad nothing I can do. I can see ship date, I can't cancel order as my system is not connected blah blah blah. I said what is that you do then but got no answer. So know I have to wait till when every and ship it back as a return. Can't wait to see how that goes. Never thought after all my great experience with Disney that there on line store sucks that bad. Stay with Amazon or Walmart. Disney stinks.