CheapOairReviews 14,840

Worst site I've ever used to book a flight. Never using it again. I bought a ticket they booked my coming back date wrong. I called to change it and they fixed the come back date but also changed the fly out date which didn't need to be changed and made me pay $80 for it. When I called to get that fixed they said I need to pay another $100! A ticket that started out a little over $300 was now costing me $500 so I canceled it and they gave me no money back and only gave $300 to use as credit. Which means I lost some money. Later I call to use that credit to buy a $200 ticket and they make me pay an additional $200 for different fees so with the credit a $200 ticket cost me $400. I don't recommend them to anyone! They will purposely mess up your ticket and make you pay extra!

I booked a flight to visit my parents for Christmas and 4 hours and 50 minutes later I realized that the site whiched the date on me and it was the wrong date. So I called to cancel my flight and the agent said that you have 4 hours to cancel the flight without getting charged because the airlines only gives them 4 hours which is incorrect because every other site says 24 hours. The agent said he could cancel it with a $25 cancelation fee and I wouldn't be getting the whole amount that I paid for my flight back. I will never use this site again and I am telling everyone I know how they manipulate you.

I never write reviews but this time i had to. They took my money for the upgrade seats and never paid the airline for the seats. I called the airlines and they confirmed that the seats were not paid for. Now i am trying to get the money back from Chepoair and they tell me that it is not refundable. They even had the odacity to tell me that the charge was pending when i have in front of me the over two months ago receipt charge to my credit card from them.

I called, they ask for you number to call back and for some reason the call get disconnected. I do not get a call but i see a NY number that shows on my phone that never rings. I guess they can then say they call back but i never pick it up.

Purchased a ticket to fly out on the 15th. When received the email It says the 13th. Called right away to correct this. I did see they had a flight out on the 13th. I may have clicked the wrong one. However the prices posted were the same on either date. I'm pretty confident that I purchased the 15th. However willing to admit I may have messed up. It shouldn't matter as the prices were the same online anyways. So I call right away to fix. Go figure they charge me another $100. I think it's some kind of scam. I should have stock with Travelocity. I know next time..

I booked my flight last evening at 7:16pm and waited for my ticket purchase confirmation. After receiving no follow-up email, during the few minutes I was promised I figured it would get done soon.
I am now on the phone on hold for about 20 minutes waiting to speak to a supervisor because my tickets are $350 dollars more than what I originally had booked and I have to pay the difference or else I cannot fly and do not have a ticket. I received an email at 1:30am telling me my fares have gone up by $350, I should be sleeping by this time not stressing about paying almost an extra 400 dollars. I am lucky I checked my email now and that I didn't show up to the airport and not being able to fly... I am still on the phone waiting now and it has been 39 minutes so far. So far this website is no good, so stay away! Update to follow..

The departure time for our Norwegian Air flight form London Gatwick to Oakland CA was advanced by 10 minutes. CheapOair had our email addresses and could have notified us of this change. We arrived 1 hour and 15 minutes before the flight time only to learn that the flight was closed out and that the next flight was 4 days later!
We spent $4,600 on new flights, but Cheap0air wants to close our file and keep the $1,500 we paid them for this flight for which we were denied boarding, because this was a "minor schedule change," so they aren't responsible for letting us know about the time change.

I had to have surgery and could not go on my vacation as planned. Called in and canceled the flight and was told I need to send documentation to prove I was unable to fly for them to process my claim for either a refund since it was for medical purposes. Sent the information that was requested and it has been two months every time I call I get s different agent who seems to not know about my claim or when they do know the information I'm given does answer my question about my refund. They took my money right away for the trip and it seems like a nightmare to get it back. They claim the airline has to give them answer but the support system working on my claim can never be reached. I will never use this company even if my life depends on it. Worst customer service I've ever received in my life. Still recovering from my injury and had to be on the phone stressed out with them. Never again!

Dear CheapoAir, thank you for charging my credit card, emailing confirmed ticket numbers, sending a reminder email 4 hours before departure, but NOT ACTUALLY purchasing my tickets. Thank you for keeping me on-hold for most of an hour while my flight left without me & my children. Yes, that was an international phone call. Thanks to Maximus for lying to me repeatedly, for NOT getting us on that flight, then YELLING at me not to buy another ticket. How long did Maximus think I was going to sit at the Airport at 01:00 waiting him to call back? I was quite certain our 3 week trip was destroyed, meaning thousands of non-refundable dollars wasted.
The next day, my husband spent hours on the phone with Cheapo trying to rectify this and finally we had a new intinarery. This sounds ok except that I had already spent@1,800 USD to get to our destination on time for my children's summer camp.
Is CheapoAir really going to say "oh well, your lose because you got to your next 2 other destinations"? Really? Cheapo DID NOT BUY THE TICKETS THEY CARGED TO MY CARD, they had 6 Weeks to realize this, 6 weeks to purchase those tickets!
I'm supposed to be glad that I was 'allowed' to fly the 2nd & third legs? NOT OK.

We planned our trip with them to Africa. For one we purchased our tickets back in March 2016, and come to find out they didn't purchase the tickets from Delta until June 22,2016. We paid the fee to pick our own seats since it was going to be a very long flight and guess what? We ended up with the worst seats with no option to get our seats back even though we paid for them. The person just said $29.99 is being refunded back on the card you used. She couldn't if cared less. Just a bad way to start out an awesome trip. Delta was the one that confirmed all action with our tickets and even stated they never received a request for specific seats. Go though another agency.

On June 15th, my wife called CheapOAir to inquire about flight insurance. After speaking with a rep and getting details on the cost and restrictions, my wife specifically told the rep to leave the itinerary as-is and NOT to apply the flight insurance. When reviewing out credit card statements we saw that the charge was put through anyways.

Around July 8th or so my wife called to have the charges reversed. The rep told her that he would investigate the claim, listen to the call where my wife says to not apply it, and then contact us back about a resolution. The rep never contacted us back.

My wife then called again on the morning of July 18th to follow-up. The rep told us that they cannot refund the cost because it had to be done within 10 days. She also said that the charge was made online, which it definitely was not.

This charge was fraudulent. It was done without out our permission. Inquiries to review it went unanswered. And now the company refuses to reimburse the money.

It should also be said that they did a similar thing with seat assignment costs just several months ago after we first booked the flights. My wife called to ask about seat assignment. The rep told her that they could not assign seats until three months prior to the flight. The rep then charged us for seat assignments anyways -- even though we did not authorize it and even though she was not even able to assign seats at that time. In that situation, however, the company did reverse the charges.

Making unauthorized charges might be a common practice among the company and should be looked into.

My mom booked a flight for August from Canada to the US. She didn't realize that the prices were listed in USD until she saw that her credit card had been billed a couple hundred dollars higher than the amount she originally saw. When she called Cheapoair, the customer service rep simply told her, "You should've used Cheapoair.ca" and then refused to refund the money because the cancellation window had passed and we hadn't purchased the insurance. Okay, kind of her fault, fine whatever.

Then my mom proceeds to ask about an email she got the other day telling her to choose her seats on the plane and the rep tells her, "To do that you have to pay an extra $54/person" when it said no such thing on their website or the email we received. And of course the rep says that if she wanted to cancel her flight, they would not return the money but would instead issue a credit "for the next time you fly with us" -- because we're totally down to do that again, right?

Find a better website to book with or just book with the airline directly. This whole experience has been one whole headache. P.S., their promo codes also suck so don't be fooled.

The Company cheapoair.com, AKA "Fareportal Inc."

Offers insurance policies to customers that are exploitative, and abusive. My wife and I needed to cancel a flight to Italy for two reasons: she was in the hospital for a hernia, and also because of issues with the Department of Immigration. She was then becoming a citizen. We purchased cheapoair.com's travel insurance. They would only allow us to alter the date of the flight, but we could not cancel. We were going to Italy for work, however, we missed the convention due to the aforementioned issues. The company sent us through loops, and forced us to go back and forth between the airline insurance and the company who we purchased the ticket from (https://www.cheapoair.com/). After month of deliberation, paperwork, and literally 7 hours of exhausting conversation our claim was denied. The reason given being that despite having purchased the tickets and insurance from them the reasons given was that our claim were inadequate. How could a medical emergency, compounded with Visa issues be inadequate? CHEAP O AIR STILL OWES MY WIFE AND I NEARLY $2000.

The operate on a kind of triad that makes it nearly impossible for the customer to resolve an issue; website, airline, and insurance. None of which want to be the one responsible for reimbursing the customer. Therefore the customer feels defeated, and frustrated, gives up, and they keep the money. Do not do business with this company, their business practices are exploitative, abusive, and truly immoral.

I cancelled my flight to change airlines but lo and behold I was charge $450.00 for cancelling the flight. I thought it was going out of the ticket price but lo and behold the airline penalty is separate which is about $315 plus the $450.00 cancellation fee. All in all I lost $765.00 just for cancelling my flight. I WILL NEVER USE THIS SITE ever again and I will tell all of my friends to stay away from this site. If you think you're going to cancel your flight later on you will regret it big time! YOU WILL LOSE YOUR MONEY!

I bought the ticket through the cheapoair.com, and I realize I did not add my middle name.
Hence I talked with the Customer Service, and they saay there are no way to change the name on the issued ticket even I still have 7 days left. The only way is to cancel the current airplane ticket and, buy it one more time.
Finally they charge me the penalty $250 for the Cheapoair Policy, plus additional Charge for the 250 for cancellation fees from airline.
Therefore eventually I lost $500 to add only my middle name.
What the hell service is.

I never use the cheapaoair, and stop to use this website