Worst site I've ever used to book a flight. Never using it again. I bought a ticket they booked my coming back date wrong. I called to change it and they fixed the come back date but also changed the fly out date which didn't need to be changed and made me pay $80 for it. When I called to get that fixed they said I need to pay another $100! A ticket that started out a little over $300 was now costing me $500 so I canceled it and they gave me no money back and only gave $300 to use as credit. Which means I lost some money. Later I call to use that credit to buy a $200 ticket and they make me pay an additional $200 for different fees so with the credit a $200 ticket cost me $400. I don't recommend them to anyone! They will purposely mess up your ticket and make you pay extra!
Customer booked a flexible date on our website. Meaning, we offered a cheaper option first, however the dates where different. There are 3 areas where we placed an alert advising this is a flexible date are you sure you want to continue, even on the final page highlighted in green, it states "you saved $$$ by selecting a flexible date". Customer didn't contact us until after 24 hours, now the cancellation with a refund grace period is expired. She had to pay the airline change fee, which she did directly with the airline, and the cost difference between the price she would of paid if the correct date was chosen, and the fare she actually purchased. The exchange rules come from the airlines and not us, or any other travel site. Our apologies for her inconvenience.