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I had to have surgery and could not go on my vacation as planned. Called in and canceled the flight and was told I need to send documentation to prove I was unable to fly for them to process my claim for either a refund since it was for medical purposes. Sent the information that was requested and it has been two months every time I call I get s different agent who seems to not know about my claim or when they do know the information I'm given does answer my question about my refund. They took my money right away for the trip and it seems like a nightmare to get it back. They claim the airline has to give them answer but the support system working on my claim can never be reached. I will never use this company even if my life depends on it. Worst customer service I've ever received in my life. Still recovering from my injury and had to be on the phone stressed out with them. Never again!
Ashley J.'s review of CheapOair earned 5 Very Helpful votes
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This is rather confusing and a surprise to see the additional fees AFTER I booked the flight....
The airline is Liat and they are the ones responsible for the delay in consideration of the refund. It is not guaranteed they will honor any refund because of medical reasons. The customer did not purchase travel insurance, therefore we have submitted her documents she provided to the airline requesting a refund on her behalf. We are not the end provider, therefore have no say in how Liat runs their operations, and or how long it can take to decide on a refund or not. We have advised Ashley all of this in a prior post!