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My mom booked a flight for August from Canada to the US. She didn't realize that the prices were listed in USD until she saw that her credit card had been billed a couple hundred dollars higher than the amount she originally saw. When she called Cheapoair, the customer service rep simply told her, "You should've used Cheapoair.ca" and then refused to refund the money because the cancellation window had passed and we hadn't purchased the insurance. Okay, kind of her fault, fine whatever.
Then my mom proceeds to ask about an email she got the other day telling her to choose her seats on the plane and the rep tells her, "To do that you have to pay an extra $54/person" when it said no such thing on their website or the email we received. And of course the rep says that if she wanted to cancel her flight, they would not return the money but would instead issue a credit "for the next time you fly with us" -- because we're totally down to do that again, right?
Find a better website to book with or just book with the airline directly. This whole experience has been one whole headache. P.S., their promo codes also suck so don't be fooled.
I've only ordered once so far from YesStyle but I was quite pleased. The two items I ordered came in a timely manner and despite having them for a few months already, they are both in very good condition and whenever I wear them I get compliments from everyone! I will definitely be trying them out again in the future and will report if I have any problems with customer service.
Whinnie C.'s review of CheapOair earned 6 Very Helpful votes
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Customer did indeed book on our US site, when we offer a. CA site for our Canada residents. The currency did show USD and is highlighted in 3 places on our site before she even checked out. Seats do not cost $54.00 a per son so not sure where that came from, it's not even documented on the reservation she had been quoted that. She can go on our site and select seats, if that airline charges for seats, it will not allow you too. She may of went to AC they do charge for some specific seats. Customer never booked seats, took advantage of our promo codes, nor was she aware of the site she was booking on, and over looked the currency she was booking in. All could of been prevented by following up immediately after booking, and receiving her 2 email confirmations.