Shrikant B.

Hello Friends,

This website is not the one you should ever be visiting. You can see many reviews here itself. They sell you tickets and don't even mention if tickets are refundable/changeable. Not just that they book your tickets through places where you need visa and they don't inform you.

STAY AWAY FROM THIS WEBSITE. You might end up paying much more as I did.

Hello Guys,

This Cheapoair is a fraud and cheater online air ticket selling company. I booked my ticket with this website and I was not allowed to board the flight from Delhi to Montreal with two layovers Franfurt and Paris respectively. They have some inside pct with airlines and they dont provide you full information in the valid right tickets to travel. When contacted their customer service they finished chat intermittently (chat shows at the bottom)

My PNR for the ticket was 3ACT6M. This is just to inform you that I am a valid customer who got cheated by this company. I would suggest you spend some more money for your flight but stay away from this website.

I had discussion with Lufthansa and they told me that cheapoair has done wrong by not informing about the facts for travel. (documents). Being a lay man, we can only understand as much as we have been told but these people are looting us by using this weakness of ours.

SHRIKANT
Hi 3:51 PM

SHRIKANT
Hi 4:05 PM

You are now chatting with Korbin

KORBIN

Thank you for choosing Cheapoair.com. I will be glad to assist you.

All Fares/Charges Quoted on this chat would be the "total price per person".
In case of any technical issues, if our chat gets disconnected, you are advised to chat again at a later time. 4:15 PM

KORBIN

Hello Shrikant! 4:15 PM

SHRIKANT
Hi 4:15 PM

SHRIKANT
I need your support in solving a big issue 4:16 PM

SHRIKANT
Against PNR number 3ACT6M 4:16 PM

KORBIN

Alright. 4:16 PM

SHRIKANT
I booked his ticket from your website 4:17 PM

SHRIKANT
When I went to board the flight today morning, Lufthansa New Delhi did not allow me to board 4:18 PM

SHRIKANT
Saying that I dont have VISA for shenanigans 4:18 PM

SHRIKANT
My destination was Montreal, canada and I do have proper VISA for canada 4:19 PM

KORBIN

Please provide me your booking 08-digits booking number. 4:19 PM

SHRIKANT
Wait a sec plz 4:19 PM

SHRIKANT
******* 4:20 PM

KORBIN

Sure. 4:20 PM

KORBIN

May I know your billing address and email address as given in the booking for verification purpose? 4:20 PM

SHRIKANT
*******@gmail.com 4:20 PM

SHRIKANT
Phone number *******080 4:21 PM

KORBIN

Thank you for the verification Shrikant. 4:22 PM

KORBIN

Please allow me a moment while I check the details for you. 4:22 PM

SHRIKANT
Sure 4:23 PM

KORBIN

I apologize for the long hold. 4:31 PM

SHRIKANT
Not a problem 4:31 PM

KORBIN

Please be informed that if you are traveling with the 02 European countries then you need Schengen Visa. 4:34 PM

SHRIKANT
Now I know but it was not mentioned by you when you sold me this ticket 4:35 PM

SHRIKANT
I am not in montreal and now wont be able to join my work on Monday 4:35 PM

SHRIKANT
Am not a airline not travel agent not a travel expert i only know that i have my propervisa for canada and which is my destination and where i want to land finally 4:37 PM

KORBIN

Shrikant, I would like to inform you that the tickets is booked by you online on our website and it is your responsibility to check all the terms and conditions for your travel. 4:37 PM

SHRIKANT
Dont you think its your duty to mention and ask me that i need someother visa to travel for canada other then canadian vis 4:37 PM

KORBIN

Also, CheapOair is not providing any services for Visa and transit visa. 4:38 PM

SHRIKANT
I know but you should have told or mention in your website during te ticket booking that i need other visas then canadian to travel on this visa 4:39 PM

KORBIN

I apologize for the inconvenience however we are providing the same itineraries which is given by the airlines. 4:42 PM

SHRIKANT
Sir you are not following airlines itieraries 4:43 PM

SHRIKANT
Other wise you could have mentioned on your site that we should have visa for the same 4:43 PM

SHRIKANT
As i told you we are just passangers not a airline and not a authority who knows all this 4:44 PM

KORBIN

I certainly understand your concern. 4:45 PM

SHRIKANT
I dont think that u understand and concern on my matter 4:46 PM

SHRIKANT
Isted of solving this issue( which u already can see on my pnr as luftansa delhi put remarks 4:47 PM

SHRIKANT
U just comming with all different issues 4:47 PM

KORBIN

Please check the below URL for your preference as it is mentioned to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. 4:49 PM

KORBIN

http://www.cheapoair.com/travel/travel_resources/terms.asp#ADVICE 4:49 PM

SHRIKANT
Korbin 4:50 PM

KORBIN

There is a column for VISA AND ENTRY REQUREMENTS. 4:50 PM

KORBIN

*REQUIREMENTS 4:50 PM

SHRIKANT
This is a standard URL 4:50 PM

SHRIKANT
There is nothing specific to this issue 4:50 PM

SHRIKANT
Anyone can put this information on their website 4:50 PM

SHRIKANT
But you know your customers are not travel experts 4:50 PM

SHRIKANT
When I came from Montreal to Delhi, I had a lauover at Frankfurt for which I did not require any IVISA 4:51 PM

KORBIN

Please check the below statement:-

Your transaction with CheapOair does not guarantee entrance to the country of destination. Traveler understands that CheapOair accepts no responsibility for determining passenger's eligibility to enter or transit through any specific country. Information, if any, given by CheapOair's employees must be verified with government authorities. Such information does not imply responsibility on CheapOair's behalf. 4:51 PM

SHRIKANT
How am i suppose to know when to require VISA 4:51 PM

KORBIN

I already informed you that if you are traveling with the 02 European countries then you need Schengen Visa.
4:51 PM

SHRIKANT
It is cheating your customer by hiding behind this standard line on yur website 4:52 PM

KORBIN

And in return the layover is in Frankfurt and Paris. 4:52 PM

SHRIKANT
Yes, whetever you are saying me right now, you should have told me befoire 4:52 PM

SHRIKANT
If one books ticket on Lufthansa website, they did provide this information 4:52 PM

SHRIKANT
But you people are cheating us becuase we dont have travel expertise 4:53 PM

KORBIN

I apologize for the inconvenience however it is mentioned that CheapOair will not be responsible for travel documents related issues. 4:53 PM

SHRIKANT
This does not give you a moral right to cheat us 4:53 PM

SHRIKANT
Now I need a solution from you 4:54 PM

SHRIKANT
I need to travel to montreal 4:54 PM

SHRIKANT
Being your customer, I expect support from you 4:54 PM

KORBIN

Unfortunately, we are unable to help you as airline denied due to incomplete travel documents. 4:55 PM

SHRIKANT
Lufthansa told me clearly that you can help me 4:55 PM

SHRIKANT
Mr Korbin... 4:56 PM

SHRIKANT
I need to go to work... 4:56 PM

KORBIN

Please allow me a moment while I check the details with mu help desk. 4:57 PM

KORBIN

*Please allow me a moment while I check the details with my help desk. 4:57 PM

SHRIKANT
So please sharp your pencil and just do some reserch on your system how can you allow me to go out of indian and join my work 4:57 PM

SHRIKANT
Thanks in advance 4:57 PM

KORBIN

I apologize for the long hold once again. 5:14 PM

SHRIKANT
Ur welcome sir i am here to solve this issue so can hold for as long as you makeme do so 5:17 PM

KORBIN

I am still working on your itinerary, please be online. 5:19 PM

SHRIKANT
Sure i really appriciate your effort 5:19 PM

KORBIN

Thank you for being online. 5:31 PM

KORBIN

I have checked the details for your booking. 5:31 PM

KORBIN

And as per the airline rules and policies changes not permitted for your reservation. 5:31 PM

SHRIKANT
So wht should i do 5:32 PM

KORBIN

Unfortunately, w don't have any options. 5:35 PM

SHRIKANT
Are you kidding 5:35 PM

KORBIN

*Unfortunately, we don't have any options. 5:36 PM

SHRIKANT
How can you make people fool like this 5:36 PM

KORBIN

This is as per the airline rules and policies. 5:36 PM

SHRIKANT
Sir i havent received any warning and any msg before this booking asking that if i have vosa for that country then only i can travel 5:37 PM

KORBIN

Please be informed that being a third party travel agency we need to follow the airline rules and policies. 5:37 PM

SHRIKANT
I booked for montrial and i have valid visa for the said country 5:37 PM

KORBIN

I would like to inform you that the tickets is booked by you online on our website and it is your responsibility to check all the terms and conditions for your travel.
5:37 PM

KORBIN

Shrikant, if you are traveling with the 02 European countries then you need Schengen Visa.

5:38 PM

SHRIKANT
Its high time sir i am going to canada and i have canadian visa i no this 5:38 PM

SHRIKANT
Did this you warned before i was booking sir 5:38 PM

KORBIN

Your transaction with CheapOair does not guarantee entrance to the country of destination. Traveler understands that CheapOair accepts no responsibility for determining passenger's eligibility to enter or transit through any specific country. Information, if any, given by CheapOair's employees must be verified with government authorities. Such information does not imply responsibility on CheapOair's behalf.
5:39 PM

SHRIKANT
U mean my tkt is wate now 5:39 PM

KORBIN

Is there anything else may I assist you with? 5:39 PM

SHRIKANT
Give my tkt refund or suggest me how can i travel by this tkt now it was not a no show at airport 5:40 PM

KORBIN

I apologize for the inconvenience however the tickets are Non-Refundable and changes not permitted. 5:41 PM

SHRIKANT
Sir this is too much of you 5:41 PM

KORBIN

Please contact the airlines directly and check with them, if they can do something for you. 5:41 PM

KORBIN

Being a third party travel agency we need to follow the airline rules and policies.
5:41 PM

SHRIKANT
If you say to go airline then why u not mentioned rules on tkt making site 5:42 PM

SHRIKANT
It mean you should have given clear guidlines before issuing tkts that i need valid visa for e2 5:42 PM

KORBIN

Please check the below URL for your preference as it is mentioned to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering.
http://www.cheapoair.com/travel/travel_resources/terms.asp#ADVICE

5:43 PM

SHRIKANT
Which i have no interest to travelk 5:43 PM

SHRIKANT
Dont give me that again and again 5:43 PM

SHRIKANT
I m here for some solution not for complecating issues 5:43 PM

KORBIN

Unfortunately, we don't have any other option available for you. 5:44 PM

KORBIN

Thank you for chatting with CheapOair.com. Have a nice day ahead! Take care & bye. It has been a pleasure assisting you. You may click the Close button on the chat window to close this chat. 5:44 PM