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SeatGeek

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District of Columbia
3 reviews
10 helpful votes
Follow Douglas W.
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My seat is a Tiger Den seat on an aisle at CoAmerica. When I listed it for sale the amenities that are included do not show up as they do in the rest of the TD sections. Additionally even if I list them cheaper than all the other TD seats listed that they say are Great deals mine comes up red. I contacted them and they said they would get back to me after they kept insisting it was not an aisle and had the amenities. There was a renovation last year and for some reason the Tigers decided to move us over to where new TD seats were installed.

Date of experience: June 6, 2025
Wisconsin
1 review
0 helpful votes
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Awful Experience
June 2, 2025

Would leave one star if I could!
I will never use Seat Geek again. It was a horrible experience from the beginning. First, confirmed tickets and then cancelled them. Offer me replacement tickets in what they said was a BETTER SECTION, so I accepted. On the day of the concert, I was sent the WRONG tickets that were awful. They were 4 sections over and almost back stage. After waiting HOURS (day of concert) to hear from customer service, I was sent an email with these EXACT words "I understand your frustration, we are REFUNDING your order 120%..." I went to another site 3 hours before the concert and was stuck with more expensive tickets due to Seat Geek taking HOURS to resolve this. Now they are refusing my 120% refund. BTW, the email from DANITA said NOTHING about a 100% refund and 20% credit. I would never had accepted a credit because I will NEVER use Seat Geek again. Use Viagogo or Stub Hub people. Worst experience ever.

Date of experience: May 30, 2025
Washington
1 review
0 helpful votes
Follow Shane S.
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Paid 27 plus another 15.92 in fees for parking ticket! Parking lot was full. NO REFUND! Had to park elsewhere for another 20. They don't do refunds unless the event gets canceled. Fees per ticket for the event we're 16.56.

Date of experience: March 21, 2025
Michigan
1 review
0 helpful votes
Follow karissa C.
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I placed tickets on geek seat and didn't get paid when the tickets sold. Geek seat said that they were pre-scanned & I was able to confirm with the venue that the geek seat purchasers entered

When I contacted geek seat - they claimed that the ticket purchasers were denied entry which was not accurate

Date of experience: January 19, 2025
Arizona
1 review
0 helpful votes
Follow Joseph M.
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Do not list tickets for Seatgeek to sell. They will list them for more money than you selected. They claim they charge 10% fee, but that's a lie. I listed tickets for $1000 sell price which should pay me $900 a ticket, which is the 10% fee. However they charge the purchaser $1200 each, which means they marked them up another $200 each but was going to only pay me $900. Which means I would be charged 25% fee. If you are ripped off like this call Attorney General and get your politicians involved and your local tv stations. Big Corps trying to bully the average working man. Total BS!

Date of experience: December 23, 2024
New York
1 review
1 helpful vote
Follow Kwan J.
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Bogus tickets
November 25, 2024

Bought football game tickets for the Eagles and Rams yesterday (11/24/24), tickets were sent and available in my seat geek app. We get to the stadium and the tickets are invalid. We talk to box office and someone has already used the tickets earlier so we're SOL. We waste the entire first quarter waiting in line to resolve the issue and the first half chatting with customer service. I contacted seat geek and they say they'll investigate but it'll take 5 days. Completely unacceptable. Because we'd traveled and were already at the stadium, we bought separate tickets at the box office but the only ones left were at the very top row in a corner section. What was supposed to be a fun night at the game turned into a nightmare and the entire night was ruined. Buying with seat geek is not worth the risk, you could end up out of money with no tickets.

Date of experience: November 24, 2024
Florida
1 review
0 helpful votes
Follow jeff s.
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They say the sellers are "local" but the sellers hire "couriers" to meet you in a strange parking lot to physically give you the parking tix. SeatGeek states they "vette" the sellers- a lie! Other brokers will send it via overnight mail or electronically

Date of experience: December 18, 2024
Illinois
1 review
1 helpful vote
Follow Dawn H.
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I purchased tickets from Seat Geek to Sabrina Carpenter two months prior to the show. I received the tickets via email and added them to my Ticketmaster account. Three hours prior to the concert I got a notification from Ticketmaster that the tickets were invalid. Seat Geek customer service was useless and we were unable to attend the show. I've now spent 18 days communicating with seat geek via email and phone in which I'm continually told their team is working on it. I'm out over $700 and this company has made no attempts to refund me despite their buyer guarantee. Horribly incompetent customer service, would never trust to buy from them again.

Date of experience: October 31, 2024
California
1 review
0 helpful votes
Follow Tiffany G.
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My bf and I bought a parking ticket for the AT&T stadium for Monday night football (cowboys v Texans). Seatgeek is the official resale partner for these tickets and we couldn't not buy them anywhere else. We arrived 1 hr only and went to our designated lot only to be told that our ticket won't scan because it's already been used. Seatgeek refused to refund the ticket and ignored multiple emails trying to resolve the issue. Funny thing is there were seatgeek ads all around the stadium touting their buyers guarantee. Such a scam company and will never buy from them again. We spent around $150 for the seatgeek ticket that was already used. Eventually found parking right across the street for $60. For anyone going to the AT&T stadium, don't buy off seatgeek who who scams their customers by selling already used tickets and then not refunding when caught.

Date of experience: November 18, 2024
Pennsylvania
2 reviews
1 helpful vote
Follow Terence D.
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When I visited Seat Geek to purchase Steeler tickets, I was provided with an image depicting the view from the selected seats, similar to what other platforms offer. I saved this image for reference. However, upon later inspection, I discovered that the actual seats were not at all close to what I had anticipated. This misleading representation borders on fraudulent behavior in their ticket sales. I reached out to their customer service to address the issue, but they merely cited their "no refunds" policy. This policy appears designed to mislead customers into believing they are receiving one product while delivering another. Such practices warrant investigation, and I believe their business license should be revoked.

Date of experience: November 3, 2024
New York
1 review
0 helpful votes
Follow Troy W.
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Bought 2 tickets night before game, charged 2nd charge next day They won't refund because I requested after game was over

Date of experience: January 10, 2025
California
1 review
1 helpful vote
Follow kyle c.
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This company ruined the game for my entire group 4 people I invited that drive for how's to see the football game. Myself and one other did not get to watch the game because one of the tickets didn't work at the gate! The app told us to wait and the ticket would be available before kickoff and it was not! My friends ended up driving home and not even going into the stadium and I spent the entire game on my phone with seat geeks customer service. After all this the company did not refund my money because they said "the ticket became available at halftime" what a joke I wish I could do more then just leave a bad review because this company literally took thousands of dollars from me

Date of experience: October 20, 2024
Texas
1 review
0 helpful votes
Follow Kimber M.
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I purchased parking tickets for a concert in San Antonio on February 25. We arrived at the address listed on the ticket and the parking lot didn't exist. After connecting with customer service, they sent us a map of the area and we find the lot 1.5 miles away from the original address to be turned away because the lot was full.

After connecting with customer service, they offered me a voucher to use on future purchases. I have been disputing this for days now and they will not refund my money. In my mind, this was an error on their side and an inconvenience to me so I should receive a cash refund.

Date of experience: October 30, 2024
California
1 review
0 helpful votes
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Charge buyers up to 40+%
September 4, 2024

The seller pay 10% and buyers pay up to 40% and you don't see the break down unless you put in the search price without fees. Can't reach a human to speak with This is the official site of MLB contact you team to tell them that fans are being ripped off

Date of experience: September 4, 2024
Wisconsin
1 review
0 helpful votes
Follow Heidi S.
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I paid for a parking pass for a concert, and they never sent an email with the link to the ticket. I contacted them through live chat and talked to 3 different people who promised they would have the ticket seller re-transfer the ticket to me, which they never did. I spent about three hours trying to track down my ticket. What a waste of time. I will never fall victim to this bull$#*! again!

Date of experience: August 7, 2024
New Jersey
1 review
0 helpful votes
Follow Scott L.
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Seatgeek is a fraud
August 9, 2024

Seatgeek sold me 2 day tickets to a concert, when I only received 1 day! I have been trying to receive a refund for a week with countless emails and phone calls which are never returned. Seatgeek confirmed with me that I had a 2 day ticket before the show, but was unable to get into the show the 2nd night, while spending the entire night on chats and phone calls with them continuing to lie to me that the tickets were coming. They never arrived and we missed the entire show.

Date of experience: August 9, 2024
New York
1 review
0 helpful votes
Follow Yne L.
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THE WORST experience ever. I bought 2 tickets for Billie Eilish over $769+, right there at the concert the code did not work, it was "not found", I called them for 1-2 hours and they pretended sending me new ones and at the very end refunded the money when the concert already started so they sold the same tickets several times. DO NOT USE SEAT GEEK.

Date of experience: October 16, 2024
Illinois
1 review
0 helpful votes
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Shut down SeatGeek
August 11, 2024

Purchased tickets in April for concert in August. Platform says tickets will be released 48-he before concert. Checked 48hr before - no tickets. Platform now says 24hr before concert. Checked for tickets 24hr before - no tickets yet. But money withdrawn in April. It is now less then 10hr before concert, I've been on the phone with 3 representatives and I still don't have the tickets I paid for. Will never use this platform and it should be shut down. Instead of having fun for what was supposed to be my brothers best bday gift, I'm having 48 hours filled with frustration, stress, anxiety and no help.

Date of experience: August 11, 2024
Wisconsin
1 review
2 helpful votes
Follow J H.
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Tickets came too late
November 12, 2021

On Sunday, ordered tickets for Tuesday practice round for Ryder Cup. "next day service" was not fulfilled. When calling the help line, never was able to talk with a live person, despite LONG wait times.
Email after the event and again recently, no response.
Tried to have credit card company work on my behalf but Seat Geek didn't respond to it either.

Date of experience: November 12, 2021
Texas
1 review
0 helpful votes
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Be Careful
November 8, 2021

We purchased tickets the cowboys game and then attempted to get a parking pass. The first attempt an error message popped up and said the spots were no longer available. So I looked for other spots. After securing those spots, the next day I saw my credit card had been charged for both spots. I immediately tried to contact swat geek but to no avail. They don't respond to your emails at all. Now I am having to go through my credit card company to try to get our money back. I am not surprised, another company focused on profits and not the people! Will not be using them again!

Date of experience: November 8, 2021

Overview

SeatGeek has a rating of 2.2 stars from 2,558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 163rd among Concert Tickets sites.

service
341
value
325
shipping
232
returns
266
quality
284
This company does not typically respond to reviews