Bought tickets for two baseball games in Colorado before the Pandemic. Games were the first week of June. It is now mid July with no refund even after contacting seatgeek, and my credit card. $400 un-refunded. I understand the circumstances, but this is unacceptable if not criminal!
I've bought tickets through SG weeks before & the day off an event and every where in between. I've never been disappointed or had an issue. I have learned to take a screenshot of my ticket & blow it up. That seems to work better for the scanner at entry.
Prices very good. Lots of availability both as to events and ticket locations. Only problem is that a do not normally carry a cell phone, so the "easy" method of accessing tickets isn't easy for me - don't even have your app. Need to print tickets.
I have used SeatGeek on two occasions and have not been disappointed. Excellent seats for a great price and the concert tickets arrived within two days of me placing an order. Will continue to use this company whenever possible.
Excellent prices, and minimal fees. What more could an avid baseball fan ask for?:)
My only critique about seat geek is the inability to view the stadium section for each listing while scrolling, without clicking on it. Sometimes it's hard to eye ball it from the map. Also, more options like being able to filter your results by certain zones/areas of the stadium would be welcome.
Overall, excellent experience. Keep up the good work
I've been using Seatgeek for a while now and I don't think I'll ever use another site for tickets again. Very easy interface. Decently priced tickets and rating system. My favorite part is probably being able to see the whole price without the hidden fees.
I tried to cancel my tickets 2 months prior to my event because i'm having emergency surgery and have been down and out of work. I wanted a refund but would be happy with credit so my money doesn't go to waste. I have called countless times, asked for corporate and told i'd get a call back about 4 times and i have gotten absolutely no where. They literally just want your money and their customer support is useless. I'm very frustrated no one i've talked to has been able to help me when they say it's no problem! I'll never buy from seatgeek again absolute waste of money i'm sick about it. Not to mention i'm already so sad i missed my show. Zero stars if i could.
Ordered tickets to Bill Maher in Dallas and the show was cancelled and seatgeek refuses to return my money! Buy at your own risk, I'm out $270 don't make the same mistake that I did! Not a reputable company!
Hey Rick,
Thank you for taking the time to write this review of SeatGeek and share your experience.
Shoot us a note - having your money returned in the case of a cancelled event should never be an issue! We would love to help!
All our best,
SeatGeek
E-Mail: Hi@SeatGeek.com
Phone: (888) 506-4101
https://seatgeek.com/support
Never having ordered from this website- (and never will again). Our seat value is 99.50 our daughter paid approximately 230 each for these tickets. A gift from our daughter who honestly didn't know better. I printed the tickets out tonight for our Saturday concert. Think there is a calculated reason you are not allowed to print them until 48 hours before? Despicable.
As for your reply Seat Geek of how you have little control, etc. The ticket prices were $165 and she was charged $230. Right, your additional fee is totally fair! No need to spend another minute on this -
Hi Gina, thank you for the feedback. Since SeatGeek is a secondary ticket market, so listings you see on the site are made up of tickets that are being resold after they've been purchased from a box office/primary ticket source. In regards to the dollar amount listed on the ticket--secondary market ticket prices fluctuate far more than primary market ticket prices. They can often fall below face value, but on the flip side, if primary market tickets are underpriced or hard to get, secondary market tickets prices often cost more than face value.
SeatGeek doesn't control the pricing or demand of tickets over time, but we do our best to let our buyers know which deals are considered "Amazing," "Good," or in some cases "Bad," based on historical data. If you ever have questions about the pricing of your tickets, please let our support team know so they can clarify a bit more.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
Bought tickets that turned out to already be scanned by the time we attempted to enter the stadium. SeatGeek support did nothing to help us get in. Still working with them on getting my money refunded, but it was a complete disaster and I am certain that I will never trust their marketplace or their support system ever again.
Hi Samuel — thanks for your feedback. I apologize for the experience you had with your tickets at the recent Buckeyes game. Our CX team always aims to find replacements first when these scenarios occur, so it seems that there were none available at the start of the game when you called in to report your invalid tickets. I do wish we were able to get you into the venue, but in lieu of that, our Trust & Safety team is amidst their investigation into your invalid tickets. Upon completion of their investigation, your refund will be processed and the seller will be appropriately reprimanded for providing invalid tickets, as doing so is against our Terms of Service.
Again, I deeply apologize for what occurred last weekend. Our CX team will be following up with you via email once our Trust & Safety team has completed their investigation. Should we be able to assist in any way in the meantime, don't hesitate to reach out.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
My tickets were never released —Hotel expense then sat in a nice restaurant on hold an hour for SG to answer. They gave lip service of apology but 6 weeks later still no refund after many attempts. No tickets plus travel hotel and restaurant expense
Will seek credit card resolution service
No one should be told they may not get tickets up to a few hours ahead Poor policy Consider the risks carefully. They don't respond to contacting.
Easy to purchase tickets for upcoming events. It would be better if you could select specific seats, I needed 3 seats and one of the choices showed 8 seats together but did not specify which seats we were actually purchasing.
Purchased tickets to see Pretty Woman with my mom. Never received it nor my money back. Dozens of emails and phone calls leading up to the event all of which did nothing but run me around in circles and make excuses. Since then they will not respond to emails and have been left on hold with customer service for over 4 hours collectively. Am now having to dispute charges with my credit card company - worst customer service experience ever! This company is complete garbage - do not purchase from them!
I work in UX and SeatGeek has some of the best around. Love the quality of deal tags! Easy to make purchases. My feature request would be that you serve up cool events happening near me every now and again via email/notifications. Could probably get me to spend more money!
Bought tickets in 2019 for a Lauren hill
Concert …. It never happen, in fact she's on tour now doing other shows. They tried to tell me well it should be rescheduled. It's been almost 2 years give me my refund. "We will reach out to you".
My husband purchased a parking pass from you late in the day on Friday, November 17th. We attended a Penn State football game. After we arrived at our designated parking lot, we were told quite rudely told this pass is no good. We showed the "supervisor" at the lot that we had a barcode. Once we made arrangements to get the pass printed, he then said they will NOT accept it. That pass cost $200+!
Seriously, how were we able to purchase a bogus pass from your company? Is this a scam? Needless to say, we were extremely livid and will NEVER use your services again. I will tell everyone how horrible your customer service is.
Your phone number is out of service. Your corporate phone # is always busy. And you have NOT responded to my husband's email.
I purchased tickets ONCE on another site & was totally blown away when the final cost showed up!
Seat Geek gives ticket prices, including all fees, straight up; no surprises.
I also like that tickets are delivered, right away, to my email for printing.
Ive used seat geek for awhile now. The site is super easy to use, never had problems. Overall I use this site more then other sites because of the option to see ticket price with fees. You know what your paying before clicking purchase.
Great app for purchasing tickets but it's been very difficult in selling tickets to a concert I can't attend now. Im not receiving the verification code to confirm my phone #. Multiple reps have made suggestions but nothing has worked. Still waiting for fix!
I had my doubts about whether the tickets would be legit but we were admitted to the ballpark and enjoyed the game. Will continue to experiment with this service on cheaper events before jumping into anything expensive.
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 23rd among Concert Tickets sites.
- Visit Website
- New York, NY, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brendan, that's a great suggestion! If you have any other feedback, let us know! Our goal is always to make the app and website as easy to use as possible for everyone, and we appreciate you taking the time to let us know what finds of features you'd like to see!