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Bought tickets that turned out to already be scanned by the time we attempted to enter the stadium. SeatGeek support did nothing to help us get in. Still working with them on getting my money refunded, but it was a complete disaster and I am certain that I will never trust their marketplace or their support system ever again.
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I am pregnant and I was invited to the Tim McGraw concert in downtown St. Louis at the Enterprise...
Hi Samuel — thanks for your feedback. I apologize for the experience you had with your tickets at the recent Buckeyes game. Our CX team always aims to find replacements first when these scenarios occur, so it seems that there were none available at the start of the game when you called in to report your invalid tickets. I do wish we were able to get you into the venue, but in lieu of that, our Trust & Safety team is amidst their investigation into your invalid tickets. Upon completion of their investigation, your refund will be processed and the seller will be appropriately reprimanded for providing invalid tickets, as doing so is against our Terms of Service.
Again, I deeply apologize for what occurred last weekend. Our CX team will be following up with you via email once our Trust & Safety team has completed their investigation. Should we be able to assist in any way in the meantime, don't hesitate to reach out.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101