I am extremely upset about my customer service from Best Buy's delivery service. No one has even bothered to follow up the first time they failed to do my delivery of my range. Then I found out they falsified records stating the driver was at the property but the note was entered 15 minutes before his arrival? I have spent my day sitting at my rental property because NO ONE confirmed a delivery and supervisors are too busy to call me back. The corporate office is a joke. They gave me an attitude when I asked for the Escalation Department. I will shred my Best Buy credit card and NEVER use them for another delivery again. This is disgusting and no one at this company even cares they wasted my time-an entire day and caused me unnecessary stress. Do NOT use this company -you will not be happy.