Hi Karrah, Shana is right that we are a search engine and do not sell tickets ourselves. We do require our vendors to have full money-back guarantees so that customers are protected when they buy through SeatGeek, but the details of their policies do vary. If you ever have any questions or concerns about a vendor, feel free to reach out to us at firstname.lastname@example.org
! We'll get back to you as quickly as possible!