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We planned our trip with them to Africa. For one we purchased our tickets back in March 2016, and come to find out they didn't purchase the tickets from Delta until June 22,2016. We paid the fee to pick our own seats since it was going to be a very long flight and guess what? We ended up with the worst seats with no option to get our seats back even though we paid for them. The person just said $29.99 is being refunded back on the card you used. She couldn't if cared less. Just a bad way to start out an awesome trip. Delta was the one that confirmed all action with our tickets and even stated they never received a request for specific seats. Go though another agency.
* CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We've used them numerous times for travel outside of the US. Never had a problem and never had to call them for anything.
Jesse M.'s review of CheapOair earned 6 Very Helpful votes
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Empty.
I had my booking almost completed and the site blocked everything out and I had to start over again.
Seats had been confirmed at the time the customer made the reservation, but KLM had a schedule change and that canceled out the flights. The airline is responsible to reaccommodate the seats and at times they do a random request, which at times is not the same seats or passengers are not together. Customer has been refunded the original fee and seats have been assigned. It is always recommended that you reconfirm your flights with us, or the airline several times before departure changes do occur.