Chapters.Indigo.ca

Customer service is absolute trash. If you must order from this company, you had better pray to the book gods that your order is correct. If it's not, you're in for a weeks long ride that will make you question your sanity. NOT WORTH THE TROUBLE. Buy elsewhere. It's unfortunate, customer service used to be phenomenal in years past.

Not honoring their advertised discount codes. Charged different amount to credit card than reflected in the cart during purchase. They do allow canceling purchase though, if done immediately. Customer service acknowledging that discount codes might not work for all items, but doing nothing to correct the issue. If the code was not valid for these items, why it showed valid when applied for the cart until after payment? Ended up purchasing the item (needed it and not many shopping options during Covid) without the code but not going to become a repeat customer.

I always have a good experience shopping at Chapters in store. Online however is a different story. I placed an order for a box book set and a few other online on December 29th. I noticed that the product was shipped to the wrong address and the item was on its way back to the warehouse. I put in a request for a refund for the order but I did not receive my refund. I used paypal to purchase and i keep on getting told to wait until it is processed then wait 5 business days after it is processed. It is now nearly April and I am still waiting. All I keep getting is generic answers. I spent nearly 80 for no product. It basically feels like I handed my money to them for nothing in return.

I ordered a book December 31 and it was instock. By January 19 it still hadn't shipped so I called customer service and was told it was in stock in another warehouse and so a message was sent to ship it. January 25 still not shipped and called back only to be told it is still sitting in the warehouse. If I hadn't called, there was no effort by Indigo to get the book shipped. Even with calling it is still sitting there and no real or clear answer as to why it hasn't shipped. This very poor online experience is what drives shoppers to Amazon. Shame on you Indigo for what is beyond $#*!ty online service!

Called Chapters December 28,2020 to see if I could pick up 2 books in store... the lady I spoke with said there's no in store shopping because of Covid-19. Because I live 20 minutes away I asked if they have curb side pick up and the lady said, yes but, I have to order on line and pay on line. I went onto the Website and ordered my books that were "In Store" and was told I could not receive curb side pick-up and had to wait for shipping. Because I live so close I ordered my books to be shipped thinking it wouldn't take long...! While tracking my shipment I'm told its going to take 10 days! I don't understand why we cannot order books that are in store and have curb side pick up. I won't be ordering books from Chapters EVER! Lost another customer!

Like so many others here, Indigo's shipping practices have turned me right off, and I will not be shopping there again.

Ordered Items Dec 4 (plenty of time for a December 20th Christmas party, right!) Expected delivery date: December 16th. Perfect. 4 business days to spare.

They take their sweet time sending the items - 6 full days to be exact (why -- why?!?! They're all in stock! Confounded).

Check status today, December 18th: the item is 2 provinces away entering a sorting plant. MMkay. Looks like I might be empty handed for the gift exchange on Friday.

Never again. Not when Amazon is one click (and one day free shipping) away.

I went yesterday, to buy Pokemon Cards for my grandson's 9 birthday. The girl on the second floor, recommended me "highly" a box that was $35, with" 60 exclusive cards". Trusting her word, I bought it ( as I show in the attached receipt). When my grandson opened the box, he was so disappointed because there were only 15 CARDS differents, because each one was repeated 4 TIMES, what a scam!
I went back today with my grandson, and I spoke to the manager, I explained what had happened and she, who was very rude, said...WE HAVE A POLICY OF NO RETURN ON Pokemon cards. So, that was it, $40 dollars went out of the window and 60 cards in the garbage can.
I will never buy at Indigo again. That policy is not acceptable in our time. At Amazon, you buy anything, and they receive it back no matter if the box is broken, open, Pokemon cards, any toy. So from now on I will only buy on Amazon. There, I know my money will be worth it, and if something is wrong, they are not cheap as Indigo, where they DON'T CARE about the customer satisfaction. Your business will die because your policies are out of date.

I reserved a book to be shipped at the Pointe Claire, Quebec store. The email stated it would be in on a given date. I went to the store at said date to find out that they were sold out of the book but had never put my book - day I had paid for - aside. The next day I called and was told my book was not in even though they had received a new shipment (although they kept changing their stories). Eventually I spoke with a manager who condescended to take a book from their inventory and reserve it. She was rude and told me that i did not understand the issues with the pandemic, that it wasd Canada post fault. I said how can it be Canada post's fault if your have copies of the book... She told me in a rude arrogant voice that she says reimbursing the purchase and would understand if I never shopped there again and hung up.
From now on its AMAZON!

Bought a book on novembre 26. On december 5, check the tracking and called the Post Office and they advise me that the box was opened and content was not inside. They told me to call Indigo. I called them on dec. 5,2017 and explain the situation, they offer to resend the book, I refused because I was leaving on vacation, so they told me they would refund my credit card. On dec. 21, I called them again from the USA, they told me that the refunded my credit card, I told them, no because I was online and there was no refund on my credit card. So the guy told me he has to send a note to the Dept. And ask again for a refund. He told me it could take up to 6 weeks before I get the refund. Never again I will buy from Indigo, service sucks. Promising and not delivering.

Ordered 2 books Nov 17. Today Dec 19, get a notice from indigo saying not available. I month later, a week before Christmas they discover no stock.
Inferior service.
Shame.

I am very upset right now. I had an order of books that I needed for my class to arrive by today and I am being told it will now come in maybe tomorrow or even next week. I dislike when shipments are late and I don't have this problem from ordering with Amazon. I guess that is why I am surprised. I trust those dates. In fact, Amazon comes earlier than their predicted date almost all the time, making me feel at ease that if I agree to not go to a store to get something, I can count on that decision.

I also am angry that I get an email saying my books have Fully shipped and the order is complete. What? I look everywhere for them and for the postal note that maybe flew away. None. Why? They fully shipped to a warehouse I found out. WOW. THANKS. I feel good now that that is what you mean by fully shipped.

I don't want Amazon to take over Indigo's business, but if I ever need books in less than a week, I will not rely on their mailing service and just use Amazon Prime instead. Saving 10% from all this is not worth this headache right now as I am not able to start my unit. And in teaching, there is never enough time to get through everything as is.

Have a been a long time customer of Indigo's. I ordered my daughters Christmas gift on line, a month before Christmas. The ordered was to be shipped to store. I called the store on December 19th because my order was suppose to arrived on the 17th, they couldn't find it. I called customer service on December 21st and they informed me that it was delivered to the store on the 9th; however the store staff failed to tell me this when I called. I had two options, order from Amazon or Indigo, I chose Indigo. All my orders from Amazon showed up. Lesson learned... never shopping at Indigo again. Christmas morning is going to be very disappointing for my daughter. The one thing that she asked for will not be there.

I tried many ways to obtain a gift receipt at Indigo for the purchase of a Christmas present. I was told they do not give gift receipts, only invoices. This is totally unsatisfactory.

I have been a member of Indigo for many years and have always been disgusted by their online service. Their customer service is terrible and their books take months to ships. They recently had a promotion and my order was put through before the promotion. Since it had not shipped yet, I requested that they return those items because I know they can do that so that I could repurchase it and get the discounts, Nope- would not do it nor would they let me speak to someone. What a useless site. THANK YOU FOR MAKING ME USE AMAZON.