Roku

They changed their terms this morning, and there is NO way to disagree. They are holding our TVs and apps hostage if we don't agree: If you're a customer and now want to sue, you're outta luck! All disputes will now be settled via arbitrations, and THEY pick the arbiter. So Roku, what have you done with our info, that I can't opt out of agreeing to these new and horrid terms for MY device that I've had for years? And do you really think this is binding? No, this is illegal in other countries so I doubt it holds up here. Your customers are about to give you a wake up call!

Although Roku player isn't bad and works best for me, the company turned to be absolutely fraudsters! There a lot of fraudulent channels in their player, so you have to be very careful what are subscribing for. If you have an issue with a payment and request a refund, then they'll try everything not to give your money back! Disgusting customer service. If you use the player, then better use only free content and don't pay them for anything, because if you have a problem you'll lose your money!

My checking account was charged $148.39 for something to do with Disney. I have filed complaints on Roku's chat format but have not gotten through to anyone. This has caused my account to be overdrawn. I'm ready to pull the plug on Roku!

Doesn't recognise my login details. Keep resetting, still can't sign in. Tried complaining. Website freezes, keeps saying sign in! But can't.
Seems like a good deal, but useless when you have a problem. Will have to to cancel my subscription. Anyone else thinking of joining, my advise don't.

Purchased product. 1 yr later, I had to accept new terms of service (that are totally favorable to ROKU and give up several constitutional rights) or product (65" TCL ROKU TV) is a brick and can't be used for anything. All features disabled. Sick of arrogant companies like this. I'm going to let my future purchases reflect my displeasure.

The quality of the TV is not the issue. It's the channel selection of Roku live TV is always repeats the same shows over and over again and the black channel called shades of black is always playing leprechaun in the hood. It's mind-boggling to me because there's so many other movies they could be playing, but they just play that one.

I like to watch the Roku channels, but because I don't know that the channel logos are for certain channels, I am not able to find the channel I am looking for, which by the way was advertised by the channel number on the ad on the Roku channel. When I called and spoke to a technician, that I could barely understand, I was told there was never a channel listing by number. That is a lie, because that's the way that I looked, and the Roku website shows the channel guide by number and logo. This has been very frustrating that no one seems to understand.

I purchased 2 devices directly from the Roku site and within 2 weeks of receiving them was having problems with them. One of them stopped working altogether. I got no help from their customer support and ended up choosing to return them and get a refund. Problem is, they require you to pay for shipping to return them. So you are out $15 for every device you return, I might as well have burned my money. Don't buy Roku, choose another company for your streaming device purchases.

I ordered the Roku RC909 "Simple Remote" where the online ad said "The Roku Simple Remote RC909 is a remote control that uses two AAA batteries. It has buttons for TV power and volume, as well as shortcut buttons for popular streaming channels." This remote has NO VOLUME CONTROL, which is incredibly stupid. It took at least 7 calls to get this resolved. Roku promised a free return label but after one week sent an email without the label. More calls and a promise to send me the label within 24 hours. We'll see, I'm still waiting. A ridiculous amount of effort for a simple return; never again will I order from Roku directly; Amazon return is so easy.

I specifically purchased a Roku TV to watch programs I love. They allowed me to ad the App. Then later disconnected it, rearranged my preferred channels, and today I cannot access my "favorites" but must scroll through hundreds of titles to find what I like each time I change to a different selection. They are controlling and making it difficult to watch anything. I no longer even like hearing the word "Roku". I selected this TV and purchased on Amazon. Bad decision. My rating is 1. Would give minus 1 if possible. They invade people's privacy.

We've been using their streaming stick and seems to be ok what I don't like about this is it it keeps charging us for Hulu subscription even though we didn't subscribe to it and when try to watch on Hulu it tells us that we are not subscribe. The worst part is if you call their customer service number they just refer you to email them. So you go back and forth emailing their representatives who I think are dumb and doesn't really help you much.

After 2 years it started overheating to the point that the support pages stated it's a hazard. Nothing worked when troubleshooting it and support says but another one. I HATE being scammed and Roku is a scam. Don't waste you $$.

Roku has been around for quite some time in the AV world and anyone who subscribes to mags like HD vision, sound and vision, etc has heard of them before. The rest of the world will have no idea what Roku is. Now they are looking to go mainstream with a $60 set top box that hooks up to your TV and converts it into a streaming media player ala apple TV. Probably will have similar services like netflix, hulu and the like but it will also be more friendly about watching video files that apple doesn't support. Cheap at $60 but now that apple TV is only $99, it will still be a tough sell. I think their box is great, but they might be a year late to the show.

I was on chat last night for over 2.5 hours trying to login to Paramount+ a subscription I've purchased thru Roku! Three different agents could not figure out why. They all told me to contact Paramount+ for further assistance. I called Paramount+ they had no record of Roku reporting paid subscriptions to them. I contacted Roku back and no one would respond to my question! Paramount+ open an account on my behalf with a discount for month!

All my 3 roku's skip icons as I scroll through to choose from the list of shows, movies, even in search. Roku avoided my question. My roku's are new, paid close to 300$ for them now so roku needs to do is an update to correct this bug!

I have a Roku TV but after 2 years, I'm now unable to stream anything from the Roku channel. I just get a black screen. Streaming from the mobile app is broke, too. Only receiving playback error messages. Customer support is nice but still can't get the channel to work after a week. It sounds like they banned my account or blocked my IP address but I can't image for what reason. The Roku channel is free. Just stay away from their products and services. It's garbage.