RokuReviews 129

Im and american whom speaks English im very tired of turning on the TV to here foreign language commercials or anything in foreign languages we live in America not Mexico not China not Russia not Africa AMERICA and the only language on american tvs unless purchased in foreign language should be strictly English language not foreign! People are going to just start buying movies and shows just to avoid listening to foreign bs!

Purchased a Roku Streaming Stick Plus - US on May 14,2025 around 12:20PM. The very next day May 15,2025 my bank account shows a charged for $38.51, which is the same amount shown on the Roku website account info. The order number is *******236. Called today (05/19/25) at *******106 (that number is displayed under contact us > return/replace). As specified on the email from Roku the estimated deliver date was 05/19/25 and it was around 1:50PM when I made my first phone call. The first rep was no help at all, she could not find a tracking number and when I asked her specific questions, she would not say a word, like she put me on hold, she would come back and still didn't give me answer, she will talk about something NOT pertaining to the question I asked her. I told her, what are you doing when I ask you a question, she said she was chatting with support, and I told her and you don't tell me that you are going to do a research, you just either put me on HOLD or MUTE the line, because I do not hear you until you come back on the phone answering something that I did not ask you. Before I was transfer to Product Support, I asked her to create a label right there, because my bank account was charged so that is consider ROBBERY, Roku stealing from the customer by charging the card the VERY next day, but there was not even a Label Created, the lady could not provide me an answer and decided to transfer me. Product department was NO help at all either as the lady kept telling me that the label will be created in 24 to 48 hrs and I told her NO, I want you to create a label now because you already charged my bank account, again, she could not do that and after an intense argument the lady disconnected the call. Called back again the same number I stated before and before the lady even asked me for the info, I told her I was speaking to Product Support and I had already provided all the information Roku needed and no one was able to help me. I told her, I am going to ask you specific questions and do not go around the bush, provide me an answer of where the product is or create a label and we are OK. After I provided the email, zip code, amount charged to my card, my name and lastname and order number (*******236), the lady could not find the amount in their system, but I told her it is showing on my bank and I am looking at it right now. She kept apologizing and I told her, you know what? Let me see if Amazon has the Roku Streaming Stick 4K available and to my surprise they had it available and on special for $38.05 and Amazon was charging $2.99 to deliver (could not change the delivery option, but that was fine) and ended up paying $40.71. For almost $2 more I will receive the Roku Streaming Stick 4K between 5pm and 10pm (today 05/19/25), where Roku the company has NO INFORMATION on my order. I told the lady, I want to cancel, because I do not want to deal with Roku customer service or the company anymore. The service from Roku is so unprofessional, lack of knowledge, could not assist me, didn't have a label created, but Roku has charged my bank account already, you cannot find a transaction for $38.51, you cannot find my order number, what good is Roku customer service for? I asked her to cancel order *******236 and the lady said that they need to investigate and send me an email about what they found. I told her, I don't care what you do, I am calling my bank right now after your call and I'm opening a dispute, because Roku robbed me and you cannot find any information about the order I placed on 05/14/25. I DO NOT RECOMMEND BUYING FROM ROKU WEBSITE. SAVE yourself the headache, because those customer service reps do NOT know what they are doing nor know how to provide customer service.

Although Roku player isn't bad and works best for me, the company turned to be absolutely fraudsters! There a lot of fraudulent channels in their player, so you have to be very careful what are subscribing for. If you have an issue with a payment and request a refund, then they'll try everything not to give your money back! Disgusting customer service. If you use the player, then better use only free content and don't pay them for anything, because if you have a problem you'll lose your money!

Roku remote buttons stopped working in 6 months. So cheap. Purchased new remote which will not sync.

Purchased product. 1 yr later, I had to accept new terms of service (that are totally favorable to ROKU and give up several constitutional rights) or product (65" TCL ROKU TV) is a brick and can't be used for anything. All features disabled. Sick of arrogant companies like this. I'm going to let my future purchases reflect my displeasure.

I paid $200 for a lifetime membership when I bought the new television, was alot of money to me at the time; I was promised, a lifetime account, It's the fact I was told it was for lifetime, and now they want money, save your time and money and use another service!

They changed their terms this morning, and there is NO way to disagree. They are holding our TVs and apps hostage if we don't agree: If you're a customer and now want to sue, you're outta luck! All disputes will now be settled via arbitrations, and THEY pick the arbiter. So Roku, what have you done with our info, that I can't opt out of agreeing to these new and horrid terms for MY device that I've had for years? And do you really think this is binding? No, this is illegal in other countries so I doubt it holds up here. Your customers are about to give you a wake up call!

I speak English and I live in America and I only watch English speaking movies. So why do ANY streaming services in America where English is the dominant language mix in movies NOT in English? And why does Roku put foreign language commercials in English speaking movies where ENGLISH is OBVIOUSLY spoken and other languages may NOT be?

Doesn't recognise my login details. Keep resetting, still can't sign in. Tried complaining. Website freezes, keeps saying sign in! But can't.
Seems like a good deal, but useless when you have a problem. Will have to to cancel my subscription. Anyone else thinking of joining, my advise don't.

You will not be able to talk to any person, and they do not respond to emails. They put no value on their customers!

I ordered the Roku RC909 "Simple Remote" where the online ad said "The Roku Simple Remote RC909 is a remote control that uses two AAA batteries. It has buttons for TV power and volume, as well as shortcut buttons for popular streaming channels." This remote has NO VOLUME CONTROL, which is incredibly stupid. It took at least 7 calls to get this resolved. Roku promised a free return label but after one week sent an email without the label. More calls and a promise to send me the label within 24 hours. We'll see, I'm still waiting. A ridiculous amount of effort for a simple return; never again will I order from Roku directly; Amazon return is so easy.

The quality of the TV is not the issue. It's the channel selection of Roku live TV is always repeats the same shows over and over again and the black channel called shades of black is always playing leprechaun in the hood. It's mind-boggling to me because there's so many other movies they could be playing, but they just play that one.

This was my Christmas present 2years ago and a few days ago the bottom part of my TV has turned white. I'd never buy another Roku.

Everytime I'm watching a show it kicks me off and goes back to live tv prompt. I'm sick of it! And it doesn't matter which program I'm watching

I sold tv 1 month ago left cal moved to Florida tried for 2 days I have not talked a live person yet

When watching a movie the movie may or may not load but commercials alaways play
Sometimes it's annoying

My checking account was charged $148.39 for something to do with Disney. I have filed complaints on Roku's chat format but have not gotten through to anyone. This has caused my account to be overdrawn. I'm ready to pull the plug on Roku!

I like to watch the Roku channels, but because I don't know that the channel logos are for certain channels, I am not able to find the channel I am looking for, which by the way was advertised by the channel number on the ad on the Roku channel. When I called and spoke to a technician, that I could barely understand, I was told there was never a channel listing by number. That is a lie, because that's the way that I looked, and the Roku website shows the channel guide by number and logo. This has been very frustrating that no one seems to understand.