Roku

I have never experienced any kind of scam like this before I have been bumped back and forth between Roku and Hulu for two months now trying to get a refund that they owe me they keep telling me it is in my bank I cannot find it and corporate division of my bank cannot find it I will be going to Better Business Bureau today and my bank will be filing a grievance charge against Roku and I will be discontinuing my service with Hulu

My wife and I decided to get in on a great boxing day sale at Costco, we have a Samsung smart tv that we are very happy with from Costco. Now thinking that it would be the same set up as our current tv, we brought the tv home to setup, only to be informed that we have to pay to activate... this wasn't a terrible idea, as we thought it would be a quality service... we were wrong. I would say 75% of the channels only work in the US, and the Roku channel wasn't working. We called multiple times to report problems, and were told each time it was being worked on. The issue was never fixed... we returned both units to Costco. When we called to have our money refunded, they told us it was non refundable... after a heated conversation, they tried to blame us for not reporting the issue. Eventually they refunded our money. Dont buy a roku tv, as all other tv's dont have hidden fees for their service

Probably my worst experience in a very long time with a company. Wont ever buy a roku tv... stick to the big providers..

This company is horrible. They push untested software updates which break TVs, then they act like they don't know what's happening. You can't opt out of updates (like you can with Android TV). You can't go back to a prior version that worked for you (like you can with Android TV). If/when it happens to you, you're out of luck.

People go to the support forum, and Roku acts like it's the first time they've heard of the problem. They blame the TV manufacturers. When asked how a manufacturer caused Roku's update to be buggy, they have no answer. When the next person reports the same problem, Roku acts like they've never heard of it before.

To me, that was the most stunning thing I've ever seen. I can understand companies have bad support. But, this is outright DISHONEST. I don't see how those employees can go to work in the morning knowing that they're lying to people. It's a very corrupt company who doesn't care about customers. (In fact, IMO, Roku doesn't think of you as a customer. You are the product being sold to content providers. First and foremost, that's your relationship to Roku. Not a customer who spent big dollars on a TV. If Roku breaks your tv, they don't care. Absolutey, 100%, they do not care.

Went throught 3 devises in a year then a TV but that never turned on. Corporate wiil tell you it was an older model and you must upgrade. I suggest you avoid this company all together.

Roku is the biggest piece of crap I have ever owned…I have the element roku tv…so sad element was a great tv made in america I have several of them but after this crap, I will never buy another element tv again…if you are considering buying roku, don't …run run run…from the aggressive platform with tons of glitches pure crap…every time they do an update to fix the previous problems that arose with the previous update you just end up with new issues…just crap…so for a while now I cannot see local programming schedule if the tv is connected to the internet…?...yup…so now with the last update I cant even see my local channels only roku's channel 115…so I re-scanned for over the air channels and as usual every channel roku has is now on my feed again…(this happens anytime you scan for over the air…roku forces you to spend the next 30 minutes un-checking hundreds of channels you don't want nor asked for) so just to see I blocked roku tv at my router and like magic when the internet disconnects the local over the channels can be accessed and have the programming schedule…so they fixed the problem with the over the air channels by making them completely inaccessible if you are connected to the internet….so now the only way I can watch local over the air is to disconnect the internet….just garbage…pure garbage.

About 10 years ago I began a journey to find the best streaming option to cut the cord. Studied and compared so many different options as well as tried a few. One caught my eye as it seemed to meet all of my needs that winner was Roku. Pulled the trigger purchasing directly from the Roku site and waited for my prize to come. From unboxing until full installation was about 10 minutes and that was me dragging my feet. Off I was to many free streaming channels and the channels/apps have grown tremendously since that time. Many years have passed and tech has come a long way since that first purchase, however, Roku has remained current with the times and is still my pick. 10 or so years later I wouldn't purchase any other device. I've purchased set top, streaming sticks for myself as well as gifts for others. Always could count on excellent customer care. Very reasonably priced and overall my best pick if your cutting the cord. While Roku is completely free one is able to purchase any premium channels of choice as well as streaming channels replacing the evil cable company. It should be noted that you are in control of all of your streaming channels via the Roku site whether it be cancelling or adding. Overall the Roku site and their products are as stated and even a non tech savvy individual should have no problems.

Roku worked for a year with my TV, then roku auto-reprogrammed my roku box and roku remote control with no permission from me, and no notification.

ROKU auto re-programming killed the remote's ability to control my Olivia TV set.

DO NOT BUY ROKU stuff, it is a fraud.
They will wreck your roku box remote ability to control TV, at 1 year to make you buy a new TV set.
DO NOT BUY ROKU.

I'm a real person, in the Seattle area, 2021-Aug-17

You will not be able to talk to any person, and they do not respond to emails. They put no value on their customers!

Do not buy anything with the name Roku! They will bill you endlessly, even after contacting them month after month to cancel, they will keep billing you!

Everytime I'm watching a show it kicks me off and goes back to live tv prompt. I'm sick of it! And it doesn't matter which program I'm watching

I PAID $9.21 FOR PARAMOUNT + & SHOWTIME SUBSCRIPTION THRU ROKU AND I CAN'T ACCESS THE CHANNEL. I HAVE BEEN SW ROKU REPS ALL MONTH AND GET AN EMAIL TELLING ME I CAN'T GET A REFUND BECAUSE THEY GAVE ME A REFUND IN SEPTEMBER. THIS IS A PYMNT I MADE FOR OCTOBER AND CAN'T ACCESS THE CHANNEL SO YAW JUST TAKE PPLS MONEY WHEN YAW WANT...FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD

When watching a movie the movie may or may not load but commercials alaways play
Sometimes it's annoying

I recently ordered a 2nd roku device and noticed after checkout that my apt number was not included in the shipping address. I scoured their website for a way to change it and couldn't. Finally after googling how to reach them I found a number for support and called. I spoke with 6 different people after each one said sorry cant help you and transferred me to the next person. I asked if I could just cancel the order and reorder. No. I was told I could not cancel the order once it was processed. The final solution was for them to create a second order with the correct address and send it free of charge. The original order with the incorrect address and already paid for will be delivered or returned to them. Now, I want to correct the shipping address in my online account for future orders. Again, can't be done by anyone providing support for roku. Can't be done on their website. Half a dozen different conversations in which I had to spell out my email every time. That such a simple change cannot be made either on the website or by anyone in the billing or support departments is ridiculous. Really FRUSTRATING.

I really enjoy our Roku tv, the free channels and music is great. I just wish they would STOP playing the weird al yankovic commercial and the rich eison omg enough

This thing is a complete piece of $#*!. It stopped working after 1day use. Don't anybody waste your time or money on this crap

I've been a Roku customer for quite some time I was completely satisfied until I turned on my television today only to see an American flag. Due to our current president and American flag stands for the Trump supporters. The Trump screensavers that you all are advertising are very offensive. I am an African-American woman and also a Democrat. It's inappropriate to express whom it is that you are associated with as far as politics go. I will never spend another dollar on any of your products because it is obvious that you support the Trump campaign. BLACK LIVES MATTER! I will INFORM the Democratic Party as well as every Black Or Hispanic American that Roku only supports Trump. I hope that Stephen Kay the vice president of Roku can see how inappropriate this is. The black and brown communities are the ones purchasing this television mainly because they're sold at a very cheap rate. Yet here you are supporting the campaign of someone who's never bought a Roku TV. Stop and think about who your target audience is before you decide to Express your POLITICAL views