Roku

I was fraud it out of $119 extra my payment plan was 9.99 this lady got mad and charged my card 119.00 she stated her name was joy charged my card a extra 119.00 I got the fraud alert from my bank while I was talking to her on the phone and she wouldn't give me a supervisor I am mad going report this to bbb also

Purchased a new TV from Best Buy, setting it up we were advised to activate the television call. Upon calling we were informed that because we purchased from a third party (a store) we would have to pay $40. WTF, My husband is at Best Buy right now returning this TV, and advising them of your strong arm method of holding the cusumer hostage. The young man just kept saying, "if you had bought from us direct at a higher cost you wouldn't have to pay." I'm disgusted!

Why does roku keep changing their channel guides? I have no numbers now for all my streaming stations. Now theres just icons and no numbers. I think roku sucks and I will definitly make sure the next tv I buy is not roku. This is second time I've had problems with there stupidness. And I still don't like that there are not numbers on the remote. Its a pain in the $#*! to keep surfing to a channel instead of just putting the number in. Couldn't do that anymore now since theres no numbers on the guide?

Roku update failed resulting in soild purple screen. Customer service phone number says to leave message and that Roku response may be significantly delayed and/or that Roku may choose to not respond to your voicemail at all.?

I canceled my subscription April 26,2023 to FOX NATION, and Roku states I am still responsible for paying for an entire year for a channel I am not using. I asked for credit towards purchasing another Roku subscription but was denied.
My complaint and request for credit were denied and listed as resolved. They keep saying refund. I am not asking for a refund. Roku customer service is nonexistant. See below.

Roku response
Unfortunately, the charges on this account aren't eligible for a refund. We recommend our customers regularly review their Subscriptions and Purchase History on their Roku account to plan for any upcoming charges from a renewed subscription. We need to be informed of any unauthorized and erroneous charges within 60 calendar days of the activity so that we are able to promptly investigate and prevent the activity.

What's the point of buying a Roku if I can't even stay connected and/or stream anything? $#*! is awful. Just buy a chrome cast don't waste your money.

I sold tv 1 month ago left cal moved to Florida tried for 2 days I have not talked a live person yet

I purchased a quite expensive voice pro remote that arrived broken. It took over an hour trying to find a phone number to talk to an actual person to help me return the remote. The hoax corporate number sends consumers on a wild goose chase. I finally got a number for tech support to get help with the issue. I talked to 4 different agents who all pretended to send a return label for the broken remote but they never did. I know they had the correct email address because they quickly sent customer satisfaction surveys and that they received my request for support. But no return label showed up in my Inbox or Spam folder for the remote as promised. One agent told me it would take 3-5 business days to get a return label via email. I waited 2 weeks and still nothing. So I called again and gave the next agent another email address since the agent swore they emailed the label to the first email address while we were on the phone. Nothing came through to either email address. Roku's customer service is an absolute scam. All consumers beware!

Roku remote buttons stopped working in 6 months. So cheap. Purchased new remote which will not sync.

I like Roku, always have. I have three devices in my home. I was disappointed, however, that when I opened up the box to my new 4K Ultra Roku that it did not include an HDMI cable. This is needed to use the device! What did Roku decide that this model should not include an HDMI cable?

As an active duty military member who travels for a living, I can honestly say this is the worst company I have ever had the displeasure of dealing with. I used Roku in my barracks on base and had the worst experience. Every time I would call the customer service line, they had nothing to say besides "it must be your WIFI".

After living in eight different countries, and stayed in over 50 different hotels I can tell you, this company is absolute trash.

Their products are completely low grade with no troubleshoot capabilities at all. If something goes wrong the chances of there being an actually fix are slim to none.

I continuously have issues connecting my Roku to hotel networks. I continuously have issues connecting my Roku to my own house network. And if you go online and really dig deep, you'll see people have had the same issues for YEARS and there is still no fix. The way they fix it? A computer responds with a generic answer which clearly doesn't address the issue at hand.

"Please look at the following link". And the link directs you to basically a manual on how to operate the product. Yes. We know how to operate the product, we are having an ISSUE, assist your customers with the ISSUE.

Please head my warning and avoid any product at all costs.

I spent too much time on this company and immediately switched over to a different company. (yes it Rhymes with Clamzon Wire Flick). And it's the best decision I have ever made.

Good bye Roku, your terrible products and ever worse customer service will have your company out of here faster than Blockbuster.

Long story short Roku charged my card for $10.59 for NFL which I didn't purchase then it was refunded back next day they charged me again $84 for NFL and this time they did not refund it back once again I did not purchase anything pertaining to NFL now my card is in the negative by -$79.00And I have to start school shopping

This was my Christmas present 2years ago and a few days ago the bottom part of my TV has turned white. I'd never buy another Roku.

You'll be spammed with a remote control battery icon ever 5 seconds. You'll do all the troubleshooting you can find. The best advice I saw was to wrap the remote in aluminum foil when not using

If you are looking for LIVE TV, don't get ROKU.
All of their "LIVE TV" shows are pay per view channels, who in turn, play LIVE TV for the cost of
Joining their channel.
ROKU is not what it claims to be.