I purchased a theme from Envato hoping that it would speedup the process of building my website. When I installed I realised within minutes that it was not right for me. I am sure that the theme authors do a great job but it just did not fit my needs (at that point I had learned a lot on my own and had created a great website using a free theme).
I asked for a refund within the hour of purchase because I would have had to scrap all my existing work and start from scratch by using the theme. I asked for a refund from the author and he declined, I asked Envato for a refund and they declined. I was surprised because I know my Consumer Rights.
They said that I had to show that I had tried to use the theme and submit screenshots of it not working. Well I am too busy trying to build my website to show how it is not working - I simply did not want to scrap all my work and try to modify someone else's work.
When I mentioned my right to cancel, they offered me a refund in the form of credit to my account so I could buy more Envato stuff. That is not a refund! I am shocked that in this day and age, I can return a lamp or a sofa if I changed my mind but this company is making it so hard to get a refund for a theme that does not fit my needs. Especially with web technology, it is very hard to know if it fits or not until you test it. I found Envato to be very unprofessional - am deleting my account and advice buyer caution as they do not cough up the cash easily.
Tip for consumers: Be very very careful. They do not issue any returns easily.
I've worked with two WordPress themes from Envato. They accept and sell templates that are not written to any standard and are a nightmare to work with. Further, one of the templates now is a platform for phishing from my client's site. With this particular template I noticed new advertising in the theme that came out of no where. I believe the author of this site built in some illegal stuff to take place after several months of the site being online. Further, there is no support whatsoever. This is the worst experience I have ever had with templates and I've been doing this for over ten years. In the future if I or one of my clients wants to purchase a template or plugin or whatever, I will recommend Template Monster. Further, I will never work on a template from Envato under any circumstances again. They just want the money and then they are gone. The worst experience ever.
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