Thumbtack has a consumer rating of 2.42 stars from 1,077 reviews indicating that most consumers are generally dissatisfied with their purchases. Thumbtack also ranks 15th among Local Reviews sites. The most common issues with Thumbtack are around customer service, which is not as good as expected by some customers.
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My compliments to CHAILA who works for Americans chimney, gutters and roofing. Very personable and knowledgeable. Very hard worker. Pays attention to detail. Made suggestions to replacement and the best way to stack my gas logs for best flow. Thanks CHAILA. 2 thumbs upSee positive reviews
After reviewing how much I have invested in Thumbtack comparing to what I have received, the losses don't justify the earnings. Many Thumbtack pros have expressed their frustration as well for the way Thumbtack charges its fees. Instead of being an App like Fiverr and other ones where the client truly hires the Pro, and the App charges through their own system, Thumbtack chooses to take the money regardless whether the pro gets hired or not. A simple reply from a client means a charge for the Pro. This is unethical and absurd. Clients don't know this policy and they are entitled to ask questions to the pros. And a simple reply means a service charge for the Pro, plus, with different amounts. Again, this is absurd and a heartless way of doing business.See critical reviews
Thumbtack does not generate fake requests. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. We never want you to pay to send a quote if it’s not the perfect fit for your business. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. James - I’m so sorry that the concerns you’ve brought to our attention haven’t been responded to in an appropriate amount of time, this is never our intention. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. We are a real company that can always be improving. You can read more about our company in reputable sources such as Forbes and the New York Times. If anyone has specific concerns about certain requests you’re receiving, we’d be happy to review them and see how we can help. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you.
We love to see that you’re interested in joining Thumbtack, Grace! Your party planning business sounds like it will be a blast. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. I recommend checking with your state to see if a business license is needed for your service. Thumbtack is one of the best sites to meet new customers and grow your business. Robert S. gave a really good explanation of how we work. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. Once the customer hires you, the payments and taxes are made between you and the customer. This is a great way to connect with the customer and build an extensive referral network. We wish you the best of luck with growing your business. Have an amazing day!
Hi Kay, I’d be happy to answer your questions. When we initially started Thumbtack in 2009, we tried multiple business models. This included a commission based model, but there were some concerns. When professionals didn’t pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. Paying for each quote encourages better quality quotes and creates a much better experience for customers. Like you mentioned, it’s important for us to get customers to try our site and continue to hire professionals. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. S.G has an amazing point, and Thumbtack is a great introduction site. There’s a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. The goal is to create a connection through your profile and quote message, and we’re here to help you do this. It’s kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. If you’d like to give us a call at (800) 343-1710, we’d love to give you more personalized help or answer any other concerns you may have.
The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. If you are not sure what that is you should google search it. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. Do yourself a favor and search this phrase "thumbtack manual action penalty"
We like that you're expanding your options, Rebecca. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. A lot of pros have met new customers off our site and you can too. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. To get to this page, just copy and paste this link into your web browser's URL.
With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. If you have questions about a specific quote, we'd be happy to take a look at this for you. Just send us a message on Facebook with your email address and the customer's name.
Hi Quyen. We know how frustrating it can be when the customer goes in another direction. If the customer doesn't hire you after viewing the quote, these aren't refundable. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. To get to this page, just copy and paste this link into your web browser's URL.
We're sorry you're still receiving these emails. Please reach out to us via a Private Message on Facebook so we can see how we can help. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. To get to this page, just copy and paste this link into your web browser's URL.
We can understand your frustration with this negative review, Thomas. Please give us a call at (800) 948-2034 so we can look into this further for you. We look forward to speaking with you.
We can help you with this, Lora. Please send us a Private Message on Facebook with your email address and the pro's business name. You can access our Facebook page here: https://www.facebook.com/Thumbtack/. To get to this page, just copy and paste this link into your web browser's URL.
Thumbtack is the destination for getting things done. Just tell us what you need and we?۪ll deliver custom quotes from local pros ready to help.