Thumbtack

Too bad experience with Devon at Thumbtack. She basically forced us to accept a claim made by a lier customer. We sent proof of the service and she didn't care. Closed our account and didn't check how many people were being serviced that day nor the paid leads that just got through.
I dont recommend using thumbtack for PROS if they are not transparent or set up a committee who can take a decision of such caliper as to shutting down an account with a year of history and hundreds of people served. With 4+ stars

I cannot say NEGATIVE things enough about Thumbtack. It is such a pain in the $#*! for contractors and pros. They charge you twice for the same lead, they send leads even if you block off your calendar, opportunities section is full of fake leads, they never ever speak up for the pros. If you have a brain, please use Google ads,Yelp or other social media platforms instead of this fake company. Oh, last but not least their customer service is in the Philippines and you can only reach out to them via text message. It takes at least 2 days to hear back from them.

Honestly, i started out with Thumbtack with the most confidence that i could. At first it seemed great, but I've probably had only a handful of legitimate clients and they've stolen hundreds of my money. Honestly its $#*!ing bull$#*!. $#*! thumbtack. They have fake people looking for your "services" i would have my instant match on and get "sounds good! Whats next?" after an automatic quote, thus because of this fake contact, making me pay thumbtack for the "successful" quote. Of course i would then never hear from said person again. Use a different website this $#*! is a scam.

Hired a "contractor" who seemed to know what he was doing, estimated the job for $1650 done in 5 days. After almost 3 weeks and an additional $350 we finally gave him his last payment and chased him away. He screwed up so many things and was careless enough to cause some damage to our master bath. He left a messy workplace every day and we are well rid of him. We will spend the next month fixing his screw-ups and making things right. If it helps, his name is Harold.

Yes it really is a scam. This site operates off an extremely broken system. Leave it free for the person submitting the quote but charge a hefty fee to the artist. This introduces the age old problem of "window shoppers" into the equation where they don't actually have interest in buying they just want to see the price for whatever reason. How hard would it be for people to input fake quotes and drive a competitor away from the site? You say it's "up to us" to land the job but your allowing the jobs to never exist in the first place. You know how many quotes I sent out to 16 year olds looking for a makeup artist before consulting their parents? Fix your system.

Customer service is virtually non-existent, prices are highly inflated, and your time and money spent with Thumbtack.com is ultimately wasted. This company lacks integrity. Just one example: If a competitor contacts you to find out what your prices are, you instantly get charged a lead fee which can be $10 or higher. Thumbtack should be rubbed off the map and banned by search engines.

Thumbtack is a waste of money for professionals looking to get leads. Leads are well over $150, and Thumbtack has done no sort of filtering at all. Some common issues:
1.) Clients are window shopping and not serious
2.) Fake information, wrong city locations, wrong contact information
3.) Clients don't even bother responding
4.) Very bad customer service. (almost impossible to get a refund on these bad leads)
As a 1 person firm, I need to value every dollar that I spend, I do not appreciate their opaque business policies and predatory pricing towards Pros on their website. Spend your hard earned money elsewhere!

As a pro they charge for leads even when I block days off as unavailable. Many leads are unresponsive when quoted, and the percentage of these are massively dis proportionate to other marketing for ready to hire platforms. I personally know my competitors and they say the same thing. Very suspect to me. Dont think you will be refunded anything, you will receive a credit for yet another "lead" that in my experience does not materialize.
Should a customer use this service, be aware that every pro you chose to quote a job pays for this "lead" and more than likely charge more since you've used this service than if you spent a few minutes and called direct for comparison shopping.

Thumbtack went from a fairly straight forward and economical system for small businesses to find business leads to one where they pretty much pick your pocket. They used to tell you up front what a bid cost, and if someone looked at your bid, you were charged.

Now, they only charge you if the person making the bid contacts you, but they don't tell you how much they are charging you until AFTER they person sends you an email. I had two bids this week (the last two I will ever do!) and it cost me nearly $40.00 for people who were essentially just kicking the tires.

I'm not sure why this company got so greedy, because they are doing neither their service providers nor their customers a service by operating this way.

I worked with Thumbtack since 2010, having provided services to nearly 300 customers and receiving 130+ Positive reviews. This new system, no way I'll bid on jobs, and I can't imagine anyone else falling for the scam more than a few times, either.

Awful company. They treat their pros who pay them thousands of dollars like dirt. What they do is they will freeze your account, cutting off your income stream at a moments notice, in order to strong arm you into breaking your policies and settle disputes you have with them. It's extortion.

Basically they rob every pro that gives them money. When they deliver a bad lead their response is "oh you paid for it already sorry"
I did notice they sold out to a bunch of investment groups. What's that mean? Well it means they don't care about anything BUT MONEY. And honestly it all started making sense. Their customers are not the pro's. They use the general public to rack up all of the fake calls, shopping calls, sometimes the people have no idea how you got there number: thumbtack is garbage and I can't wait to see them fall

Asked for quotes on carpet installation. Talked to 3 vendors. Decided on local guy who shall remain nameless. All seemed great till communication stopped, was very detailed about what I wanted in Thumbtack request and when he came to house and he told me no problem and he had all these connections he had for great carpet pricing, etc. we even discussed future work I wanted done! Then had trouble getting return calls, a contract, then no calls returned at all! Been 6 weeks since last contact and in meantime I went with someone not on Thumbtack and walls are painted, carpet is done and I'm happy as hell it turned out this way. HE will get more work in spring from me and family members! You get what you pay for and not every responding vendor is NOT who he seems to be. No offense to the honest ones!

I joined tt about a year ago with high hopes of making new business connections. What I found was about %2 return in my $ investment. This site is great for consumers. However they knowingly represent customers and ignore input from service providers. Half of thier "requests" are fake. Out of a few hundred dollars I bought in points I may have broke even. I almost never get even a call back for more info on requests. Let alone a chance to work for customers. It's a great Racket for the owners of this company to prey on honest small business owners

Been a pro for 2 years. Thumbtack is a ferocious greedy business, that will help you get going when times are good. But as the economy slows down while expenses continue to rise, your competitors get frustrated they're not getting leads and start looking at their competitors. Then your competitors send fake leads themselves thinking if they send enough, you won't be able to afford staying on thumbtack.

Thumbtack is well aware of this practice and somehow claims that by asking customers for a phone number, and not even verifying the number, the leads are DEFINITELY real, even though in reality, they're just competitors. They don't care though since they have your credit card and will charge it at their own discretion.

When times are good, thumbtack gives new pros a chance. But when times get hard, so does affording to use it for leads.

I was looking for a handyman. I have several rentals and needed one or 2 handymen to take care of my properties. When you go in and type what you want you do get responses but I think are automatic. I think the people that go on thumbtack can't get any other work. It's obvious that they don't vet the people which would help out a great deal. I actually met up with one contractor and he seemed ok but when I called his references they said he doesn't complete his work. Also, the first time I tried to call/text him, his phone was disconnected.

I'll never use them again.