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Thumbtack

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Georgia
1 review
1 helpful vote
Follow Eve W.
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I cant say enough good things about this company. The cost was reasonable and the job was done swiftly as promised. They did a totally professional job, working long hours to complete my project. When finished they cleaned up after themselves and left me with a beautiful backyard. Since moving to GA 4 years ago, I have struggled to find honest, professional workers for my many projects so finding Victors Landscapes and Tree Service has been an absolute blessing. Could not be happier with the job they have done and look forward to our next project!

Date of experience: February 2, 2017
California
2 reviews
0 helpful votes
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I contacted Thumbtack early Friday morning. I received 5 quotes back within 10 minutes. One of those who made contact was David Spinks, who indicated he would be available later around noon, following a previous appointment. We agreed on that time. He arrived on time, was courteous, professional, and thorough. He completed the job quickly. His quoted price was firm. I would definitely hire him again when and if he need arises.

Date of experience: July 7, 2018
California
1 review
0 helpful votes
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Met Jonathan and Lily yesterday for the first time and I was impressed with the fine, through quality of their work. Just as important is the fact that I felt extremely comfortable having them in my home. They're hard working, highly efficient and I feel so lucky to have found them - (there have been more than a few disappointments) that we're now signed up for recurring appointments and I'll be looking forward to their house cleaning visits instead of dreading them.

Date of experience: December 16, 2015
Alabama
1 review
0 helpful votes
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They were amazing! I needed emergency assistance with my roof being replaced they came in with an awesome price did the work very quickly and ensured all was cleaned up! Excellent company I highly recommend them!

Date of experience: June 6, 2016
Illinois
1 review
0 helpful votes
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Awesome job Top Notch
September 4, 2016

I did not use thumbtack to find our new permanent tree contractor Top Notch Tree Experts. But I surly will be using your site to find any services I'll ever need in the future. Brian and his crew amazingly removed 19 of the. Largest oaks and maples in our area all the trees were inaccessible by bucket trucks it didn't hinder how.he approached the removals and I've never seen anyone so confident in the air in my life. Great job Top Notch Tree Experts and you have one check of a pro on your site thumbtack. New customer from today forward

Date of experience: September 4, 2016
Tennessee
1 review
4 helpful votes
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I am a small business owner, and I have no issue paying for leads, however I was being $20 + per lead for customers that were in California and other places, I am based in Tennessee. I literally never recieved a single reply from any customers, after spending $50 on 2 direct leads and countless opportunities where I reached out to customers. I think this might work for handyman or someone doing some kind of side hustle, without a legit "business". But as a business owner, your money is better spent boosting ads on google/socials/etc.

Date of experience: April 12, 2023
Illinois
1 review
1 helpful vote
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Great Service!
May 5, 2015

I'm a contractor that now uses there service for leads, I started to use them to generate jobs in between my bigger projects. Now they keep me so busy I have to hire on 2 more full-time employees! Thank you thumbtack!

Date of experience: May 5, 2015
Illinois
1 review
20 helpful votes
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Businesses Beware!
November 30, 2015

This company is a joke. They make money off of businesses by providing a website in which consumers, some possibly serious but most not and just window shopping, can request quotes from a business for the type of service they need. Here's where the problem come in. The business have to purchase tokens in order to submit a request with the average for each token being $1.37 each and the average quote costing 5 tokens for consumers you are likely never to hear from. My company who has over 60 5 star ratings on two different websites quoted a price less than 2/3 less than my cities average prices and received no response. Apparently, I am not the only one concerned about if the quoted submitted are fake. If this company would require both consumer and business pay to submit it would be more beneficial for both parties to show their level of commitment.

Date of experience: November 30, 2015
Washington
2 reviews
6 helpful votes
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Scam
June 1, 2018

I had Pro account. They charge you when a potential client contacts you to ask a question, NOT when you are hired. Like $15 each client in my case. Worst customer service. Very difficult to get any help. Dealing with them I really felt that this company just want to take as much money they can and it is not important for them to provide their. Customers good experiences. Absolutely horrible.

Date of experience: June 1, 2018
Arizona
1 review
15 helpful votes
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I've used Thumbtack for almost 5 years. It helped me build my business I. The beginning, I won't lie. Now, however, I am charged up to $47 for each lead, even if the lead never follows up or is requesting a ridiculously low price. In addition, I agree with the hundreds, if not thousands, of people regarding fake leads. I've gotten random messages from leads that are WORD FOR WORD identical to each other, and of course, after the first message silence from the other end of these "leads".
Thumbtack is making me broke with all this crap. There needs to be an internal investigation in my honest opinion.

Date of experience: September 6, 2018
Colorado
1 review
4 helpful votes
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Thumbtack was great then started changing everything and went down hill quickly they charge you for quotes I haven't been contacted by customers and they keep charging me they are a rip offs just like all the other companys like this

Date of experience: March 6, 2018
Virginia
1 review
1 helpful vote
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Spa day
August 8, 2016

I hired Marquis Delgado for a message day, pool side. He was awesome and his girl therapist was just as good. Every single gal ( 40 - 60 yrs) was very happy. Both therapists listened to individual needs and delivered. They were quiet, polite and accommodating. Thank you Marquis and look forward to the next spa day at my house

Date of experience: August 8, 2016
New York
1 review
1 helpful vote
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I contacted pastor Bob Thurman via thumb tack over 2 weeks ago, to perform a quick, simple wedding ceremony at our home in Burlington NC. I told him we wanted to get married at 0700 hrs, a sunrise wedding. This gentleman was at our home at 10 til 7:00, ready to go, and it was 13 degrees! Lol! He brought 2 wedding vow types, which really impressed us both. He drove approx 1 1/2 hrs one way to perform our service! We very highly recommend Bob to anyone else that might need his services!

Date of experience: February 15, 2016
New York
1 review
1 helpful vote
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Cutting Edge Home Improvement, LLC team has done several jobs for us and we liked their work so much my husband and I kept calling them back to do more! We were very pleased and would recommend this company. With many years of experience, they were very knowledgeable and it showed in their work. From a major job like a deck to smaller jobs, you won't be disappointed.

Date of experience: February 15, 2017
Nevada
1 review
5 helpful votes
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Tried thumbtack over a 4 month period ( as pro) carpet cleaning. Very disappointed to say the least. Fraud charges on my Credit Card. Fake leads. ( approximate 78%) fake. Customer service some of the worst I've ever seen. Had a client go crazy on one of my Carpet clean team members. Customer called thumb tack and lied. Next thing i know thumb tack charges my CC over 400$ and NO customer service. They ( thumbtack) kept our $ in the name of violating policy. NO policy was violated. These guys are fraudulent and highly recommend any pros to steer clear.

Date of experience: February 5, 2018
Massachusetts
16 reviews
32 helpful votes
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The concept is brilliant and the website looks great, but in reality- they do not check the background, licenses and qualifications of the service providers. Some people present themselves as professionals, do shoddy work, cause damage, rip off and disappear. They don't even check if the business really exists. Thumbtack takes no responsibility for that. They also have a class action law suit waiver. I would stay away from that website, better check reviews on real business on Yelp.

Date of experience: July 26, 2016
Nebraska
1 review
1 helpful vote
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Bad experience with Landscaper who lived in another state. I come to find out via Facebook page for the Landscaper 2 other customers were experiencing the same service, which was none from him. One individual actually went to arbitration and the landscaper in question hasn't paid him anything! Hard lesson to learn, I suggest if you go through Thumbtack, check the references before you give the " Professional" any money!

Date of experience: October 13, 2017
Colorado
1 review
30 helpful votes
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Zero stars - I could not get any money back For an incomplete job or reimbursed for damages. She is still active on Thumbtack.
Project: attach new boards to 6' x 6.5' porch ceiling. Project not done after $300 and 5 days. Three different days she said she had two flat tires. Kathy spilled paint on my wall and she did not get it off. I had to pay someone else to finish the job. I also had to pay for a professional $175 to remove the paint she spilled.

Date of experience: May 15, 2020
Florida
1 review
0 helpful votes
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I have been around the horn trying to get my website where I wanted it, spent a lot of money and finally found someone who really gets the job done at a reasonable price and quickly. Dave has a deep computer background and it shows. If you want the biggest bang for your buck, look no further!

Date of experience: March 17, 2017
Florida
1 review
3 helpful votes
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Dont use Thumbtack
January 22, 2018

I created a thumbtack account just to see if it would work for our business. After spending about $30 with no jobs I quit using it and logged out. That was last october, I just checked my bank statement to see they have been charging me each month because my "instant job match" was on (which I did not even know). I was charged hundreds of dollars throughout the past couple months and have not even signed in.

Date of experience: January 22, 2018

Overview

Thumbtack has a rating of 1.8 stars from 1,569 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Thumbtack most frequently mention customer service, credit card and phone number. Thumbtack ranks 101st among Local Reviews sites.

service
306
value
297
shipping
124
returns
171
quality
264
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