As a pro they charge for leads even when I block days off as unavailable. Many leads are unresponsive when quoted, and the percentage of these are massively dis proportionate to other marketing for ready to hire platforms. I personally know my competitors and they say the same thing. Very suspect to me. Dont think you will be refunded anything, you will receive a credit for yet another "lead" that in my experience does not materialize.
Should a customer use this service, be aware that every pro you chose to quote a job pays for this "lead" and more than likely charge more since you've used this service than if you spent a few minutes and called direct for comparison shopping.