Thumbtack

Thumbtack got it's name from standing apart from Home Advisor and Angie's List by treating Pros like actual people. Unfortunately, that has changed. Bad leads are very common now and getting a refund for a bad lead is non existent. Getting a lead with a fake job is also now common. The best part is you no longer get a refund because Thumbtack changed their refund policy to "you only pay for customers who contact you to learn more about working with you." Thumbtack used to be great at correcting bad leads. I have had 3 bad leads in the past week and have not received a single refund, even after calling. Previous policy would give you refunds if a customer never responded to your message, not the case anymore. The leads are cheaper on Thumbtack, but at least Angie's List actually gives you refunds when it's a bad lead.

Thank you for turning a great company into a utterly worthless site that takes advantage of Pros.

After reading many reviews about Thumbtack, I am now hesitant to use the service. There were almost as many negative reviews as positive. It seems that Thumbtack does not always have the interest of others (customers and business professionals) in the forefront, but instead operates on its own best interests.

Four professionals responded to my inquiry but only three followed up after I contacted them. Not a bad percentage.

It is hard to make a decision based on one person-to-person meeting and very little public information available on who these people are and whether or not they are trustworthy. For that reason I have decided to query family and friends to get suggestions on qualified professionals.

Based on all this, I would relay to anyone who asked about Thumbtack to proceed cautiously.

Requested quotes for a small roofing project where wind damage removed some flashing. Got complaints from some "pro's" about not getting more than one quote at a time because it costs them $30+ dollars for each referral. First two ghosted me after starting conversations, third failed to show up and later canceled, fourth replied and set time, then I was unable to get back in touch through app as it failed to even show that "pro" as part of a project request. No one to talk to at Thumbtack, no way to look up pro's to send a message. Crappy app over all. I have deleted the app and will not use in the future. Because of all the delays I've now got more wind damage to fix.

When I signed up with Thumbtack, I anticipated being charged for connecting with clients who hired my services, with Thumbtack taking a standard commission – a common practice in the industry. However, within less than a week of becoming a Pro member, I was unexpectedly billed $67.29 and $75.29 for merely reaching out to a potential lead who never responded. To make matters worse, I discovered these charges by accident, as Thumbtack failed to notify me beforehand about the steep fees associated with sending a single message.

Upon requesting a refund for these unjust charges, I was met with outright denial on both occasions. Despite reaching out to customer support in hopes of resolving the issue, I was left without any recourse or assistance. Frustrated by this experience and disheartened by Thumbtack's treatment of freelancers, I ultimately decided to delete my account. I am now compelled to share my story and shed light on the unscrupulous practices within their policies.

Here is proof why Thumbtack is an unethical fraudster company.

Please see attachment as proof! THUMBTACK SCAM!. THUMBTACK SWINDLERS!

There is a project that a lady contacted me about - painting one room. Not only did Thumbtack charge me personally outrageously - $50 for the lead, but Thumbtack charged 3 other guys $50 dollars as well. That is $200 for giving 4 guys THE SAME LEAD!When the job itself is only worth about $200! That means Thumbtack is charging and making 100% of what the price of the job itself is worth!

That is called, PRICE GOUGING, which is illegal, and the Attorney General should be contacted because of this IMMEDIATELY.

AND THEY TOOK $480 FROM ME WITH NO REFUND! I AM NEW TO THEIR SYSTEM AND I HAVEN'T DONE ANY JOB AND THEREFORE MADE NOTHING FROM THIS STUPID APP!

I hope they all repent of this unethical behavior!

Thumbtack used to be good now they are just greedy. When they give you leads from fake customers or customers that misrepresented what they wanted, needing services unrelated to what we offer, Thumbtack resists and refuses to refund.

Absolutely horrendous company. The biggest problem I have at this company I was logged in ever since they launched I had ordered an event coordinator for my wedding a handyman for my house and multiple other jobs. For some reason I got to login the other day and my account has been deactivated so I emailed Thumbtack and they told me that my account has been deactivated for breaking the terms of service. I have never broken any terms of service I've left reviews on the companies and the people that I've worked with and for some reason that's unacceptable to them and for that I would not recommend Thumbtack go with another company like Angie's or something

Thumbtack generates numerous accounts to send false leads (potential customers) to the "pros." With each generated account, they send one "lead" to five pros. Each pro is charged $30 or more for each "lead," which I have experienced and observed, multiple times, every day I was a member of the platform. Shameful, deceptive and unethical practices. Customer service is poor, nearly non-existent. And, don't expect any refunds...you won't get any.

I used to site to contact an officiant for my wedding ceremony. The guy stated that on his profile that he accepted all methods of payment but when it was time to pay he only wanted to use Venmo. Should have been a red flag but this is my first wedding and I was excited. Live and learn. Never again. I've contacted the fraud department and even with proof they have done NOTHING. All of my proof were disregarded or justified. Save your time and money, go else where!

I really wanted to love using this site. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. I tell them yes, I can do the project and set up a time to meet with them. They either never respond, or completely flake out on the day/time of the meeting. What a waste of time and money, and so disrespectful. Thumbtack does nothing to help the situations at all. Practically no customer service.

I think they are scammers and just taking money from hard working contractors! I haven't received a quality actual job since February but they just keep hitting my card and actual clients will not respond!I've requested refunds well within bounds and according to their guidelines! I called to talk with a representative, sat and waited for 30 plus minutes! Terrible company!

Shady business practice tactics to take your money. Fake lead service. Some leads are real but when its slow for this company, I believe they provide fake leads. Thumbtack provides businesses leads, I (the pro) then must pay for a $ retainer (or credit card on file) for leads based on my parameters through a registered credit card on their site, either Thumbtack provides that lead or the lead contacts the pro through Thumbtack. The pro then contacts the lead using ALL methods (i.e. Email, phone call, text, and Thumbtack messaging) only to get zero responses. One time is fine but when it happens often, that is a shady practice. I deleted my account after paying Thumbtack tons of money. No different than Bark.com and Bark are blatant criminals. I thought Thumbtack was different. However, they need to make money to pay their employees somehow. Consumers beware.

I have spent $150 so far and have gotten zero qualified leads. Of all the requests, I have gotten about 2 real ones - which still didn't lead to anything because they were also sent to 6-7 other professionals. These cost anywhere from $30-50 a lead, and they are making hundreds of dollars off of each lead to the professionals. I have caught them using fake images of people to say "This is how my last projects went", but a reverse google search would show the real source.

Hired a professional off of their website to clean our new home purchase. Vacant property Required cleaning details description. Absolutely none of it was done that I asked for. When I brought it to the resolution Center at thumbtack that is supposed to be backed by a money back guarantee. I was told I would have to take it up with the"pro". They are choosing to stand by this and result as a cleaned property.

Reached out for handyman help to install a window air conditioner. As an elderly woman, it's difficult to lift alone. Installation is simple, basic and on the ground floor. These handyman get $50-$75 per hour. The job would take no longer than 10-15 minutes. The quote given was $250. This is more than the cost of the air conditioner. Thumbtack takes no responsibility for idiots.
I asked a Neighbor for help, and it cost me one bottle of water.