Entertainment Earth (EE) will not accept returns for defective or damaged items (or, what seemed, for any reason), if you opt to ship with USPS rather than upgrade to their expensive FedEx shipping package. I learned of this, the hard way, after I had purchased thousands of dollars in merchandise and had them shipped to me, via USPS services. Many of the items were found to be damaged, but in most cases, riddled with manufacturers defects. When I addressed these issues with my (former) sales rep, Gilad, he advised me that management refused to accept any of the returns because I did not have my items shipped via FedEx (direct). (What kind of policy is this? Why was this information not disclosed to me?) He said that management agreed to honor returns for future purchases only if I would opt to ship via FedEx, which is much more costlier than USPS (which is already costly to begin with). This is extremely poor and deceptive business practices. Additionally, I noticed, on several occasions, that EE will sell their wholesale items cheaper, than what they sell it to their wholesale customers for, via their website. When I asked my (former) sales rep, Gilad, the reason for this, he claimed that the items may have been on sale. My complaint to him was why is EE competing with its wholesale customers by offering merchandises for less than wholesale prices, to online customer? He assured me that the items were on sale, temporarily, and would return to regular prices. Again, very poor business practices. For these reasons, I immediately closed my account with EE and have taken my business elsewhere (to another very reputable and cheaper wholesaler).
My advice to anyone considering or is currently doing business with EE: Save yourself the awful experience and headaches, and conduct your business with a company who offers transparency, is honest, and is not competing with its own wholesale customers to make a profit.