Thumbtack

The last 3 times I have tried Thumbtack, I get pros who initially answer and then either ghost me or make an appointment only to cancel at the last minute. While I sit around waiting, I get a text saying something else came up. We even had one pro come, do half of the job, and then we never heard from him again! Terrible way to treat folks who are actually willing to hire! Will not use again, and I deleted the app.

I never get qualified leads for my dance studio or me marketing company. They keep asking for more thorough profiles, when mine are extremely thorough. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. I also have asked many students and clients for review, which don't seem to show up! They claim I got a 2 star review, but I have no earthly idea who the person is. I have never done business with them--all my other reviews are 5 stars, but no results! Stay away, unless you are a handyman or clean houses.

Working with Thumbtack Pro was a thoroughly disappointing experience. After signing up with Thumbtack Pro, I can honestly say I have had a terrible experience and do not recommend them for other service providers. Not only are their services extremely expensive, the customer service is below par and the leads provided were of extremely poor quality. Hold times for a customer service representative are well over forty five minutes. Customer service is outsourced and escalating to management does nothing additional but get you a prefabricated email. In addition to the fake leads that come through, I was particularly shocked by their refusal to refund any of the funds paid for their services even after repeated requests. In my opinion, this company does not deserve anyone's time or money and I cannot recommend them in good faith. For these reasons, as well as many others, I do not recommend Thumbtack Pro.

I hired movers through Thumbtack. The movers overcharged my credit card by $500.00, broke an antique chest, and still Thumbtack did nothing. The mover told me it was $135.00 per hour, no matter how many hours. In actuality, they charge $202.50 after 8 hours, and when I asked, he specifically stated it was $135.00 per hour, no matter how many hours. Their guarantee is complete CRAP, and the customer service "specialists" are as coherent as a turd! Stay away!

I do cleaning I clean homes! Leads are anywhere from $50 to sometimes up to $90 which means I only made $20! I only got one job off them and then the poor guy ended up dying.in the end I played Thumbtack almost $300, and they refuse to give you your money back for leads that don't follow through, My husband uses the same app for doing gutters and somehow my cleaning jobs will show up on his account, one cleaning job showed he only had to pay $9.00 on my account through Thumbtack that same said cleaning job was $29.00! I would not use this app, rip off artist!

You cannot talk to anyone in customer service, it's all thru text now, sorry but I want to a real person. I want to know someone cares about my concerns. They get all there $ from the pros and treat them like crap. They sent me a message that my leads were bouncing back to them, so I never received them and yet they just kept charging me and then when I requested a credit they said I'd have to email x y and z and explain my situation and then I can't have cash back, since I'm closing my account only a credit with them. What a rip! They charged me 100's for nothing

As a Pro client, you have to jump thru hoops to speak to an actual person. After weeks of emails, text messages and voice calls, I got a call. I purchased a $400 package and got charged for leads that never materialized. We closed the business and they are refusing to refund the remaining balance, over $300. I asked to speak to a supervisor and they said. I'd have to wait 1-2 business days for one to contact me. Unacceptable, unprofessional customer service!

I started with them in 2017 and I got a pretty good amount of business from them. I'm now a Platinum Pro with 5 stars and have always had 5 stars. The auto booking and lead prices are outrageous. They charged me $68 for a lead that never even read my message, doesn't respond to texts, nor voicemails. I asked for a refund and they said no. I requested phone support, which they used to offer and as a Platinum Pro I am supposed to get, but when I called the number, there was an automated voice that said the conversation would continue through SMS and hung up immediately. I then received a txt message asking me about my issue. I think they have gone to AI support as all I was getting were canned answers. I would not recommend them at all at this point. Lead prices when from $5 - $10 a lead to $70+ in my market.

Customers can contact 5 pros and if you don't get to them immediately, you pretty much lose the money because if someone else contacts them back first, they are more likely to get the job.

It's infuriating dealing with them.

Not fond of Thumbtack's new policy of charging blind charges on quotes sent without having the chance of evaluating the clients' budget first. They have the option of charging fees that are not commensurate to the projected budget, but a fluctuating price based on their own preference. I thought you would only be charged if the client contacts you... not! I have been charge of merely sending a non-responsive quote as well. A client called me a month ago and was charged for the contact at the time. The client answered to my response a month later and was charged again at triple the original price.

Is a gotcha!
I had been working with Thumtask for three years and as of September 2023 it has become a blatant scam. I recommend not using it because it is worse than casinos, drugs and alcohol, they take away everything you have.
I'll give you an example: For repairing a switch for a client, Thumtask charges you $69 dollars directly to your pockets, and before that was $6. In a single week in October they took 685 dollars from my credit card and I didn't even earn 200 that week

Hired Kurt Ramsey from Rebuilding Michigan for kitchen and bath remodel. Remember Ramsey because company name changes. Was assured job would be completed by June 28. I have experience with contractors so assumed some leeway. Job was not complete until mid August. I came to realize that he doesn't have workers. He goes out to street to find contractors. Result is it takes twice as long to get anything done. Also quality of work is poor. Paint all over driveway. Debris all over house. Counters not balanced so installers came back 3 times! Constant delays. They never cleaned up. Constantly hounded for money. Paid them to get rid of them. Terrible experience.

Avoid them like the plague. If you change services, they make it so difficult to see old info. Next thing get charged for a service you don't provide any more. They will do anything to con people into paying. Poor quality leads, non related, in other States! Bunch of crooks!

I called for help with my laptop because it would not connect to my wifi. William Thomas came over within a few hours to fix the problem. It was a bigger problem than thought so his partner, Cameron Duran joined him at my home and discovered all kinds of programs running in the background. It took some doing but they fixed it. Mr Thomas even stopped by the next morning to make sure I restarted it and checked it again. This is REAL customer service! These great guys are in El Paso Texas.

For the price they charged I didn't receive any normal feedback. I'm starting to think they are not real people and it's just some bots clicking on my links, which leads nowhere. I am mad at myself for trusting this scam. Do not invest your money here, it just doesn't work.