I started with them in 2017 and I got a pretty good amount of business from them. I'm now a Platinum Pro with 5 stars and have always had 5 stars. The auto booking and lead prices are outrageous. They charged me $68 for a lead that never even read my message, doesn't respond to texts, nor voicemails. I asked for a refund and they said no. I requested phone support, which they used to offer and as a Platinum Pro I am supposed to get, but when I called the number, there was an automated voice that said the conversation would continue through SMS and hung up immediately. I then received a txt message asking me about my issue. I think they have gone to AI support as all I was getting were canned answers. I would not recommend them at all at this point. Lead prices when from $5 - $10 a lead to $70+ in my market.
Customers can contact 5 pros and if you don't get to them immediately, you pretty much lose the money because if someone else contacts them back first, they are more likely to get the job.
It's infuriating dealing with them.