Gina M.

I purchased a theme from Envato hoping that it would speedup the process of building my website. When I installed I realised within minutes that it was not right for me. I am sure that the theme authors do a great job but it just did not fit my needs (at that point I had learned a lot on my own and had created a great website using a free theme).
I asked for a refund within the hour of purchase because I would have had to scrap all my existing work and start from scratch by using the theme. I asked for a refund from the author and he declined, I asked Envato for a refund and they declined. I was surprised because I know my Consumer Rights.
They said that I had to show that I had tried to use the theme and submit screenshots of it not working. Well I am too busy trying to build my website to show how it is not working - I simply did not want to scrap all my work and try to modify someone else's work.
When I mentioned my right to cancel, they offered me a refund in the form of credit to my account so I could buy more Envato stuff. That is not a refund! I am shocked that in this day and age, I can return a lamp or a sofa if I changed my mind but this company is making it so hard to get a refund for a theme that does not fit my needs. Especially with web technology, it is very hard to know if it fits or not until you test it. I found Envato to be very unprofessional - am deleting my account and advice buyer caution as they do not cough up the cash easily.

AVOID! Stay away from dishonest vendor. Sales pressure, upselling and just plain violation of consumer rights. I have reason to believe that the items they sell are not of good quality - there are no pictures of items on the website. Does not let people cancel orders without penalty in violation of consumer law. Some customers have reported that they made them wait 21 working days and the item received was of poor material and looked cheap. Misleading advertising says that item is "In Stock" and then says that it takes 21 Working days and they tries to upsell the "express service" for extra fee. So unknowing customers place the order thinking that if an item is in stock, there is no reason of waiting a month. Once you place the order, they do not tell you when the item will arrive but will try to upsell you the express service for an extra charge. They do not let you cancel or give any money back even if you cancel on the same day of placing the order. Owner Cathy retroactively changed the T&C to changed the terms so not to refund me - I have the screenshots and email trail to prove their dishonesty