Roku

I've been using Roku now for a month or two after cutting my Shaw direct pkg from $130.00 to $30.00/mo leaving me with literally nothing I care to watch but keeping my account active in case I'm forced back.
I received my Roku as a gift so no cash outlay from me.
Easy setup and almost instant access to what Roku has to offer. Sadly there's not much here (for free) once you've seen the odd movie you missed over the last 20 years. The channels I can bring into Roku that carry anything I would waste watching time on, all require additional subscriptions to view. In practice it will cost me every bit as much and in fact more to cut the cord and spread my money all over the place with multiple subscriptions to find watchable TV.
I have discovered that Roku offers nothing more than the $30.00 trash pkg I left at Shaw. If I want to watch current/relevant tv I must pay numerous subscriptions to numerous providers. You know, like cable but with more, smaller bills and more guides to search for watchable TV.
Roku does do what it says it will do, which is bring free stuff no one watches and the channels you pay for to one place so it can be browsed easier. That's it!
Can you find all the shows available from every provider? No.
Roku can only provide shows its licensed to provide. There's a lot missing but Roku is happy to constantly advertise what you don't get so you can subscribe to it.
If you are tired of paying cable/satellite subscriptions and willing to watch whatever happens to be on for free, Roku is not your worst choice. But neither is reducing your cable/satellite pkg or using any one of dozens of services just like Roku.
If you think you can have anything comparable to cable/sat pkgs at a savings, this road does not lead there.

Omgoodness can't understand a word when call in to customer service it takes 12 minutes just to decipher the beginning of the call because you can't understand a lick of their English then the customer service skills are horrible God for bid if you need some troubleshooting so I buy a Roku TV only to have to still see commercials I could've kept the turn dial TV going with all the cable cords if I want to commercials what's the point you find a show and then you have to wait for commercials that's like stepping back into time they don't offer you anything other than just a platform to watch other platforms, and we all just go along with it can we at least get some American English speaking customer service agents on board or at least with the dialect it's not so strong or better yet open a call-center right here in the US who still watches TV with commercials so I guess because it's free you have the commercials so if you charge you don't have commercials I'd rather pay $1.99 for no commercials

I bought a ROKU tv about a year and half ago, and all of sudden half of channels that I have downloaded stopped working and it has been about 5 months that this has been going on, contacted ROKU multiple times and get the same response "there is nothing we can do, contact the channel provider it is on roku" I'm so confused as to why your customers have to contact a channel provider that ROKU signed an agreement with to provide these channels and now that it isn't working and multiple people have complained(google search it) they have still done nothing about it. ROKU advertised all of these great channels and great services but it's false i barely can use it I just use my regular cable since it doesn't work. ROKU does not see a problem with it all, they do not care about their customers or the false advertising. I AM TELLING YOU DO NOT BUY IT! You will be wasting your money, after a year it will seem like you just have a regular tv nothing new nothing major. I've seen so many people say the same thing. It's just a way for them to keep getting money. I refuse to EVER buy from them again.

Don't buy unless you have a deep pocket These things die all the time After six months a week Whatever they set it at.

It is complete junk will not make internet connection and the remote for it will not pair with the tv. You can not reach help at roku

If I could I would rate Roku Ultra 4k a zero. I bought my Roku 4k Ultra the end of 2020. I replaced an older Ultra.
At first everything was going good, then I lost HDCP, 4K and slowly losing sound. I have been in contact with Tech support sending screenshots and error codes. Then I was told they are turning my problem over to the engineering department and they would be in touch with me. That was over 2 months ago and still no response. I even tried to call Roku and left a voice mail with no response. I tried the chat tech support, I was told they are still investigating my problem and they would be in touch with me. I now have a new problem we are watching TV and the screen goes black. I have had it with Roku so I went through the return process. They would send me an RMA number and instructions to return it for an exchange. This took a week to get the information. The PO wants $8.80 to mail this roku. I contacted roku and asked if they would send me a shipping label. I feel this unit is defective and roku should pay shipping, none of the problems are my fault. I was told they only pay shipping on products the first 30 days. My setup is Marantz SR5015 receiver, Samsung Q90T TV and DirecTV. Last thing I received the instructions to return this roku towards the end of last week, today Monday I got an email saying I only have 3 days to return. I am not returning this roku ( I am not paying shipping on a Product that the problems are not my fault) I have just installed another manufacturer streaming that is 4K and I am very pleased.

The current Roku commercial has to be the most annoying thing ever! Repetitive & horrible. I can't get to the remote quick enough to mute it! Enough!

I purchased my 3800 in JAN 19 at Walmart. It was easy to install and setup. It worked perfectly until MAY 19 when the REMOTE stopped working consistently. When I turned on TV the remote would not make the ROKU stick respond, I would have to go thru pairing or put the remote inches from the stick. When I reported the problem to tech support they said a cable extender would fix the problem and mailed one to me. It's only about 4 inches long so I did not think this would solve any issues but I installed it anyway and as I expected it did no good. When I reported this to tech support they said I needed a new remote and mailed me one. When I received it I put in new battery's and paired it up but got the same results. When I contacted tech support they told me to contact the cable company and have them put router on channel 161 and turn off the AUTO CHANNEL SELCT option and this would fix the problem. At this point I have lost confidence in there support staff so I did not change the router because I thought this may cause other problems to my WIFI support so I deal with the problem by using the ROKU app on my phone when the remote will not control the TV. It is interment, if its working and you turn off the TV for a short period It may not work when you turn it back on. ROKU tells me it is WIFI interference from the SPECTRUM router that interferes with the remote because it uses WIFI to communicate with the ROKU stick.

Very disapointed with the possibility of casting from cell phone. Need a crédit card to access...very bad setting.

He was so friendly & supportive. He understood my issue and provide info! Greg is a great resource.

Unfortunately I have 12 Roku stick and have NOTHING but issues with the functionality of the remotes. DO NOT PURCHASE! No way to contact anyone!

Roku is a joke and a horrible company to deal with. My last product I purchased was a streambar, and it is a piece of junk. The first one arrived broken (the optical port was damaged) I sent it back and had to wait for a replacement and by the time the second one arrived I was out of town so by the time I got to use it and figure out it was a piece of junk I was outside my 30 day refund period and they won't refund or credit my account they just want to keep sending me a new soundbar. Sending me a new soundbar isn't going to fix that it is a substandard rebooting, crackling, muffled sounding piece of junk. I have had three and all of them are garbage. Their devices have no security to stop your curious toddlers who might push buttons from purchasing things you don't authorize or if you accidentally hit the wrong buttons, so I suggest to never enter a form of payment on any Roku device because their customer service will NOT issue a refund for a purchase even if it was accidental. I figured it out an hour or so after it happened because my card said their was a charge that I didn't make on there and I called Roku and they said they will not issue a refund in accordance with their return policy even if it was an accident and not authorized by me. The real only way they give you to contact them is by email and they will get with you when it is convenient for them within the next 24-48 hours. Like I said this company is horrible to deal with and has some junk products they don't want to stand behind and has a customer service dept. that is worthless, that will tell you what they are going to do and not ask what you want to be done within reason to be satisfied. Like my junk paperweight soundbar, I wished they would give me a credit for this piece of junk and I could send it back so I can get something that works but they rather keep sending more junk soundbars my way, it just doesn't seem economical for them to keep paying the shipping fees to send a device back and forth that I feel is a subpar piece of junk

I'm the owner of 4 Roku's over the last 9 yrs. A month ago, I received an email from Roku that said support was ending for one of my original models. They offered a 20% off coupon to their loyal customers if I wanted to buy a new model.

I went to their website and tried to use the coupon. It wouldn't work so I contacted technical support. They told me not to worry; just buy it and they would issue me a credit. So I paid regular price.

When I didn't receive my credit after 3 days, I contact Roku support again. That was the start of 5 online chats, 2 phone calls, 7 emails and 2 escalations. I was told they (the outsourced support team in India? Roku themselves?) couldn't afford to give me 20% off since the $99.99 device was on sale for $89.99, $10 off regular price when I bought it. I pointed out the email didn't say it was not valid if they changed their price or ran a sale. It was just 20% off. And if corp forgot to include that, why did support tell me they would and follow up in writing that they would.

In an attempt to resolve, I called corporate HQ in Sarasota, CA pleading for help with their terrible customer service team. I left 3 voicemails over a week and half but never received a return call.

I had to escalate my request for an RMA to a supervisor. She kept arguing with issuing one until I started counting out loud, "This is my 6th request. This is my 7th request." I started out calm but I was loud by the time i got to 9. Felt bad afterwards but jeez, they were not going to honor their promised to me for anything. I had the email in writing, i had an email confirmation that they were going to credit me $20.

They didn't care what they had put in writing, they didn't care what I was promised. It's like the company would go out of business over $20, that's how hard they fought.

Long time loyal customer who Roku was going to go to the mat over a lousy $20. I bet that sold my returned roku as "open box" for $30 or more off.

What a company. I never knew until I had an issue.