I'm a marketer and an adwords certified specialist. Last year I was super busy when Captain Marketing called me. They gave me a list of what they would do for me and setup a backend for me to monitor what they were doing... just $300 a month. I thought that would be great to have a company doing some of the menial tasks I dread, and contracted them to actually do my wifes business site. THANK GOD I didn't hand them the keys to a clients site!
From the 12 point list they and I signed, after 4 months they did ONE thing. On the site I added a php date code for the copyright, and they posted to the backend that they had done that OMG! They didn't answer any of the dozen emails I sent them. Their excuse was that my account manager had dropped the ball and, after firing him (yea right!) they were ready to start on my work... 5 months and $1500 later.
I paid with AMEX, and when I filed for a chargeback, all of a sudden they were trying to give me free work and they started answering emails. In the meantime, while stretching things out, they sent AMEX fraudulent documents claiming they had done everything they contracted, and even though I sent AMEX the email trails with them admitting they did no such thing, AMEX sided with them and said I'd have to take them to court.
When I tried to post the story on RipOffReport, I got an email from a supposed staffer who said this can;t be because they are a great company. NO, they pay RipOffReport so they are protected.
Take it from a whitehat marketer, these guys are theives! I'll be happy to make all of the documents public if they want to challenge me.