Chapters.Indigo.ca

Placed an order and was charged on September 30,2016 with the promise of receiving my order by October 6,2016.

I did not receive a confirmation email with my order information. Finally, today (October 8th, 2016), after not receiving communication back via Facebook, emails, or Twitter, I called and was put on hold for almost 30 minutes (I doubt they are really that busy).

Finally, when I talked to someone, she apologized and said that the warehouse had been having issues. Really? That's your excuse?

I needed the items for a birthday and now I won't be receiving them in time. I should have been given more than an apology. I should have been offered a refund or credit.

I will not be purchasing from the website ever again.

Don't call their call Center….they are all completely lost…so many issues…duplicates sent.but you don't get what you've actually ordered. Double charged and then refunded three times. It's a complete gong show…I'm sure they are losing money with all my duplicate refunds…but whats maddening is I never get what I order nor in time. I can get pkgs delivered from USA in three days. I've been waiting weeks for Indigo!

I've purchased many books from here before, but I've never been more dissatisfied than now. One of the books I ordered is of the poorest quality. I couldn't believe they'd ship a book out this way. The pages are uneven, and look like they weren't cut properly. When I contacted customer service, they said they'd get back to me within 24-48 hours. Didn't happen. The books were also delayed in shipping. I contacted them about that as they were a gift, but they never did address that. I have another book I'm waiting on which was supposed to be here two days ago. Still not here. I'm very dissatisfied with their customer service and book quality.

Ordered 3 books said they would be delivered Dec 23. Didn't happen. I filed a problem report and they told me the order had been "lost" and one book was no longer available so I had to process a refund and reorder the two books that are still available. The customer service against had changed my order to "complete and shipped" so my only option was to ask for a return and they sent me a label to return nonexistent books. Total nightmare mess.

As a Plum Plus member with Indigo for the past 6 years, I have never experienced such a frustrating and disappointing customer support interaction with any brand. It is truly bewildering how customer support could respond in this manner. I have been a loyal customer, having spent nearly 800 CAD at Indigo. However, after exactly 40 days of making my purchases, I discovered that all the items I had bought were now on a 70% discount. As a regular Indigo shopper, this came as a shock to me.

I reached out to customer support and provided evidence, including dates and prices, to support my case. However, the customer support representative, named Latesha, responded with an auto-generated email, simply stating, "Sorry for the inconvenience. We cannot price adjust or return items as it has been more than 30 days." This response left me utterly disappointed and frustrated.

I must ask, why did the prices suddenly drop by 70%? This is the first time I have experienced such a significant price reduction, and it left me feeling cheated as a loyal customer. The lack of a meaningful response and the reliance on automated emails is disheartening. Indigo, this is a shame, and I will make it a point to ensure that none of my friends or family continue to shop with your brand. It appears that, after the cyber attack, your systems and customer support have suffered, and you are losing customers day by day.
This is not the way a brand should value its customers. Indigo's customer satisfaction seems to be at an all-time low. Shame on you, Indigo.

Ordered on line never given a confirmation number took money out though then called to inquire give the run around kept saying it coming after two weeks and waiting king time on phone told them to cancel takes 3 5 bussiness days to credit account but u take money out In a hurry will never order on line very disorganized and disgusting

They are not really responding their customer in term of online purchased. I was ordering my items from March 9,2023. And I was calling to their head office in Toronto today and was dbl. Checked with their customer service almost 3 time since second weeks after ordered. Anyway, nothing was preparing my ordered as my email mentioned today will be my delivery March 30,2023. You know what...I think order stuffed online by AMAZON is the best way to go! My two items will be here tomorrow as 1 day shipping. I will NOT recommend anyone for INDIGO online purchase anymore.

Very dis-organized and not upfront. Placed order OR******* on Nov 16. Told online items available to be picked up at their store in Richmond Nov 23. Three calls to Cust Service with various excuses and promises to get items to store by end Nov 25. Went to collect but order not there. On third call today said items on Back Order with no date. But why was the order accepted? Was told items were there when order was placed but sold to another. That is odd as if item is taken, inventory says ZERO for later orders. I cancelled the order today as I will be out of country next week. This was for my granddaughter. If I could give ZERO star I would.

I have a confirmed paid order that was expected 10th February. INDIGO claims a cyber security issue for the last 7 days.No manager ever available to help. No one calls back. I have 4 incident numbers and have been promised a call back within 1-4 hrs everytime. No one calls or follows back. Daylight robbery. Over a werk now and they can't help customers or offer any alternatives...shame on you Indigo

Customer surveillance and disrespect for their customers mask exemptions is the new norm. Even though I brought a full face shield they refused to honor that I'm exempt. I will no longer be bringing my grandkids to birthday shop here or do any other shopping. Even though I was miles from any other customer they made a point of hassling me. I prefer to shop where I am treated like a valued customer.

I placed an order for a Xmas gift on October 31 with Indigo. The customer service email reply after placing the order indicated it would take three weeks before I would receive the product. The estimated arrival date came and went with no product so I email Indigo to find out the status on my order. I emailed them 4 times and not once did they reply. I then called one of their customer service agents and they said Sorry we don't have an expected arrival time when the book will be back in stock. I asked to speak to a manager. She transferred me and I'm still waiting to speak to the manage as I write this review. It's been over 30 minutes since the call has been transferred to the manager.

My husband and I tried to visit Indigo today, wearing a face covering. They insisted on a certain kind of face covering and would not let my husband in as he was wearing a bandana, instead of a cloth mask. I also know that they do not honour mask exceptions, a violation of human rights, for those that are medically exempt. I will go out of my way NOT to shop with them ever again.

My first time purchasing from this store and I don't think I will ever again. I purchased 2 Fisher-price deluxe infant rocker. I was so happy to receive my order but after opening the boxes I was so disappointed. One of the rocker was used to the point where the Fisher-price name was coming off.

The support of the company is like $#*!, once I have a damaged book and when I called the guy didn't know what to do and a other time I was charged twice the amount so they stoled my money what is this Custumers service that don't care about what happen to us.