Chapters.Indigo.ca

Purchased $150 in books and a record for a birthday gift.
Got all three of them a few days before the birthday and the one important piece has the corners smashed in.
Reached out to customer service. They can send a replacement or refund BUT FIRST they need to get the one back that I have.
I have three days to have this gift for a birthday so your solutions are useless.
Although talking about the book and the smashed in corners for $50 will be a good topic to speak about at the party!

I order ten books of these books on Nov 21,2024, and received a confirmation email almost immediately acknowledging my order. The next email I received on Nov. 22nd stated that my order was shipped from the warehouse and would be arriving in your Dartmouth store on Nov. 29th. I called your Dartmouth store on the 29th and made an inquiry regarding the status of my order. First I was told it hadn't arrived. Then I explained that it was due in on the 29th. The person put me on hold to make a further inquiry. She returned and told me I'd be getting a pickup notification in 24 hours. I realize now that I was given false information. The next call i made was to Indigo. My information was taken and I was assured someone would look into it. They did because I received another email on Dec. 20th stating upon investigation they discovered my order got loss in transit, and so they canceled the order. Then stated if the item is in stock I could reorder it since my credit card wasn't charged. I asked myself why would I reorder anything from your company after such a bad customer service experience.

I've always gotten most of my books here but I had to put out calls to them for my last one when it went days past the supposed delivery date. Chapters is good but I think next time I'll just go over and pick up my book myself

Can only use 2 gift cards at once online. This requires you to use your own money after that even if you have another one to cover the remaining balance.

I called CS and was told this is a recent update to the website.

I was not pleased with this and didn't allow them to brush me off.

After 35 minutes was able to get the small balance gift cards combined into 2. However, it is still in process and will take 3-5 business days before I can make the online purchase. I hope it works.

I ordered a book a week ago, and asked for store delivery. I received confirmation that the book would be here August 15. The book has not been arrived. They have not changed my confirmation date when I phoned disinterested woman basically told me the date has changed. She did not know the date. The book is supposed to arrive now and it could be any time, but it won't be soon. However, this book is in the stores. Why can't they just go over to the shelf and take the book off and I will come and pick it up. By the way, they didn't mind taking my payment upfront. The worst customer service I have ever had.

I ordered a book for a birthday present, not only it was delayed, but nobody could give me an answer if it was shipped already or not. The store (at Richmond Centre) kept saying I will receive an email once it's been shipped, called customer service, they said they will escalate the issue, this was already a 7 days delay, called again and they said I should receive an email within 3-5 days, just to know the status, not to receive the booked, I asked to speak with a supervisor, the lady said he will call within 1-4 hours, never called, instead I received an email saying that they have difficulties with the inventory and will have an update within 2-4 days. Ridiculous. Called to cancel my order and bought it from Amazon. I'll received the book at my house with free shipping. Never buying from Indigo online again

Asked about some magazines was told I don't know we get whatever we get. Could not care less about customer and the manager was even worse. Did not have any answers for anything and the word "helpful" clearly does not exist in the vocabulary of this location. Eatons centre

I ordered a book online but there were processing problems completing the order. I eventually sent Customer Service a cheque but wasn't notified that they received it for six weeks. No shipment notice was emailed. Now they say they shipped the book, which I have no record of. They also say I can't be reimbursed or given a credit since 30 days have passed. This company is a JOKE! Their Customer Sevice is unprofessional and ill suited comparesd to its competitors. Don't order from them!

I placed an online order for store pick-up as I needed the order the next day. When I called the store to pick it up they told me that my order wasn't complete and that I had to wait for it as some of the items were being sent to the store. When I contacted the store on the date that my order was to be shipped complete they told me that my order had been cancelled and that I needed to call customer service online. When I called customer service online they told me the store had cancelled my order and that I would have to re-order everything. Went I went to re-order it the price was different and more than 2 of the 9 items are now out of stock. I now have to send an email back to them with my new order number and they will see if they will price adjust to my original order.

If there was an option to rate with zero stars I would have done so. Placed an online order Dec 12 with an assured delivery date of Dec 22. It is now Dec 23, no word from them whatsoever, so went thru the hoops and finally was able to speak to a live agent. They inform me my purchase will now be delivered Jan 3! Absolutely non-existent concern about the customer. All they want is the money with fake delivery date promises to entice people to buy online. No follow-up, no apologies. Go with Amazon they are far more trustworthy.

Ordered a board game as a gift through their site for delivery to one of their own stores. Gift hasn't shipped 2 weeks after being ordered. Missed the delivery date by 9 days. Escalating to complaint dept puts me in a queue that won't be dealt with for up to 10 days since the complaint was filed.
This was purchased as part of their Black Friday sale and despite their claims of the game being "in stock" it seems they were boosting their big sale with things they didn't actually have. Which is fraud.
I could've purchased it elsewhere but am stuck in their ecosystem until they eventually choose to resolve. Which could be never. They'll probably offer a refund which is meaningless because I missed getting it on sale elsewhere because I chose Indigo.

I read a lot of manga and they never really have what I'm looking for, however they do have 50+ copies of one series for no reason. If you're like me and love to read manga, just order them on amazon, Indigo is the worst to even order through. I ordered a bunch of book that's coming from the UK somewhere, along with others that came from somewhere closer, I wanted to wait so I can go get all of them at the same time, but no. After 15 days of waiting they sent half of them back and some haven't even arrived the first time. Oh and their website is awful. They might say they have a book in store but no. Even if they say you can order it, nope. They'll just email after they charge you and say "we actually dont have your book"

They took almost 180$ out of my account December 1st and no order was placed. After sending bank statements showing the money came out. They finally agreed I was wrongfully charged, this is after spending hours and multiple calls to them. Still waiting for my refund 2 weeks later. I don't think I will see the money returned! Fraud fraud fraud, please be careful. I order with them before but this time it's obvious they are doing bad financially when they steal from their customers. Customer service gave me the run around, every time lying just to get me off the phone.

I pre-ordered a book that was delayed in shipping, and when I tried to speak with support about this, they kept saying they'd help with no results! Eventually had to cancel my order after weeks with no resolution! What's the point in pre-ordering if nothing gets done to actually deliver the item?! Horrible customer service, will be going elsewhere!

I recently placed an order for a book online with the expectation of receiving it within five business days. However, the delivery process has been quite disappointing. The tracking information provided has been unhelpful, repeatedly stating "out for delivery" without providing any real-time updates.

Despite our school operating within standard hours (8:00 am - 5:00 pm), the delivery service claimed to have attempted delivery twice and advised me to pick up the package at a drop-off location. Upon visiting the designated location, the package was nowhere to be found. The staff at the drop-off location informed me that, according to the tracking information, the package was allegedly dropped off at 19:34 hrs. Even though their facility closes at 19:00 hrs.

My attempts to contact the English Customer Service line proved challenging, with dropped calls and communication issues. Fortunately, after multiple attempts, I reached the French Customer Service line. Although the representative put me on hold, they assured me that both the Pick Up location and the Delivery Department would be in touch with me.

Overall, the service experience has been frustrating, and I will never order from Indigo/Chapters.