I think shop.ca means well... but good intentions are not good enough.
I have purchased about 10 items from them ranging from $50 - $300 each.
I felt bad returning a few things but I had my reasons. One reason being the order took 1.5 months to finally ship and I had to make alternate arrangements and purchase the items elsewhere (being a gift). The other time I had an unopened unused product that was returned and refunded in the form of store credit. I was simply taking advantage of the 365 day returns they offer and it was all legit.
- they really do accept returns
- shipping is free on almost everything
- they are friendly when they email you back
- They are mostly selling items through the use of third parties vendors. Basically the same way in how amazon does this (which is an awesome online store but the third party sellers always jack up the prices considerably high there too). However, Shop.ca is almost entirely all third party vendors. This means terrible pricing and no accountability. Shop.ca always has a scapegoat. The vendors control the pricing (and it is really poor. I have seen $5 items at amazon listed as $50 at shop.ca for example). The shipping times are also dictated by these third parties. I have had items arrive in a couple days (rarely) to as long as 1.5 months after having to request it to be shipped and shop.ca having to "contact the vendor". Shop.ca is simply the middleman and both the consumer and shop.ca are at the mercy of these sellers who don't seem to really care. Many of them are selling their items elsewhere too.
- Returns are slow! I mean really slow. You have to keep contacting shop.ca and logging into your account to verify since they don't even email you when the refund is completed (they say they will though). Expect to wait 2-4 weeks for your refund to process. I waited just over a month for mine and then the item I wanted was out of stock.
- The website is a little difficult to navigate, there are technical and spelling errors and the stock and inventory is very poor. I purchased an item after their recent web update and the $15 off promo code did not apply. I cancelled the order (thanks goodness there was a button to do so) and immediately tried to reorder the two items. I couldn't! The items were now listed as out of stock (because I bought them) and it is now pulled from the site entirely and after contacting them shop.ca can't do anything or has any record. So in short there are inventory issues.
- This is speculation on my part but after a lot of time trying to find something to spend my credit on it looks as if a lot of the items are year end stock and returned products from the vendors. One order I received had the price tags scratched off of all the items. I suspect it was due to it being cheaper if I purchased it in their store. I had no choice, I had to use my credit up. Another item (electronic) also had a paint chip and some very mild wear that led me to believe it was a store demo model.
- I have $5 credit left and am trying to make a small purchase. Everytime I click on the item I want I get a website error (tried on 3 computers, iphone and ipad too). I am then locked out of the site and have to clear my cache. I am awaiting assistance on this matter.
I could go on and on and my rant here does little justice. I purchase a lot of things online. I will stick with amazon, newegg etc... and even ebay is a more reliable system and that isn't saying a whole lot. If you can apply a promo code and have done your pricing research then you may score a good deal at shop.ca, but expect to wait anywhere from a few days to over a month... and don't even think of returning it. There is just to much energy required to buy from them.
I suspect that shop.ca will not be around much longer. They are doing an inferior outdated version of what others are already doing fairly well. Perhaps they will refine their system and take the endless amounts of criticism to heart. I get the impression they want to dominate but they are up against a lot. Time will tell. I wish them the best and hope they can begin to offer competitive pricing and an efficient shopping experience.
I ordered two items on May 1st, the items page says it will ship from the vendor in 5 days. I received the following email (for each item) on May. 6 instead:
"... has been flagged as back ordered from the supplier. The expected ship date is May 27,2014."
Once again this reinforces my point concerning inventory issues and slow arrival.
They have been pleasant to deal with and went above and beyond to help sort these issues. I have adjusted my rating. The issues above are there but they really do mean well.