Chapters.Indigo.ca

I placed an order for 4 items online on December 13th to pick up in the store. Two would be ready for pick-up that afternoon while the other two were to be ready "by December 20th". On the 20th I hadn't received anything saying they were ready so I called in and was assured I they would be ready on the 21st. Still nothing so I contacted them again to be told that today they updated the status to be ready on the 29th! I was lied to when I ordered and again yesterday. Disgusting lack of ethics.

Book Title: My Body Is Growing, A guide for children ages 4 to 8. Written and illustrated by Dagmar Geisler.
"Sabrina and Marco kiss often. All the time, thinks Toby. And they also sleep together. Sabrina told Toby so. They snuggle together for a long time. They kiss each other all over their bodies. Behind the ears, on the neck, on the chest and stomach, even on the bum and between the legs. Sabrina's vagina becomes moist and warm and Marc's penis gets very stiff. Marco then pushes his penis into Sabrina's vagina. Always in and out. That feels great for both of them. When the feeling is nicest, Marco's penis sprays semen into Sabrina's vagina."

Shame on this company for selling this type of material. It is sexual grooming to minors and they deserve to be called out about it.

Disgusting! Do better Chapter's/Indigo

For 50 yrs I've been buying Penny Press Jumbo Crosswords and Word Game books and now told I can't get it unless I go online? That's garbage! I dont do online banking because my bank account got hacked by doing that. Why are they ALL at big centers? It's not fair!

I love using this website for ordering all of my books. I find that there is almost always a better discount if I shop online as apposed to the Coles located in my town. The free shipping for orders over $25 comes in handy since I don't have to actually pay full price on any book I am purchasing.

The only problem I have ever had with the website was the search tool, I find that sometimes it doesn't give you relevant results at all.

Great futuristic thriller. Imagine living in a world where there is a marriage act, if married you get a nicer home, pay less tax, etc. some are willing to kill to destroy this dystopian world. 4/5

I've been a shopper at chapters for years. I have never had a problem. In store experiences are good, the store is clean, well stocked, inviting, helpful and knowledgeable staff. My daughter gets overwhelmed easily by shops with loads and loads of stock (ToysRUs is a good example). She finds Chapters Indigo calmer and with less tat on the shelves it is easier for her to choose items. I like the calmness inside the store. It's like an oasis of calm inside a hectic shopping mall, it can feel like a refuge!
On line experiences are good. If it's the same price or cheaper than Amazon I buy here. I like the web site. I have always received anything I have ordered. Delivery times are dependent on Canada Post and during the pandemic that can vary, but it is not the fault of the shop.

Most of my orders have been shipped without problem and/or difficulties. The single most annoying thing I have experienced, however, is when a book is shown as available for purchase and shipment, and when I order it, I recieve an email a couple of hours later saying that book is'nt available anymore. This has happened twice with the same book. I've probably experienced this 5 times during the 4 months of orders I have placed and it's just so annoying.

C'est la troisième fois que je leur écris pour leur demander de remplacer un article qui est arrivé cassé dans ma commande (avec une photo à l'appui) et leur service à la clientèle fait la sourde oreille à ma demande.

Au moins, j'ai fini par avoir quelqu'un de compétent au bout de la ligne.

I went into your store only to be very disappoint because the book I want you didn't have. You have totally corner the market for being the only bookstore in my area. Then I was told you can order it online which means using my credit card. Which would make the credit card company happy but not me. You carry everything for books to what nots what happen to being a plain book store. You remember those places that carried books and not one you order online. I guess that means I will one more disappoint customer.

I ordered a book online and it never came. Today was the due date. The tracking info is horrible it doesnt track, it literally just said, everyday "awaiting shipment". Also, Last time i ordered a book online during covid, i got someone elses book. I want to know why my book is not here as stated july 5! Never ever order online! They have no clue what they are doing

Overall, I love indigo chapters website. The shipping is fast, there's a lot of books for sell and the plus points are a must, and the exclusive edition are really stunning, but they charge in advance for preorders, which is kind of annoying especially if the release date keep reported.Also, I would love a store in my city but they keep it in really big cities

The customer in front of me was told, "You've spent more than $35, so you qualify for $5 off." Didn't pay much attention. When I paid, I was told the same thing. Cool! But when I heard my total, it didn't seem like it was low enough if $5 had been taken off, but didn't think much of it since I was in a rush to get somewhere. Looked at receipt when I got home. It was 5% off each item, not $5 of total. That was intentional lying, and employees willing to do it. Losing me very quickly, especially since I just got Amazon Prime. Honesty and good business dealing would have kept me much more than the ease of home delivery.

Well, I've had quick shipping with well packaged items. I've had weeks go by before cancellations of items that appeared in stock, and semi-damaged items. I've had great customer service and poor customer service, it's really just case by case. Likely safe to assume if you are ordering a popular item that it will ship quickly, but if it's slightly left of center... it might not happen. I definitely wish they'd tighten up their online inventory to match what is actually available. I still do continue to order from here, so I suppose everything comes out in the wash in a sea of average online shopping.

"Island Girl: A Triumph of the Spirit" is an amazing book of young girl from a small province. Her struggles with growing up with a father who drank, sexual abuse, becoming a representative of your country as a Beauty Queen at a very young age... trying to figure out who you are as a person and what is your purpose in life. I think a lot of people can relate to this young girl's story. Then and now. If you have an opportunity to read this awesome story, please pick up a copy of this book, you will not be disappointed. Norma's faith in our Heavenly Father has given her the strength and guidance to do the work she is doing today as a motivational speaker, a conference planner, and a leader of women's Bible study groups.
Sandra

Indigo has messed up my order again. Earlier this week I shipped an empty box... empty! I called Customer Service and a replacement order was to be rush shipped to my work address as the order was a gift for my boss who is leaving at noon today. I was concerned that the order was being shipped UPS with no guarantee it would arrive in time. I received a notice in the middle of the night that the order is being shipped to my house tonight. That doesn't really help me out. So the order is messed up again... I don't think that Indigo seems to care about getting it right. The order is useless now. Thanks Indigo for ruining a special moment.

I ordered a Kobo reader 7 days ago. It was listed as "in stock", so I was surprised when I was told it would arrive in eight days. This is absurd in an era of next-day delivery in my location by Amazon. Guess what. That delivery date is tomorrow and it is now 9 pm and it hasn't shipped. It clearly isn't arriving tomorrow, but I heard nothing from Indigo. I called support and they informed me i must call tomorrow to determine a new delivery date. This is the last time I'll order from Indigo or buy anything in one of their stores. With service like this they won't survive long in an era of stiff competition.