Chapters.Indigo.ca has a consumer rating of 2.08 stars from 53 reviews indicating that most consumers are generally dissatisfied with their purchases. Chapters.Indigo.ca also ranks 35th among Music Other sites. The most common issues with Chapters.Indigo.ca are around customer service, which is not as good as expected by some customers.
No positive highlights yet
I wrote a review before about my disappointment with Chapters express shipping. I gave them another chance and pre ordered the Harry Potter Cursed child (last year) and it arrived on time. I pre-ordered a Rose Gold Fitbit Alta HR (February 2017) and it also came on time. So If you are not in a rush to receive your items, Chapters delivers on time and there are no damages to the items.See positive reviews
Very disappointed in my recent experience. I ordered a book and was charged immediately in full. Not only did my book not ever arrive but it never even left the store!! They refused to refund my money or help in anyway. Extremely dissatisfied. This is theft in my opinion.See critical reviews
Tip for consumers: You'd have better luck going into the store, so you can inspect what you are buying, first. You also don't have to worry about return shipping charges either, if you shop in-store. You can also make sure you are getting the advertised deal, as well!
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