Chapters.Indigo.ca Reviews - 53 Reviews of Chapters.indigo.ca

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Top Positive Review

“Pre orders delivered ontime”

Diadem V.

6/12/17

I wrote a review before about my disappointment with Chapters express shipping. I gave them another chance and pre ordered the Harry Potter Cursed child (last year) and it arrived on time. I pre-ordered a Rose Gold Fitbit Alta HR (February 2017) and it also came on time. So If you are not in a rush to receive your items, Chapters delivers on time and there are no damages to the items.

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Top Critical Review

“Be Cautious”

Amy H.

5/13/20

Very disappointed in my recent experience. I ordered a book and was charged immediately in full. Not only did my book not ever arrive but it never even left the store!! They refused to refund my money or help in anyway. Extremely dissatisfied. This is theft in my opinion.

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Reviews (53)

Amy H.

2 reviews

0 helpful votes

“Be Cautious”

May 13th, 2020

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Lori M.

1 review

0 helpful votes

“I would put less than 1 star if I could”

February 23rd, 2020

I ordered a kobo and case online. I was supposed to have received it February 12, according g to their scheduled delivery. It is now February 23 and the product has not even left their warehouse. Since they created a label they say that they are unable to do anything. I have spoken to multiple people on chat and by email and not one of them has been helpful. They will not cancel my order, and they will not ship it. I guess they expect me to pay for a product they won't send to me? I don't care if they created a label for the box, until they actually give the box to UPS there is no way I can receive it. The worst customer service I have experienced in a very long time. If you can, order from Amazon, they at least have exceptional customer service.

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Maggie E.

1 review

0 helpful votes

“Cancelled my Order”

December 4th, 2019

How can they advertise items on their website, deduct your credit card, then a week later send you an email that they are cancelling your order. During the Christmas season no less. It is companies that Chapters Indigo that make Christmas stressful.

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Diadem V.

1 review

1 helpful vote

“Pre orders delivered ontime”

June 12th, 2017

• Updated review

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“Do not order online at Chapters.Indigo!!”

June 12th, 2017

• Previous review

I had the most dissapointing shopping experience at chapters. I ordered a S'Well bottle supposedly a gift to a friend. I checked online if there are any inventory in store near me so I can just go physically to the store, but unfortunately there aren't any, so I just decided to buy chapters online and pay for "priority" shipping. Well big mistake, I never received the item. The "check order status" link on their website does not show Canada Post's real time tracking update but shows their own tracking system which is very frustrating. Customer service said otherwise but no, I perused every inch of the website but don't see Canada Posts tracking number. What is more frustrating is I could see that the item was shipped from the warehouse but on the day it was supposedly get delivered, it said "re-routed due to processing error.. Possible delay" and no updates onwards. I checked the shipping address I thought I made an error. I could not see any errors. So when I contacted the customer service they refunded me for the "priority shipping fee" that I've paid. Couple days later I checked again where my order was because there was no changes on the online tracking system and customer service replied to me that my order was "lost in transit". How can that be? The other day the tracking system is showing it was supposed to get delivered? I could rant all day but I just want to tell other consumers that "don't do it!" Order online somewhere else. It bothers me that their warehouse, online website and shipping services are inferior. Management needs to improve online shopping experience for customers.

Bertrand V.

1 review

2 helpful votes

“Absolutely terrible”

December 27th, 2019

I have been a member of Indigo for many years and have always been disgusted by their online service. Their customer service is terrible and their books take months to ships. They recently had a promotion and my order was put through before the promotion. Since it had not shipped yet, I requested that they return those items because I know they can do that so that I could repurchase it and get the discounts, Nope- would not do it nor would they let me speak to someone. What a useless site. THANK YOU FOR MAKING ME USE AMAZON.

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Heather L.

18 reviews

16 helpful votes

“Surprise Every Time....”

September 28th, 2018

Well, I've had quick shipping with well packaged items. I've had weeks go by before cancellations of items that appeared in stock, and semi-damaged items. I've had great customer service and poor customer service, it's really just case by case. Likely safe to assume if you are ordering a popular item that it will ship quickly, but if it's slightly left of center...it might not happen. I definitely wish they'd tighten up their online inventory to match what is actually available. I still do continue to order from here, so I suppose everything comes out in the wash in a sea of average online shopping.

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Daithe T.

1 review

0 helpful votes

“Is there something wrong with this company?”

December 10th, 2019

I ordered a Kobo reader 7 days ago. It was listed as "in stock", so I was surprised when I was told it would arrive in eight days. This is absurd in an era of next-day delivery in my location by Amazon. Guess what. That delivery date is tomorrow and it is now 9 pm and it hasn't shipped. It clearly isn't arriving tomorrow, but I heard nothing from Indigo. I called support and they informed me i must call tomorrow to determine a new delivery date. This is the last time I'll order from Indigo or buy anything in one of their stores. With service like this they won't survive long in an era of stiff competition.

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S S.

6 reviews

50 helpful votes

“Charging more on the credit card than the price reflected in the cart”

April 15th, 2020

Not honoring their advertised discount codes. Charged different amount to credit card than reflected in the cart during purchase. They do allow canceling purchase though, if done immediately. Customer service acknowledging that discount codes might not work for all items, but doing nothing to correct the issue. If the code was not valid for these items, why it showed valid when applied for the cart until after payment? Ended up purchasing the item (needed it and not many shopping options during Covid) without the code but not going to become a repeat customer.

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Casey L.

1 review

0 helpful votes

“Why wait 6 days to ship?”

December 18th, 2019

Like so many others here, Indigo's shipping practices have turned me right off, and I will not be shopping there again.

Ordered Items Dec 4 (plenty of time for a December 20th Christmas party, right!) Expected delivery date: December 16th. Perfect. 4 business days to spare.

They take their sweet time sending the items - 6 full days to be exact (why -- why?!?! they're all in stock!! confounded).

Check status today, December 18th: the item is 2 provinces away entering a sorting plant. MMkay. Looks like I might be empty handed for the gift exchange on Friday.

Never again. Not when Amazon is one click (and one day free shipping) away.

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Serena S.

1 review

1 helpful vote

“The award for worst online experience in 2019 goes to......”

December 15th, 2019

Indigo! Am now going to be on call #4 to resolve an order I made BEFORE black Friday, thinking to get ahead of the shipping rush. Ordered 3 items. #1 to arrive Dec 5, didn't show, so checked shipping status - only the label created, item not received by Canada Post. Called, and after an hour on hold etc. found out that item not in stock AND no credit issued -- order in some sort of cruel Indigo purgatory....WTF?? Me to agent "So you are telling me if I hadn't called, I would never have had the charge reversed on my credit card, and I never would have received the book?" Agent "Yes". Got credit, ordered book #1 off Amazon that day. Books #2 & #3 scheduled arrival Dec 18 - at least got email Dec 13 delayed...called, "is it at least in stock" Agent "going to fetch this and resolve that, blah blah shipping now to store...more blah blah...call if no email to verify in 24 hours". Called this AM 44 hours later "oh! Agent in error, need to give at least 48 hrs..." Ahhh!!!! Have a feeling when I call tomorrow will get "oh! You have to wait at least 72 hours" Indigo please change your hold message "rest assured we are doing everything we can...." heard it ALOT the last couple days feel like you are telling me sweet sweet little lies. PS book #1 ordered off Amazon got in my hands 5 days later at my door.

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Kim J.

1 review

0 helpful votes

“Lost my daughters Christmas gift”

December 21st, 2019

Have a been a long time customer of Indigo's. I ordered my daughters Christmas gift on line, a month before Christmas. The ordered was to be shipped to store. I called the store on December 19th because my order was suppose to arrived on the 17th, they couldn't find it. I called customer service on December 21st and they informed me that it was delivered to the store on the 9th; however the store staff failed to tell me this when I called. I had two options, order from Amazon or Indigo, I chose Indigo. All my orders from Amazon showed up. Lesson learned...never shopping at Indigo again. Christmas morning is going to be very disappointing for my daughter. The one thing that she asked for will not be there.

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Charlene C.

1 review

0 helpful votes

“Next time I will use Amazon Prime!”

November 21st, 2019

I am very upset right now. I had an order of books that I needed for my class to arrive by today and I am being told it will now come in maybe tomorrow or even next week. I dislike when shipments are late and I don't have this problem from ordering with Amazon. I guess that is why I am surprised. I trust those dates. In fact, Amazon comes earlier than their predicted date almost all the time, making me feel at ease that if I agree to not go to a store to get something, I can count on that decision.

I also am angry that I get an email saying my books have Fully shipped and the order is complete. What? I look everywhere for them and for the postal note that maybe flew away. None. Why? They fully shipped to a warehouse I found out. WOW. THANKS. I feel good now that that is what you mean by fully shipped.

I don't want Amazon to take over Indigo's business, but if I ever need books in less than a week, I will not rely on their mailing service and just use Amazon Prime instead. Saving 10% from all this is not worth this headache right now as I am not able to start my unit. And in teaching, there is never enough time to get through everything as is.

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Philippe C.

1 review

1 helpful vote

“Worse online chopping EVER”

April 4th, 2019

Ordered two books from Indigo because I had a gift card to use. We are a week past the ETA and nothing yet, worse the tracking number says the parcel has never been shipped. Tried to contact them twice through their website and I never got a reply, even after a whole week waiting. Worse experience ever, worse after sales service ever, I should have thrown that gift card down the drain. GO AMAZON!

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I M.

1 review

0 helpful votes

“CHUMPSTERS / INDI-NO-GO”

December 3rd, 2019

CHUMPSTERS / INDI-NO-GO "executives" at head office, have you read the customer reviews regarding your shipping practices? I totally agree that if CHUMPSTERS / INDI-NO-GO were the only game in town, I too would brush those comments off like some of you "executives" brush dandruff off your pinstriped suits. But, alas, you are the biggest fish in the smallest pond. Though you might think that being such a "large" fish would preclude bad "corporate thingies" befalling you: history has proven otherwise.
This little fishie will swim with the growing school of fish that are swimming as far away as possible from you company.

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Jessica M.

1 review

0 helpful votes

“Worst shipping”

September 17th, 2019

They don't ship out on time and make it seem like your book will be there and then email the day before it's suppose to arrive saying that it's not shipped out. Used to love their stores don't think I can support any more

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Brian W.

1 review

1 helpful vote

“Credit card fraud”

December 15th, 2018

I would not suggest using your credit card with Indigo. I know someone in customer service who offered me a credit card number and stated that many of her coworkers commit credit card fraud. Her name is Rumina Balhuani and i contacted management to report the situation and nothing was done. She has recently been promoted and no actions were taken to investigate the situation.

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Keith B.

2 reviews

4 helpful votes

“Shipped an empty box....and then replacement to a wrong address!”

February 21st, 2019

Indigo has messed up my order again. Earlier this week I shipped an empty box....empty!! I called Customer Service and a replacement order was to be rush shipped to my work address as the order was a gift for my boss who is leaving at noon today. I was concerned that the order was being shipped UPS with no guarantee it would arrive in time. I received a notice in the middle of the night that the order is being shipped to my house tonight. That doesn't really help me out. So the order is messed up again....I don't think that Indigo seems to care about getting it right. The order is useless now. Thanks Indigo for ruining a special moment.

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Kathy T.

1 review

2 helpful votes

“Indigo Stores are a rip off!!”

January 7th, 2018

Recently was at the Winnipeg Polo Park Store . Bought 2 journals that were 30%off on the online store. I bought a few other items and didnt notice till I got home I was charged full price fir the journals. Thinking they made a mistake I call and the manager informed they dont honour the prices on the online Indigo store.
She said you could return the journal order them online to pick up at their store to avoid shipping charges.
Really......what a waste of time.
Customer beware

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Cathrine B.

1 review

0 helpful votes

“Paid for a book that was not available”

March 5th, 2018

Paid for a book on Jan 17th, 2018 and I received an email cancelling the order on March 4th 2018. They took my money knowing that the publisher was not making any more copies of this book. Then tried to cover up about it, telling me the delay was not known about. Not good business.

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Korrey L.

7 reviews

35 helpful votes

“Shop in store, it's safer!”

February 2nd, 2018

I ordered quite a few books from them, all at once. Half of them arrived on time, the other half, I was given the run around on as to when I could expect them to arrive. Once they began arriving, I noticed that a few of them looked worn, old. One had the spine unattached to the rest of the book. However, because I ordered them online, I would have to ship them back, paying for it, to have them ship me new books. I didn't bother. I won't order online from them again.

Tip for consumers: You'd have better luck going into the store, so you can inspect what you are buying, first. You also don't have to worry about return shipping charges either, if you shop in-store. You can also make sure you are getting the advertised deal, as well!

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Jean B.

4 reviews

4 helpful votes

“Downhill”

September 11th, 2019

This has become a crappy. Company to deal with. Parcels not shipped on time, parcels not Recieved. I'm done with Chapters.

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Nathan i.

1 review

0 helpful votes

“Sold my Pre-order in store”

May 7th, 2019

2 times in the last month they sold my pre ordered books in store
instead on sending them to me (paid for expedited shipping) Was quoted a
3-5 week wait time a week after paying, Meanwhile the books were being sold in stores a
few hours away from me.

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Mage S.

1 review

1 helpful vote

“Sneakingly revolting”

October 13th, 2017

I was at Chapters Indigo today. Saw a pillow I knew my daughter would love. Took it to the till. The Clerk asked me if I knew that there were two costs to the pillow: $39 for the pillow cover and another $14 for the insert. Who in their right mind would pay $53 plus tax for a lousy throw pillow? Chapters is hoping you don't even notice and can slip one over you. So sneaky it's absolutely disgusting!

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Penelope B.

1 review

0 helpful votes

“Good, clean website”

June 3rd, 2019

I found that this website has great service, and every time my books were sent to the correct address and had good sending time. I don't know why people don't like this website.

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Julia L.

2 reviews

2 helpful votes

“Online shopping is horrible”

April 30th, 2019

I place my order online just because I had a giftcard. Everything was in stock and it said would arrive by April 26th. On April 24th got a your order has been delayed message. I called and after being on hold forever I got the I don't know why it has been delayed and there is nothing i can do. The next day I call again and this time I get a little help that they are short on stock. HMMM sure ok. On April 26th I get an email saying they cancelled my order and my giftcard was refunded and they will still ship out the books from another location free of charge within 24 hours. Well 4 days later still not shipped. I will be using my giftcards only in store and will never order from Chapters online again.

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123

Q&A (1)

Question:

How do i order items from indigo as there are nowhere that indicates that on the web page??????

Answer:

You say "add to cart" and a botoom screen should appear that let's you checkout.

By Hal M. over a year old

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About the business

Shop Canada?۪s biggest bookstore! Find bestselling books, toys, fashion, home d̩cor, stationery, electronics & so much more! Plus get Free Shipping on orders over $25 or Ship to Store for free.

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Chapters.Indigo.ca

Chapters.Indigo.ca

Overview

What reviewers want you to know

Positive highlights

Critical highlights

“Pre orders delivered ontime”

“Be Cautious”

Reviews (53)

Rating

Timeframe

Other

Q&A (1)

How do i order items from indigo as there are nowhere that indicates that on the web page??????

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Chapters.Indigo.ca

Chapters.Indigo.ca

Overview

What reviewers want you to know

Positive highlights

Critical highlights

“Pre orders delivered ontime”

“Be Cautious”

Reviews (53)

Rating

Timeframe

Other

Q&A (1)

How do i order items from indigo as there are nowhere that indicates that on the web page??????

Can’t see your question? Ask to get answers from the Chapters.Indigo.ca staff and other customers.

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About the business

How do I know I can trust these reviews about Chapters.Indigo.ca?

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