leo C.

As a Plum Plus member with Indigo for the past 6 years, I have never experienced such a frustrating and disappointing customer support interaction with any brand. It is truly bewildering how customer support could respond in this manner. I have been a loyal customer, having spent nearly 800 CAD at Indigo. However, after exactly 40 days of making my purchases, I discovered that all the items I had bought were now on a 70% discount. As a regular Indigo shopper, this came as a shock to me.

I reached out to customer support and provided evidence, including dates and prices, to support my case. However, the customer support representative, named Latesha, responded with an auto-generated email, simply stating, "Sorry for the inconvenience. We cannot price adjust or return items as it has been more than 30 days." This response left me utterly disappointed and frustrated.

I must ask, why did the prices suddenly drop by 70%? This is the first time I have experienced such a significant price reduction, and it left me feeling cheated as a loyal customer. The lack of a meaningful response and the reliance on automated emails is disheartening. Indigo, this is a shame, and I will make it a point to ensure that none of my friends or family continue to shop with your brand. It appears that, after the cyber attack, your systems and customer support have suffered, and you are losing customers day by day.
This is not the way a brand should value its customers. Indigo's customer satisfaction seems to be at an all-time low. Shame on you, Indigo.

I had very very horrible experience with the quality of the coats from Boden. Such an expensive coat and extremely poor quality. It ripped within 2 times wearing. The fabric is very poor quality and can't believe how they claim 365 days return and quality products. I'm so disappointed because not only did I spend a lot of money on this coat, I have waste lots of times to choose and order.