After getting a dress as a gift I was delighted. A couple of weeks later i washed the dress as it developed a strange smell which was odd. I washed it as instructions and it shrunk. I sent the dress back with tag.
Later that week a phone call asking for the buyers details, phone number and where they bought the dress from. I was shocked dress with tag and labels and I have to contact the person who gifted it to me to get a replacement or credit note. I'm afraid I couldn't give these details as it wasn't appropriate. One parcel and 2 letters and now a email later. They have kept the dress and still refuse to help me. Plus I have been a good customer of theirs. Dress sent back 01/20 today 30/5. Never again.

Boden has a practice of taking unauthorized funds from their customers. My account was wiped out after a recent order and they will not apologize. They put a hold on funds well beyond the amount of the purchase.

Boden needs to start using better fabrics and not have their clothes made in countries that are shady in regards to workers rights. The carbon footprint of their stock is ridiculous