Google Play

Google rejected my Gift Card
I purchased legit $50 Google Play Gift card from another site. I redeemed it in my Play balance. They said they need more info and to fill out a form. I filled it out, they emailed back and said they can't accept card. I tried chatting with Support, they said a specialist will get back to me in 24 hrs. It's been 3 days since I redeemed the card, 2 days since I first contacted support. I still have not heard anything. I did a search on this issue and it looks like a common problem! Most people say Google never honored they're card, some say they got it after a couple months! Google is ripping off customers!

Google is happy to take your money but when it comes to refunds they are deceitful and have a pattern of Behavior to make it extremely difficult to get a refund. I purchased a subscription for the BLK dating app and in the fine print it said I had three days from the date of subscription to cancel and get a full refund and now Google is not living up to the terms of agreement specified which makes them in breach of contract. Google thinks because they are as big as they are that they can just do whatever they want and everyone needs to know it. They are monopolistic in nature and I feel they should be broken up as they are too controlling and manipulative and exhibit Behavior like many people including myself have experienced just look at the reviews to see for yourself. Hopefully there will soon be a class action lawsuit against Google for this Behavior. Their business model is to collect as much money as possible And make it as difficult as possible To get a refund. I will no longer be using any Google services for transactions due to this arrogant and deceitful Behavior.

Google removes honest reviews that use a less friendly tone but which, by definition, are not vulgar in any way. They temper with the freedom of speech right while defending companies that mock their customers. Just because of that Google Play deserves nothing more than a star for using aggressive censorship.

Again and again I try out apps from Google Play store that are supposed to be some type of investment or passive income app. But everyone of them so far has been nothing more than a scam that never pays out and support never responds. I use to trust Google Play store because I believed they actually tested and verified these applications before offering them to the public. But now the name Google is anonymous with scam. How could a corporation like Google allow all these scams to be deployed by there services? This is unacceptable and poor business ethics. I am furious with Google for letting the public get ripped off by these scams apps and doing nothing about it. Google you are also guilty for these crimes and should be held accountable.

The only games here are the ones they play with your money after you make a purchase. First it's transaction complete then its there was a problem completing the transaction. Yup they got the money now get to wait 4 day's call back and ask for a refund. Which takes 10 more days to complete. Do yourself a favor find another way.

The worst customer service ever! If a transaction goes wrong it seems impossible to correct. Only email support and they ask for the same information over and over again. It takes days for them to respond and when they respond they ask for information, screen shots that you already sent 4 times.

I unfortunately had opportunity to try Google play and found out it was complicated to use had to be downloaded. I contacted customer service for help and to get a refund and was denied without recourse.

I make a few purchases here and there on my credit card. I never keep my credit card saved for purchases. I always add it back and delete it again. Well I got a charge on my credit card not to long ago and I looked at my spending history and it wasn't on there hhmmm? Been talking with these fools and they don't care. I know for a fact Google play and golf clash is running a scam. If there's any attorneys on here I pay well and I want to make these crooks pay. Read the reviews it's thousands of people getting screwed

Be careful when purchasing google play! Cards. I purchased 2 and when I went to redeem them I got a message that it needed more information. I submitted a photo of the Play cards as well as receipts. It took them a week to tell me that there are some inconsistencies with my account or the cards and couldn't be activated. I've responded back for a further explanation and have not heard back. There are no representatives from Google to speak with on the phone. Very unhappy about the customer service.

Baught a $30 gift card. Put in info for gift card, and never received funds onto account. Talked to customer service who told me it could take up to 3days. Not to get my money, just a review on my problem. This is a old scam way of keeping money on the books to make money by keeping customers money in accounts without giving them a way to spend it. Do not trust this service. I am taking them to court so I can put them on front street for the service they offer to paying customers.

Spent $500 in 5 weeks on game content and a few days ago everything was deleted and the game started over. Neither Google Play nor EA SPORTS will refund my money. Complete rip offs.

Bought a play card for my son. When redeeming, it gave an error that more info was needed. Clicked the link and provided all information that was asked. Received an email stating it was not eligible for appeal with no further explanation. Tried to chat someone about this, but they said decision is final with no explanation as to why it cannot be appealed or how I am supposed to get my money back since the store we bought it from does not issue gift card refunds. Their final say over the matter was that I was holding up the waits and ended the chat.

My card was charged 2 days ahead of the scheduled subscription renewal. No authorization of the payment was asked of me (no push notification or sms). This specific function is not clearly stated on the site, or when you make the first purchase. You only find out that their policy is to charge ahead of time, when you're charged without your consent. When I requested a refund within 48 hours, they refused to refund it! There is no customer service at all. Never again will I use their services and do not recommend you do either.

Dishonest practices. Worst customer service.
Adobe clearly says that they will issue full refund within 14 days of initial order of the renewal, but Google play will give you run around and deny refunds.

I wish they are sued and made to pay users for such dishonest practices.

If I could give a zero star I would. Received a Google gift card digitally by Amazon email (a birthday gift) and it was unable to redeem. Went through the whole process with Google as they requested "more information". It was embarrassing to have to ask my friend for her receipt as she sent it to me as gift, and on top of that Google still rejected the gift card saying information "inconsistent" without further explanation which part of the information they're questioning. I tried to email, online chat, call in person, all gave me the same answer to go through the online submission again. And then the same response from Google "special team" that they're not satisfied with the document and cannot honor the card. Without saying why, it sure feels more like a scam. Big company sells digital money, refuse to honor and acknowledge it, what are we going to do. The whole experience is a shame and I will never ever in my life purchase/use another Google gift card.

I purchased an audiobook in 2019. It has been in my library since that time, until last month, around the time that I purchased another audiobook. It disappeared from my library. I contacted Google Play store and was told that the order was canceled and I was refunded! With further questioning, they said that the order was canceled 2019 and I was refunded then! The only refund then was because they had charged me multiple times and made multiple credits except for one-the actual charge for the audiobook. This whole situation is too and makes no sense at all. It was obvious that customer service had no interest in actually following up on the issue! I do not recommend google play for these reasons!

I bought 2 fitbits through google play-they came with 6 months free premium subscription. But google play took $14.99 after just 3 months and are refusing to refund. Just as well I noticed early or it would of been more. They are thieves. BTW a 1 star review because 0 is not available, shocking service.

Horrible customer service. They don't care about fraudulent purchases made off of devices. So be careful because you will eat the money going through them. $160 in 5 minutes my bank even flagged it and shut down all debt cards. But Google said $#*! YOU basically. The girl I talked to even said yes luckily you called ASAP. Because it is pending we can do something about it. NOPE 3 days later they let it go through. And said oh sorry we can't do nothing about it. Will be going back to Apple as soon as my phone contracts are up. Never had Horrible costumer service with Apple. First time I had to contact Google and it was a huge $#*! you basically.

Fake don't waste your time. I can't believe the Google store allows this app to stay active. Seems like Google will accept anything. Thank for wasting my time and stealing my info. UNITY. Why do you allow these scam app