Chapters.Indigo.ca

I have ordered this book awhile go so Indigo goes cheap and just uses Regular mail. You will never see your books. Best wait till the lockdowns is lifted. Customer service is the worst.

I pre ordered a Billie Eilish book on October 1/2020 for my granddaughter for a Christmas gift. The book was released on December 11/2020 and. I was promised a delivery date of December 16/2020. When the book did not arrive I contacted Indigo online and was told... they were sorry and couldn't promise the book before the New Year due to the Christmas rush.
Last year they did the same thing to me.
Fool me once shame on you. Fool me twice shame on me.
Never again will I orderbooks from Indigo online.
From now on AmazonPrime or in store purchase only.
By the way I have checked in store at the Indigo stores near me and they havenoBillieEilish books at all.
Sold out.
So my granddaughter will get a picture of a book yet to arrive.
I am disgusted and disappointed in Indigo's shoddy service.
Irate customer.

I recently had an incredibly frustrating experience with Indigo Airlines during a flight from India to Toronto via Dubai. My brother, who was scheduled to fly from India to Toronto with a layover in Dubai, was denied boarding due to the airline's unexpected demand for a Dubai transit visa. This incident has left me deeply dissatisfied with Indigo's service and their lack of transparency regarding travel requirements.

To begin with, there was no clear mention of the necessity for a Dubai transit visa on Indigo's website or during the booking process. My brother had a valid ticket, all the necessary travel documents, and a valid visa for his final destination, Toronto. It was only at the airport check-in counter that the staff abruptly demanded a Dubai transit visa, which caught us completely off guard.

We immediately sought clarification from Indigo staff about the visa requirement. However, their response was vague and unhelpful, leaving us with no choice but to accept the fact that my brother would not be allowed to board the flight. This lack of information and assistance from the airline was deeply disappointing and caused significant inconvenience and distress to my family.

I would rate indigo a 0 if I could do it!

I first made the 1 hour trip to your store in Newmarket to purchase a book that was showing available in store and was informed that your system was hacked and Indigo did not have any idea regarding their own inventory.

So I ordered on line and called the store and was told that book had arrived. So I made another 1 hour trip to pick it up. Lo and behold, they sent the wrong book

The counter service was terrible as no one knew what they were doing and were more concerned about calling a colleague to come cover for a break while there was a lineup of people waiting for service.

I cannot believe that a bookstore can run a business not knowing what inventory they had and taking over a month and still not fixed

Anyone that runs a company would do whatever it takes to resolve such an important part of the business.

I guess Heather is too busy counting her money instead of running a good operation

So siyanara Indigo. Never again will I step into one of your stores!

In fact, I am driving to Montreal today and will purchase my book at the local Quebec bookstore

And Good Riddance

The Park Royal Indigo store would not allow me access, even though I was wearing a bandana with two layers of cloth covering my nose and mouth. The people working in the store were wearing single layer masks. Not only have you lost a long time customer, I will steer everyone I know away from the store. I am not an anti-vaxxer, nor an anti-masker, I simply find the behind the ear masks too uncomfortable, so I wear a double layer cloth (that goes right down to my chest, actually covering more of me than their so-called ‘acceptable' masks. Just to be clear I WILL NEVER BUY ANOTHER BOOK FROM INDIGO - EVER!

Generally my experience is good with Chapters. But today at Chapters Red Deer I have that feeling. You know when you still feel annoyed even after you get home and think maybe you shouldn't have bought it considering how the sales lady treated you. I asked for Fitbit Aria, the smart scale from Fitbit, both black and white. After she got them I was going to open one of the boxes (the black one) so I would be able touch it. She told me no you cannot open it. Since they did not have one on display, of course I wanted to see and touched the product, it was an expensive product and I wanted to ensure it was really worth the price even though at this stage I could only judge the look of it. I was surprised and said ok, maybe I'll just buy it next time then. Only then she opened the box for me. Now I was able to touch and feel it. Thinking now it's ok to check the product, I was going to open the other one (the white one) because I wanted to compare. Surprisingly, again she said no you can't, it is the same product, only the colour is different. Wth,,, I was so annoyed and obviously she could see my body language. Then she corrected her language: you can only touch it. And I said that's what I meant! What did she think I was going to do? Open the whole box and standing on it to scale my weight or what? After the whole experience I bought it anyway because It is for my husband's father's day gift. But now after 3 hours I'm still feeling annoyed. Thinking to just return this thing tomorrow. Really disappointed with the service. The sales lady obviously failed to understand customer's needs.

I was overcharged on my credit card by MORE than $100. I have contacted customer service for this issue to be resolved, and spoke every time with someone who had NO idea how to fix or deal with the issue. Everyone gave me a different excuse- billing issues,"breech"? In their system, escalation as they weren't sure how to deal with it. Various replies included- you will be contacted by a supervisor within 24 hours/the issue will be resolved on your credit card within 2-3 business days. It has now been A WEEK. I received an email 3 days ago, the email assured me that the money would be back in my account within 2-3 business days. That brings us to today. They money WAS NOT back in my account. So, today I called them again for the 5th time, very irate. I demanded to speak to a supervisor. Apparently they DON'T have supervisors available to talk to customers. She assured me one would contact me within the next few hours. Instead of getting that phone call that I was PROMISED, I received ANOTHER email. This email said that there was an issue with their system, but that the money this time will be back in my account within 5-7 business days. Now, we are looking at a full other week of dealing with this issue, with no absolute promise or guarantee I am going to get my money back, and I feel like I have been robbed by what I expected and thought was a very reputable company. I feel like NEVER doing business with them again, and I wanted to make sure EVERYONE was made aware of how they prioritize and value their customers.

Always late and $#*!ty flight….
Always looking for extra money and $#*!ty service.
Never ever fly with flight

Indigo! Am now going to be on call #4 to resolve an order I made BEFORE black Friday, thinking to get ahead of the shipping rush. Ordered 3 items. #1 to arrive Dec 5, didn't show, so checked shipping status - only the label created, item not received by Canada Post. Called, and after an hour on hold etc. found out that item not in stock AND no credit issued -- order in some sort of cruel Indigo purgatory... WTF? Me to agent "So you are telling me if I hadn't called, I would never have had the charge reversed on my credit card, and I never would have received the book?" Agent "Yes". Got credit, ordered book #1 off Amazon that day. Books #2 & #3 scheduled arrival Dec 18 - at least got email Dec 13 delayed... called, "is it at least in stock" Agent "going to fetch this and resolve that, blah blah shipping now to store... more blah blah... call if no email to verify in 24 hours". Called this AM 44 hours later "oh! Agent in error, need to give at least 48 hrs..." Ahhh! Have a feeling when I call tomorrow will get "oh! You have to wait at least 72 hours" Indigo please change your hold message "rest assured we are doing everything we can..." heard it ALOT the last couple days feel like you are telling me sweet sweet little lies. PS book #1 ordered off Amazon got in my hands 5 days later at my door.

I am deeply disappointed in the shipping process. I ordered a candle which came to me in shambles and then I received a replacement. Not only was the replacement candle in shambles as well but there was no fragile or delicate label on the box. As soon as I was handed the box by Canada Post I knew the candle was broken since I could hear the glass moving around in there. I will be receiving a refund but this is absolutely absurd. This gift was supposed to be someones Christmas present and not only did this get messed up once but TWICE. I also called customer service for the second candle since it was supposed to be express shipping, but it definitely was not, and at first they couldn't find my order which was not reassuring and it just goes to show how disorganized they are. I understand it is a very busy time of year but they're running a business and the order was already messed up once. I will NOT be recommending ordering through this site to anybody. I have been a customer for years and this is very disappointing. I got a $10 credit but since I wont be ordering from this site again I don't see much use.

CHUMPSTERS / INDI-NO-GO "executives" at head office, have you read the customer reviews regarding your shipping practices? I totally agree that if CHUMPSTERS / INDI-NO-GO were the only game in town, I too would brush those comments off like some of you "executives" brush dandruff off your pinstriped suits. But, alas, you are the biggest fish in the smallest pond. Though you might think that being such a "large" fish would preclude bad "corporate thingies" befalling you: history has proven otherwise.
This little fishie will swim with the growing school of fish that are swimming as far away as possible from you company.

I decided to order something for my daughter's birthday from Indigo, since I had a gift card from there. The items I wanted were available for pick up from a store nearby, and the order said that I could pick up the very next day. I was really impressed with that and decided to order another item, and was told I could pick up the two orders at the same time. I was waiting for a confirmation email to pick up my order. After many hours of waiting I received a couple of egift cards from them for the exact amount that I spent on my orders. I was baffled and checked my order status, and it said that my order was cancelled, with absolutely no explanation whatsoever. I had to call customer service to find out why my order was cancelled, and after a lot of digging she said that the store did not have the said item in stock, and I should try and order it to ship to my home. I decided to give them another chance and proceeded to place another order. This time it wouldn't let me order at all, only a message kept popping up saying something was wrong with my order. I don't understand why they have a website at all. Totally frustrated with these guys. I have to throw my 75$ gift card in the trash because I am never dealing with these people again.

I was really upset to heard that my advent calendar was broken and Indigo nor the delivery company notified me. After waiting a couple of days, I decided to check where my item was because Indigo sent me an email saying my item was out for delivery but never got here... Went I checked the status of my parcel it said that my item had been damaged and was being sent back to the sender.

I called Indigo because the didn't notify me and they promise they would send me another and they would scalated so I'd get my parcel much faster since it was already late.

2 days later I'm still waiting and I never got an email confirming the scalation, so I called again only to be told that indigo lied to me and never scalated my item, so I don't know when I'm going to get or if I will be getting it. The second agent I spoke with didn't offer me much options only than to wait because if I scalated now, it'd be too late and I'd only be getting it at the same time as if I didn't scalated. I'm quite upset to know that there's nothing to do and that at this point, because I've been lied to, I'm not even sure that I'll be getting my item and I'm going to have to call them again and this has just become a whole nightmare. I will not purchase online items from indigo no more.

I'm really dessapoinmet in knowing that Indigo lied to me and they are making this online purchase so difficult. This item is very important to me and I'd have expected that Indigo would treat their customers better.

I will never shop here again, Indigo decided not to stock a bestselling book on the freedom convoy in Ottawa, terrible precedent for a bookstore.

Time to picket in front of there stores liberal haters of freedom they forget we are the majority Trudeau is the minority stop shopping here