Celina D.

I am deeply disappointed in the shipping process. I ordered a candle which came to me in shambles and then I received a replacement. Not only was the replacement candle in shambles as well but there was no fragile or delicate label on the box. As soon as I was handed the box by Canada Post I knew the candle was broken since I could hear the glass moving around in there. I will be receiving a refund but this is absolutely absurd. This gift was supposed to be someones Christmas present and not only did this get messed up once but TWICE. I also called customer service for the second candle since it was supposed to be express shipping, but it definitely was not, and at first they couldn't find my order which was not reassuring and it just goes to show how disorganized they are. I understand it is a very busy time of year but they're running a business and the order was already messed up once. I will NOT be recommending ordering through this site to anybody. I have been a customer for years and this is very disappointing. I got a $10 credit but since I wont be ordering from this site again I don't see much use.