Serena S.

Indigo! Am now going to be on call #4 to resolve an order I made BEFORE black Friday, thinking to get ahead of the shipping rush. Ordered 3 items. #1 to arrive Dec 5, didn't show, so checked shipping status - only the label created, item not received by Canada Post. Called, and after an hour on hold etc. found out that item not in stock AND no credit issued -- order in some sort of cruel Indigo purgatory... WTF? Me to agent "So you are telling me if I hadn't called, I would never have had the charge reversed on my credit card, and I never would have received the book?" Agent "Yes". Got credit, ordered book #1 off Amazon that day. Books #2 & #3 scheduled arrival Dec 18 - at least got email Dec 13 delayed... called, "is it at least in stock" Agent "going to fetch this and resolve that, blah blah shipping now to store... more blah blah... call if no email to verify in 24 hours". Called this AM 44 hours later "oh! Agent in error, need to give at least 48 hrs..." Ahhh! Have a feeling when I call tomorrow will get "oh! You have to wait at least 72 hours" Indigo please change your hold message "rest assured we are doing everything we can..." heard it ALOT the last couple days feel like you are telling me sweet sweet little lies. PS book #1 ordered off Amazon got in my hands 5 days later at my door.