Received my second order from Odem_nowadays shop in Ebay and gave 2 positive, one neutral and one negative comment on the 4 items received. That was due to one item bent due to having been packed folded, not enough padding for the items, so the bag had torn, and slightly slow shipment. They kindly offered to refund the bent item, and I revised my rating for the item to positive. Otherwise the items were nice quality, just as promised, and the price was good.
Never received my fist order of 5 items, that had already shipped prior to me placing the second order. After 30+ days' wait and then a month of many emails nothing was done by them to correct the issue, but they kept hinting that they could not help because I had not given fully positive review to them, and as a small company they need and deserve perfect reviews. I could not change the review afterwards to an unrelated order and cannot see the relevance. They seemed to suggest that maybe both orders had been shipped together, but the shipping notice for the first order was prior to placing the second order. Gave me a promise a few times to reship the order and twice to refund within 48 hours, but nothing happened as time passed by. Got refund from Paypal.
They still bothered to send me a message to say that it is important not to leave any negative or neutral feedback/review for them for the order that I never received.
Free shipping does not really benefit either the customer or seller. The estimated cost must be added to item price for the business to survive, but not specifying the shipping cost as a part of the total cost makes the customs fees and duties higher for the buyer. As a buyer I would be encouraged to make only small orders, below the dutiable value, which causes added work and cost for the seller.
Well, on the other hand I would not place any large order to a seller that I have not found reliable. And sad to say, this shop was not reliable.
Lots of nonsense and trouble. No option for tracking number for shipment.
Ebay itself is a great concept. Customer service only reachable by phone, and resolutions only available via Paypal. All depends on if the seller is reliable.