Anyone can sell on AliExpress. Kids even. Zero seller criteria, so buy at your own risk. OK, so that I knew all along, but felt protected with AE's dispute process. Well that ended when they changed their dispute process recently. Less options in the drop down menu so you have to select the closest one and if not accurate, you lose the dispute. Oh, and the live customer service, most are useless scripted responses with little to no knowledge or ability to solve your issue. And the NEVER contact you back when they promise they will. Been with them for 5+ years and was A3 level buyer, now never using AliExpress again! Same stuff on Amazon for a few $$ more and you get much faster with better buyer protection.
Dear customer,
We are sorry for inconvenience caused recently. And thanks for your suggestions, we will improve the packaging/shipping in the future.
Absolutely you may return the item damaged on arrival (physical damage or scratch) or item dead on arrival within 7 days after delivery or 60 days after shipment if the delivery date is not traceable.
If you can kindly tell us your email, we will help you check it and unsubscribed it soon, thanks for your cooperation.
Best regards
CS Team of Tmart.com