• Borderfree

Borderfree

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Overview

Borderfree has a rating of 1.73 stars from 298 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Borderfree most frequently mention customer service, credit card, and tracking number problems. Borderfree ranks 427th among Shipping sites.

  • Service
    45
  • Value
    37
  • Shipping
    43
  • Returns
    23
  • Quality
    35
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
16
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The worst customer service experience I have ever had.
  • When the credit card they use turns out to be fake, Borderfree invoices your PAYPAL.
How would you rate Borderfree?
Top Positive Review

“US to Canada: good shipping timeline”

Edward P.
8/30/22

Overall good timeline in shipment (7 days out of maximum 8 days as promised). Very satisfied with the quality. Thanks!

Top Critical Review

“Appalling customer service and shipping timelines”

Jo B.
3/14/22

I ordered from Nordstrom for shipping to Australia on 27 February 2022. Currently, as at 15 March, the items have not left the US. There is no customer support until 21 working days have passed. Of course the event for which I ordered the products will be over by then. So, don't use border free. Instead invest in a post box service such as one offered by PayPal. Cheaper, more reliable and loads faster.

Reviews (298)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (68) credit card (19)
Thumbnail of user job454
1 review
7 helpful votes
March 14th, 2022
Verified purchase

I ordered from Nordstrom for shipping to Australia on 27 February 2022. Currently, as at 15 March, the items have not left the US. There is no customer support until 21 working days have passed. Of course the event for which I ordered the products will be over by then. So, don't use border free. Instead invest in a post box service such as one offered by PayPal. Cheaper, more reliable and loads faster.

Thumbnail of user edwardp700
1 review
0 helpful votes
August 30th, 2022

Overall good timeline in shipment (7 days out of maximum 8 days as promised). Very satisfied with the quality. Thanks!

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user kazzav1
2 reviews
4 helpful votes
February 24th, 2023
Verified purchase

Do not shop from any company that ships with Borderfee! Just dreadful and the service disgraceful! Sent 13 emails to receive a computer-generated number and we (Saks OFF 5th) will get back to you! Like NEVER! Called the USA and was left on hold and now have an $18 charge on my phone bill - rudest woman ever said to call back in 3 days and EVERYONE gets their refund! Then wrote on the Facebook page and get a reply "Hope you are well" I would be if you would return my $513! Then went via PayPal and was told because I lodged a dispute I could wait 180 days - hinting to cancel the dispute! Sorry fellas I'm like a dog with a bone and you lot are dreadful scammers just read the reviews!

Tip for consumers:
DO NOT BUY INTERNATIONALLY FROM ANY COMPANY USING BORDERFREE

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user vennym
2 reviews
3 helpful votes
March 17th, 2022

I purchased shoe in November 2021, they never got delivered. I have been making complaints about the issue but they give vague answers. It's really sad taking someone's money and pretend to provide quality service. They promised to refund back my money but nothing has done yet since November 2021. I decided to give up bz I used to call them every week, sending emails but I'm tired. Poor customer service!

Thumbnail of user ashk46
2 reviews
1 helpful vote
September 30th, 2022
Verified purchase

I am so disappointed by service and cannot believe company's like OFFsaks would use this service. They have lost me as a customer

Tip for consumers:
Don’t order if the company uses

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user mc1149
1 review
4 helpful votes
March 8th, 2022

It's simply NOT worth it to order from Saks Fifth Avenue to Canada while they're using Borderfree: don't do it, however tempting their merchandise is. Returns are charged and undisclosed price (up to $C30) and refunds take a minimum of six weeks. I'm still waiting for mine after multiple emails and followup phone calls. The Saks customer service team just pleads, "Don't shoot the messenger."

Service
Value
Shipping
Returns
Quality
Thumbnail of user lalab28
2 reviews
2 helpful votes
May 12th, 2022
Verified purchase

They never communicated tracking info. Lied that they'd contact in 24-48 hrs, it's been 2 weeks. NEVER AGAIN!

Tip for consumers:
They don't communicate so you're on your own

Products used:
all

Service
Value
Shipping
Returns
Quality
Thumbnail of user surendrab5
1 review
0 helpful votes
October 17th, 2021

I orederd from border free October 3rd, sent the money and waited. I tried contacting them by email but no response. I decided to look at the reviews and I was disappointed and concerned with my order. I was going to accept my loss when I got an email saying my order has been delivered to my door on October 13 and when I got home the Mavado watch was in a protected package. Border free doesn't return emails but they do deliver, thank you for your service.

Tip for consumers:
Just be patient with the email service

Service
Value
Shipping
Quality
Thumbnail of user sebastienp14
1 review
0 helpful votes
April 15th, 2022
Verified purchase

Was very worried about the negative reviews, but the only store where they have what i want only ship in canada with Borderfree. The experience was GREAT, ordered 8 april and it was at my door 14 april. Standard shipping 5-12 day, and it took 6 day to arrived. Very pleased with the service. I admit that tracking is a bit lacking of details (you don't know WHERE is the package) but it work absolutely great for me. It was a 1000$ purchase and cost me only 14.99$ for the shipping fees that's it. NO, absolutely NO additionnal cost at my door.

Products used:
motorcycle parts

Service
Value
Shipping
Quality
Thumbnail of user christinec2848
1 review
0 helpful votes
January 18th, 2024

Did not receive full details of my purchase (size) and emailed for confirmation twice but they didn't reply even after 2 weeks. After reading the reviews below, I am worried if my order will even reach me since i have not heard back and no shipping updates for 2 weeks. The current Borderfree order status site is also currently down, making it worrying. I have ordered from SaksOff5th. I hope they will get back to me soon... and hopefully my item arrives to me.

Service
Value
Shipping
Thumbnail of user robl246
1 review
16 helpful votes
January 19th, 2020

Ordered from VICI to Canada and they charged an extra $100 over top my $230 order. No explanation up front when I signed in. Will also let vendor know how unhappy I am with this rip off scam. Who polices these things- no one. Ridiculous way of doing business, it is criminal if you ask me. You should be aware of any cost being charge to your account- will NEVER use them again.

Thumbnail of user jd951
1 review
5 helpful votes
January 21st, 2022

I cannot believe Saks uses these bunch of scammers! How do you deliver my order to Illinois when the parcel address stated CANADA?! $279 went down the drain! I am disgusted! Karma will get you all one day!

Thumbnail of user lc420
1 review
4 helpful votes
March 25th, 2022

Canadian Buyers Beware! Worst of a bad lot! Don't make the mistake of ordering from sellers like Macy's that use Borderfree services. Their carrier is 3rd-rate and substandard. Anything that will eventually cost you your peace of mind it's not worth it after buying from these sellers!

Tip for consumers:
Canadian Buyers Beware

Products used:
None arrived

Thumbnail of user joannab140
2 reviews
4 helpful votes
March 16th, 2021
Verified purchase

I ordered 3 items from Saks Off 5th back in October 5th 2020 and they only shipped 2 of the items.
I have called several times and they gave me the run around until finally telling me that they have rejected my complaint because they said I did not file anything with the shipping company when they have never told me that in the first place when i called to let them know that one of my items was not delivered.
Now I don't have the item I ordered and I'm out $50.

Bunch of scammers.

Tip for consumers:
SCAM.
They will take your money and wont ship your orders to you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gt117
1 review
1 helpful vote
September 30th, 2021
Verified purchase

I ordered sunglasses from Saks Off Fifth from the US to Canada. Borderfree handled the shipment. I worried when I saw all of the bad reviews and my order hadn't moved past the processing stage in a week. I politely emailed them and no response. After sitting at 'item processed' for 7 business days, the shipment was handed over to DHL. It was on hold and approved by customs in a day and was on my doorstep the next day, which is amazing considering how far it travelled in that time (from Illinois to BC). I was worried at first but am satisfied that I received my order in perfect condition within the expected delivery time (granted, I did pay $55 for the best shipping option).

Thumbnail of user lucianos36
1 review
8 helpful votes
January 22nd, 2021

Borderfree charged twice to my debit card the amount i paid and there's no reversal in sight... i feel like they stole from me. I ended up paying almost 500 usd for a pair of average quality dr martens shoes. Never buying anything from them again, i'm extremely disappointed because nobody replies my emails. Borderfree is a scam.

Tip for consumers:
Never buy anything from them

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user matthiasp16
1 review
0 helpful votes
October 9th, 2021
Verified purchase

In September 2022 I ordered Tommy Bahama to be shipped from US to Germany twice, despite initial reluctance due to Borderfree´s bad reviews. Both orders arrived perfectly well packed and in timely fashion, 2nd order arrived three business days prior to estimated delivery time. DHL tracking worked perfectly too. Prepaid taxes and shipping fees seem fair

Service
Value
Shipping
Thumbnail of user charmainet2
2 reviews
3 helpful votes
February 1st, 2022
Verified purchase

I placed an order with Herroom and since it is an international order, I had to go through payment and shipping via BorderFree. My card was charged and amount deducted on the day I made the order. I decided to cancel one item because the backorder date kept getting delayed. BorderFree sent me an email confirmation on the item I cancelled. And here comes the $#*!show of them not processing the refund, ignoring my emails, and the customer service at Herroom were atrocious too, because they just kept insisting that I have to contact BorderFree at all (while not even providing me their email address which took some serious googling to find). Then BorderFree had the cheek to attempt to charge my card with the original amount again! So they don't bother to reply, and they attempt to scam by double charging. Infuriating. Never again.

Tip for consumers:
Don't even bother buying from BorderFree.

Service
Thumbnail of user reshads
2 reviews
3 helpful votes
November 20th, 2020

There is a website (borderfreeus.com). They introduced their self as a branch of borderfree.com. They made me to deliver their packages then after two weeks when it came to payment time they didn't answer my calls and emails. I know their office address and etc is fake, but I have their USA phone number. I need your advices where I can report this scam? Should I report it to my county police or somewhere else?
Thank you
Reshad Sadeqi

Thumbnail of user despinas8
1 review
6 helpful votes
March 14th, 2022

I am very upset. I bought a pair of boots from Sam Edelman the first days of January. I have received them after 20 days. I saw the same day that they were not proper and I have sent them back. The boots have returned back back to USA. But I am trying to see when I will get the refund. Nobody replies. Sam Edelman shop customer care informed me that I have to contact Borderfree. From tracking number I see that the boots are in USA since the the 20th of February. Can somebody believe that it can be so awful?

Tip for consumers:
Do not use it

Products used:
Nothing

Thumbnail of user annac1282
1 review
0 helpful votes
January 1st, 2022

I ordered boots Dr Martens, when I started reading Borderfree reviews I really freaked out but my package was delivered in a little more than a week. Worked fine for me (South America)

Service
Value
Shipping
Quality
Thumbnail of user sham27
1 review
4 helpful votes
February 18th, 2022

I don't know how Borderfree is used by big companies?! They are a liability. They never delivered my bedding set from PBTeen over 500$ and I have yet after a month been credited. You cannot cal them or get any type of help. The site only redirects you to the company. I've called the company 6x each time they tell me they have to wait for borderfree to refund them before they can refund me. Worst ever. Do not use any shipping that uses borderfree. My next step today is calling my bank and reporting fraud of stealing money for no service. I also will open a claim on BBB. Legit garbage. The tracking never works either. 100% useless.

Thumbnail of user susiea51
1 review
0 helpful votes
June 6th, 2021

I use them bc I refuse to abuse Amazon workers, so, that means I have to wait maybe two weeks. But I always get my stuff and it's even sweeter for the wait, imo.

Tip for consumers:
Know that you gotta wait

Products used:
Shower curtain, EF clothes, Lands End, LL Bean clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user fcalaniz
1 review
0 helpful votes
August 11th, 2023

They make it impossible to return items. Their website is misleading and gives you the run-around when it comes to returning an item. I would never again use Borderfree, it is fraudulent.

Thumbnail of user steveg687
12 reviews
15 helpful votes
June 30th, 2021

At first, I loved the ability to order from stores that did not offer overseas shipping and had items not available o Amazon.

Particularly, Target. They were quite quick to drop out since they could not handle the volume.

On occasion, I would use the service, but the last experience was, not great, and I will NEVER use them again!

It took forever to get my order processed, and by the time it did, some items were not in stock. The shipping costs are high vs. Amazon, so the slight savings for the items were offset by the shipping.

There is now a problem with the shipment. The last mile carrier has no contact phone number, neither does the shipping company.

Borderfree has no customer service number or email, just a website that does NOT give an option to contact them about shipping problems.

So. I am stuck. If I don't get this resolved, I will need to have the credit card company cancel the charge.`

Amazon, so much easier.

Service
Value
Shipping

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About the business

Borderfree partners with the world's top retailers to make it easy for consumers around the world to buy the brands they love and have their purchases delivered to more than 200 countries. We guarantee all duties and taxes at checkout and offer low-co...

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1.7
298 reviews
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