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1 Review by T

Borderfree

Borderfree

12/2/16

Make an online purchase. Get charged a pre-authorisation of $350. Then get an email saying clothes on the way. 4 days later I check my account - Borderfree have charged me again. Emptied my account in the process of moving home from overseas. Couldn't afford my cab to airport - miss my flight. They email me telling me they're trying to charge my card and my goods won't ship until they do. I called customer service. She told me to pay and send the items back for a refund. I refused and she (Katherine Herrera) hung up on me. I have $700 in charges for a $350 order - with 1 of 4 pieces in transit. Bank won't release the authorisation. Borderfree want their money and won't refund me the second payment, or send the goods or release the pre-authorisation.

This has been the most awful experience online - Do not use Borderfree. DO NOT EVEN CONSIDER IT.

T Has Earned 7 Votes

T J.'s review of Borderfree earned a Very Helpful vote
on 2/26/18
T J.'s review of Borderfree earned a Very Helpful vote
on 7/21/17
T J.'s review of Borderfree earned a Very Helpful vote
on 7/10/17
T J.'s review of Borderfree earned a Very Helpful vote
on 4/16/17
T J.'s review of Borderfree earned a Very Helpful vote
on 3/6/17
T J.'s review of Borderfree earned a Very Helpful vote
on 2/17/17
T J.'s review of Borderfree earned a Very Helpful vote
on 1/11/17

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