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Borderfree Questions & Answers
Here's what consumers have asked with answers from Borderfree staff and previous consumers.
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31 questions sorted by: recent | popular | fewest answers
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Don't waste your time waiting for a response. Check the retailer's website for its return policy. If it's associated with Borderfree, it will provide you with the necessary details on its international shipping/ Borderfree page.

By Sandra K.
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Fossil ships to the following countries: AMERICAS United States Canada Mexico Costa Rica Dominican Republic Ecuador Guatemala Peru Trinidad and Tobago EUROPE France Germany / Austria United Kingdom Italy ASIA PACIFIC Australia Japan India Borderfree ships Fossil products to the following countries: Mexico Canada Ecuador Peru Costa Rica Trinidad and Tobago Dominican Republic Guatemala Find more information about Fossil and Borderfree here: https://www.fossil.com/us/en/customer-care/borderfree.html To ship to the Philippines and other countries not listed above, use empresspost.com.

By Sandra K.
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empresspost.com provides this kind of service.

By Sandra K.
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I asked why they were adding IVA onto my goods when the goods come from the UK (I am in Spain) and they said that it is sales tax. When I order from other places in the UK it never happens! Borderfree are con men!

By Melloney S.
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Find your and answer here: https://www.pitneybowes.com/us/global-ecommerce/cross-border.html Select the required service for your business and click the Contact Us button on the next page. Complete and submit the contact form and a Borderfree representative will contact you.

By Sandra K.
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Ask the lawyer.

By Bryan M.
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They claim that the cost of your order is held in limbo by your bank and only released to Borderfree when they send the item you ordered out...sometimes they send orders in separate parcels, so you should be billed for each one as they go. BUT each time I used them they removed the money on the date I made the order then also removed money each time they sent part of my order. THEY blame it on the bank but my bank said it is untrue. When I complain I have to mess around for about 10 days before the return the money to me. THEY LIE and make excuses!

By Melloney S.
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It is a shipping company which makes a mess of your orders, bills you twice, lies and ruins the shopping experience altogether!

By Melloney S.
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Yes we noticed items added to our basket and also size changes...I ended up with jeans I id not want but they were too costly to return!

By Melloney S.
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It has a paypal link but it always says site error so you have to use the visa card bit instead...oddly enough if they want money from you they bill you via paypal. I assume it is so we cannot put in for a refund or go through the resolution centre when they mess up!

By Melloney S.
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Typical questions asked:
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  • What is the return policy?
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